U00B7Re:SUPPORT ISSUSES

hI ALL,
I HAV SOME DOUBT I NTHESE SCENARIOS.
CAN ANYBODY EXPLAIN ME THESE POINTS SCENARIO WISE.
Actively and regularly involved in Load Monitoring of Daily, weekly, and Monthly, Data Loads using Process Chains.
Involved in escalating prioritized tickets regarding extractions, performance issues and also loads failures.
Involved in solving Customer Issues with in SLAs & Developing the SLA reports at the end of every month.
Involved in submitting the Ticket Status (Open/Close) report.
ly, and Monthly, Data Loads using Process Chains
Thanks

Hi guru
In process chain monitoring e have loads running weekly chains and monthly chains and daily chains as well..
Monitoring these chains means seeing that the loads are sucessfull and the data is availiable for reporting purpose..
if any process chain fails any where i will bcome red in colour and the loads will not proceed ..so we have to act immedietly
analyze the issue and resolve it if it is in our limits.
if it is beyound our limits we need to go for a ticket as the project SLA.as we have some limitations...
may be the guy who got this issue is from a big BW admin project and if it is a small project we have to resolve all the issue..
and as per sla THE TICKECT MAY BE PRIORATIZED IN 3 TO 5 VARIOUS CATAGORIES..
like P1,P2,P3 or high , low and medium
which means high priority should be acted first and low show be acted with some time..like wise.
if any ticket is deleayed it can be esclated as per the SLA'sa.
any more doubt please feel free to reply back as i worked for 18 months in process chain monitoring i can help you in any way..
regards
Prasanna

Similar Messages

APO-DP/SNP production support issus

Hi sap gures
this is suresh in APO-DP/SNP production support,which kind of errors
we got regularly and how to troubleshoot and how to resolve it , please tell me .i am new for the
production support
Regards
Suresh Kumar

Dear Suresh,
In APO production support many issues can come.
The types of issues are as below:
1. Data issues ( this forms major %)
2. Application issues: Bug in APO application or related applciation,
3. Process issues: The process it self is not robust designed and issues are occuring
Within above categories, issues occur in SAP CIF ( core interface ) applciations , Jobs , process chains.
Issue Resolution:
For resolving the issues, first you will have study business processes implemented in the client's APO systems.
Secondly, you will have to understand APO functionlities and direct these to appropriate resources, if you can not solve.
You can first refer the issue database to check if similar issues occured earlier for a quick solution.
Otheriwise you can raise a query on SDN forum.
Good monirtoing of the background jobs, process chains, other interafces and promot action to rectify the job failures, helps to reduce the subsequent issues occuring.
Regards
Datta

At my wits end with BT support! 0.05kbps speed!

After hours on the phone to the so called support in india i would like to know how i can get out of my 12 month contract and go back to my old provider as i never have these issuse with them.
Basically for the first 4 weeks speed was great, a constant 15Mb but the passed 3 weeks has been a nightmare, speed drops down to 0.05 ? sometime for an hour or 2, sometimes all day. BT support insist its a problem my end, i insist its not. i do speed tests on 3 or 4 devices both wired and wireless and get the same result. Support say have had a good 16mb coming into the hub4 since day one with no drop outs so i ask why does my connection drop so low, i get the same answer " we can connect you to our tech team but you will be charged" I have been using computers for 20 years and the internet since 1995 so im not stupid, there no pattern to the time it drops either.
I have had no issuse with my old service so why do i get them now, nothing has changed my end, all devices are the same.
Anyone else been experienceing this? or have any tips

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TS4085 Does AirPlay support mirroring of iPod Touch w/ iOS 5?

Only iPhone 4S and iPad 2 are mentioned in the AirPlay support docs. I do not own an Apple TV unit. I'm just researching my options for mirroring and may want to mirror my iPod Touch to my TV or computer monitor w/out jailbreaking the device.
The only reason I ask is because all of the other similar questions/answers that I found to this question were not for the newest iPod Touch w/ iOS 5. Just wanted to make sure that they didn't add support in the lastest iPod Touch that came out in Q4 2011.
I'm a developer and thought it would be useful to have the device displayed on my second monitor at my workstation as I develop and test mobile designs and coding for iOS. Probably not a big deal, but just wanted to see what was possible. Thanks.
Message was edited by: stevem01

No Apple have limited it to iPad 2 and iPhone 4S currently.
It may or may not be a processing power issus - I suspect mirroring uses a VNC type connection for screen sharing requiring compression of the display bitmp by the device, whereas standard Airplay tends to push media already rendered in an AppleTV compatible format to the unit.
AC

NOKIA TECHNICAL SUPPORT

Helpful? NO!!!! I wish they know what they were talking about or least aware of the problems we been having with our Nokia 6682 phones! This is really ridiculous! I haven't been able to use my phone for months because it went offline and I had to update the firmware, except I can't because it requires 256RAM Memory. Nokia should take their time and go through these "discussions board"
/discussions/board/message?board.id=swupdate&thread.id=507&view=by_date_ascending&page=1

Ok. good commend. you are right. here are the answers:
I live in USA/California.
I have called the tech. Countless times. I have called them so many times that my cellphone bill doubled last month and I had to call at&t and ask them to please reduce the fee. I have called at least on one issue more than 50 times. I know you might say well why do you keep on calleing them if you get no answer. I have no other choice. I have to get my cellphone fixed. on one other issue I called the tech support 20 times (two weeks) before (John) who is an employee there told me the most basic thing to do and fixed my issue.
I have only Called and not emailed
last time I called was today. and some guy politly told me he does not know the answers to my issuse. so I thanked him. I hung up and called back and a woman told me she also does not know the answer but she is going to find out and get back to me.
I'll know by monday if she has any answers.
my map Appliation freezes so I send my phone in to get it fix . I recive the phone back yesterday and it still freezes. I have never been more frustrated and disappointed at the same time. after all that time and money, no help.
I finally leanred from here that I am not the only one with this issue and others have it to. and most likely it is bc of the latest update.
out of every 9 people I talk to one person has the answer or at least tries to find the answer
And unfortunately you can not talk to the same person

Multi-Browser Support

We have a mixed environment of IE and netscape users. We rely on NT Domain authentication which causes our Netscape users to fail to log-in and authenticate to the portal.
Currently all users log-in to the domain and if in IE get to the portal No problem, as stated Netscape users fail. What other solution can you suggest. We are moving to an LDAP iPlant single store, can we use SSO to allow Netscape + IE users to not to have to be prompted to log-in (except at the domain level in the morning) and then access the portal, while still preserving their personalization settings?
Does Plumtree provide any suggestions on how to deal with this issus?
Thanks

There is no way to have Netscape automatically log in. The browser simply doesn't support it. IE is able to do this only because of its integration into the Windows OS, which allows it to access the user's workstation credentials.
If you are using a newer Netscape (7.1, or Mozilla 1.4 and up, or Firebird/fox 0.7 and up), then the Netscape users will still be prompted for their login credentials, but at least they will be able to sign in, as those browsers do support NTLM (aka WIA). Note that supporting NTLM is different from supporting automatic login via NTLM using your workstation credentials.
If you are using older Netscape, then you will simply be unable to access sites protected by NTLM. However, even in this situation, you can configure your IIS protected directory (that is, the "/portal/sso" directory) to accept both Basic and Windows Integrated Auth. No changes to portal configuration are required. In that case, IE clients will be auto-logged in via WIA, newer Netscapes will prompt for login info and log in via WIA, and older Netscapes will prompt and log in via Basic auth.
I do not know for certain of any SSO product that captures your workstation login credentials and then allows you to just open a browser and log in. The "single" in "single sign-on" usually does not include to the login to the workstation, only the first login to your browser. It is possible (I have no idea, I'm only speculating; I'm am definitely not endorsing) that Novell's SSO product can do this, if you happen to be using the Novell Windows Login client onto a Novell network, for much the same reason that IE can do automatic sign-on using Windows login credentials.
Other products I have worked with, including Oblix and Netegrity, require the user to provide credentials to the browser once in addition to the Windows login.

BlackBerry Z10 Native Browser not supporting to Phonegap Application

Hi,
i have PhoneGap app which is working in android and iphone platfrom. but when i check this app with blackberry Z10, pages are flickering from one page to another page, full screen page will load properly and blink ones,
so i am not getting is it a coding issuse....? or else the blackberry Z10 native web kit (Browser) not supporting, becuse the app is working fine in other BlackBerry smart phones.
Please let me know why its happening only with blackberry Z10.
thanks in advance
Umesh lakka

You're right!
I tried the link in my phone ...but it didn't work however its working with Opera Mini. I will verify the issue and will let you know.
tanzim
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HT1923 need technical support phone number

you messedy I tunes none of theitunes play and I have windows 7 not windows XP I just got hard drive replaced and was trying to recover - restore my itunes now nothging works I had multiple copies but at least one of the copes playedf i set player setting now every ting you did is all messed up can you just put my stuff back so my vidios and music and movies Pic worki thank you Ruben

There is no telephone support for itunes.
Contact them as everyone else does:
http://www.apple.com/support/contact/
Maybe if you were to explain your issuse here, using sentences and punctuation please, then someone could help.

Have anyone seen a refurbished HP Touchpad from HP support?

Hi guys, I recently purchase a brandnew HP touchpad and found out it was defective (My retailer cannot exchange for a different one due to lack of stock). HP support, however, offered to replace it with a refurbished stock. Given the tablet is only on the market for a month, I'm not sure what a refurbished would look like. I know apple refurbished stock is identical to the brandnew stock but I'm not sure the same case is true for HP. If you have seen one, can you please describe its conditions..Thanks
Post relates to: HP TouchPad (WiFi)

Maculosa wrote:
I want your oppinion on my problem:
First off my touchpad is working (can boot is up and i can use it) but it is making some kind of noise, this is not loud but if i approch my ears near the center of the right edge (near of volume button) i can hear some noise comming from the hardware... i think those pad should be totally silent?
I recorded the sound with my digital camera which is a Canon 60D. the mic is nothing spectacular and i been able to record it. (in a silent area)
here is it: http://pages.videotron.com/maculosa/touchpad.mp3 i was moving the pad back and forth from the camera mic but this noise is there as soon the pad is on.
What do you think? should i send the pad be send to HP?
another small issus that i have with my pad... sometime when the pad is on it close by itself just few seconds (less and 10) after it's on.
it happen sometime not always.
That's a strange sound. It sounds like a very fast beat sound. That is not normal at all. The TouchPad should be 100% silent. I would call HP support about that. Hmm, the TouchPad should not turn its screen off after 10 seconds sometimes, and then not after 10 seconds other times. It should always turn off at the same time.

Error while creating a support message in satellite system

Hi,
I am facing an error while sending a support message to solman form the satellite system
(( Error Description : Error in Local Message System: Error when opening
an RFC connection Message was Not Created ))
1) I gone through various threads and set the required authorizations like
SAP_SUPPDESK_CREATE and
SAP_SV_FDB_NOTIF_BC_ADMIN ,
SAP_SUPPDESK_ADMIN
for the user in the solman .
2) I checked the RFC connection and it is working fine.
Anyone pls help me to resolve this issue

hi rohit,
thanks for u r immmediate response
do i have to assign the roles to the user in the satellite system or the solman.
some roles in those 4 roles are not in the satellite system.
thanks
Rahul

Cannot install windows 8.1 on imac 5k - apple support says "Correct, that machine can't install windows" Boot camp fail

I have a brand new imac 5k, with 4ghz i7, 295x GPU, 3.1TB fusion drive. Bought the machine so I could dual boot - I need windows for VR Dev work.
I've spent the last week and a half on tech support calls with Apple Senior Tech agents, and Microsoft agents as well, and today have been told that indeed this machine cannot run windows 8.1. Apparently Apple engineering knows about the issue, but says the problem is microsoft's. Ugh.
The latest iteration of the issue comes when installing 8.1 onto an external thunderbolt SSD (without even using boot camp) - I go through the EFI installer, convert the drive to GPT, format it as ntfs, but when I select the partition to install onto, the installer says it can't find the partition it just created. Smuh?
I've also tried the install through boot camp. This installation actually worked twice, but the install was unstable. After booting back into osX, then returning to Windows, the windows install went corrupt and couldn't be repaired. Subsequent attempts to install windows yielded a flurry of different errors, including "windows doesn't support GPT in this mode" or "the disk is locked, please unlock the disk" or "MBR must be converted to GPT" (where once I converted to GPT, the drive could no longer be found, despite the operation completing successfully.)
At any rate, it's a huge mess. I'd happily return the machine for a different config, but the company I bought it from will only swap it for a similar model -- so I've spent a pile on a machine that does not function as advertised; apple says "too bad, talk to Microsoft." Microsoft says "too bad, we've never seen this, this is an apple issue."
Has anyone out there gotten windows up and running on an iMac5k with fusion drive? If so, did you have to go through a crazy maze to make it work?
Any help is appreciated.
Thanks,
MC

Michael Conelly wrote:
After much gnashing of teeth, and a half dozen support calls, I'd all but given up. I finally seem to have solved this though - sort of - by installing windows 8.1 on boot camp on an older iMac, then cloning the bootcamp disk to an external thunderbolt drive via Winclone. That worked seamlessly, sticking to winclone's instructions, and I can boot via EFI to Windows 8.1 on the new iMac. So far so good.
I usually install W8.1 via EFI by using DU and a Free Space partition. The 3TB Fusion is first split into the underlying SSD/HDD physicals. OSX and Windows OSes are installed on SSD via EFI (no BCA). The OSX part and half the HDD are then used to create a new CS volume. The other HDD half becomes NTFS for non-Windows OS files. The Hybrid MBR method is completely unsatisfactory with the 3TB Fusion drive.
How is the TB/Winclone image for performance of the OS (since pagefile.sys is also on the TB)?

Unable to capture DV to FCE, apple support told me a PC is the way forward!

Hi there
I recently bought an apple imac with a view to editing DV footage taken previously.
I had captured some of these tapes on to a PC before buying an imac. These files I was able to edit on FCE and imovie (once I had transferred them from the pc hard drive). HOWEVER although I could control my DV camera through imovie and FCE none of my old DV tapes could be captured to the imac. An error message states that the frame rate is incorrect.
I have apple care protection and have spent ages trying to get support for this only to be told by apple support that FCE and imovie will not capture my old DV tapes! The support person told me that I should go back to a PC if I want to do the job properly!
Unfortunately I have just spent thousands on this very nice looking imac (and FCE) that is apparently unable to do the most basic capturing. Does anybody have any ideas (other than going back to pc) for getting my DV footage captured?
Needles to say I have found all this incredibly frustrating as a new apple user. Are these sorts of issues common to imacs?
cheers
rupert

Hey Rich,
thanks for getting back to me,
I shot tape previously (in 2000) on a sony mini DV camcorder set to SP. I have since bought a new sony mini DV camcorder (DCR-HC40 NTSC).
With the new camera and a PC I was able to capture my 2000 tapes and edit them. I was also able to edit the earlier footage I had transffered from my PC hard drive to the i-mac on i-movie and FCE.
Unfortunatley everytime I have tried to capture my old tapes directly onto the i-mac I have had the message "preview disabled" from FCE and the following from i-movie:
"The camera is sending half-sized frames, which iMovie can’t accept. Check your camera’s record mode (this is the setting that affects recording quality, which determines the total recording time on a tape). The mode must be set to “SP” or “LP.” If that doesn't help, try removing all the cables and batteries from the camera, wait a minute, replace them, and then reset the date, time, and record mode."
I have spent weeks on the support site and found a thread that recommended re-installing quicktime etc but nothing has worked.
I connect to the i-mac via firewire and am able to control the camera, capture my newly recorded miniDV's (so it is not a problem with the proprietary software application etc) but nothing seems to work for my old tapes.
Apple support told me that apple doesn't do older miniDV's and that a pc would be the only way I could capture my tapes. I couldn't believe it! Unfortuatley I no longer have access to my old pc.
Any ideas? Is there any other way of getting DV onto my i-mac?
And thanks for your interest in my problem here
regards
rupert

Support package / add on import error in DB2 V9.1 / windows 2003 system

Hi
I have installed ERP 6.0 IDES version in Windows 2003 server with DB2 LUW 9.1 / FP5.
I have selected "Row Compression" and "Deferred Table Creation" during installation.
Now when I am importing add on BI Content 7.03, I am getting error during Movename tabs phase.
Error in phase: IMPORT_PROPER
Reason for error: TP_STEP_FAILURE
Return code: 0008
Error message: OCS Package ALL, tp step "6", return code 0008
The error message in the file D:\usr\sap\trans\log\P090113.IDS is as follows,
2 ETP301
3 ETP361 "96" Shadow-Nametabs activated, DDL executed
2 ETP362 "6" Shadow-Nametab activations failed
2 ETP360 Begin: Act. of Shadow-Nametabs with DDL ("2009/01/13 02:57:51")
2 ETP363 End : Act. of Shadow-Nametabs with DDL ("2009/01/13 02:58:07")
2 ETP301
1 ETP172 MOVE OF NAMETABS
1 ETP110 end date and time : "20090113025807"
1 ETP111 exit code : "8"
1 ETP199 ######################################
I have read some notes it may be due to "Row compression" and "Deffered table creation" option in DB2. Please help me in resolving this issue if it is DB2 related.
Regards,
Nallasivam.D

Hi,
Please find the real error message which I found in the same log file. This is a new installation.
System configuration details:
ERP 6.0 IDES SR3 + Windows 2003 enterprise server SP2 + DB2 V9.1 / FP5
BASIS and ABAP support pack level: (700) 13.
Error message:
3 ETP399 INDEX IN "IDS#BTABI"
3 ETP399 LONG IN "IDS#BTABD COMPRESS YES"
3 ETP399
2WETP000 02:53:26: Retcode 1: error in DDL statement for "/OSP/T_REPINFO                " - repeat
2EETP345 02:53:38: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#BTABD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/OSP/T_REPINFO
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
3 ETP399 INDEX IN "IDS#POOLI"
3 ETP399 LONG IN "IDS#POOLD COMPRESS YES"
3 ETP399
2WETP000 02:54:05: Retcode 1: error in DDL statement for "/SAPPO/CMP_ASG                " - repeat
2EETP345 02:54:17: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#POOLD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/SAPPO/CMP_ASG
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
2EETP334 02:54:17: error in DDL, nametab for "/SAPPO/CMP_ASG" not activated
3 ETP399 IN "IDS#POOLD"
3 ETP399 INDEX IN "IDS#POOLI"
3 ETP399 LONG IN "IDS#POOLD COMPRESS YES"
3 ETP399
2WETP000 02:54:17: Retcode 1: error in DDL statement for "/SAPPO/CSCRN_HDR              " - repeat
2EETP345 02:54:29: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#POOLD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/SAPPO/CSCRN_HDR
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
2EETP334 02:54:29: error in DDL, nametab for "/SAPPO/CSCRN_HDR" not activated
3 ETP399 INDEX IN "IDS#POOLI"
3 ETP399 LONG IN "IDS#POOLD COMPRESS YES"
3 ETP399
2WETP000 02:54:29: Retcode 1: error in DDL statement for "/SAPPO/F_ASG                  " - repeat
2EETP345 02:54:41: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#POOLD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/SAPPO/F_ASG
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
2EETP334 02:54:41: error in DDL, nametab for "/SAPPO/F_ASG" not activated
Regards,
Nallasivam.D

Upload Error message: HTTPS protocol is not supported

Hi,
   Whenever I do a quick par upload i'm getting an 'Operation failed' message to check sap-plugin.log.
   Log says
Upload Error message: HTTPS protocol is not supported, please ensure this server is not using HTTPS. My webdynpro applications are getting deployed without any issues.
     How to resolve this?
Thanks
Sumathi

Hi Sumathi,
As there are often problems with the Quick PAR Upload reported, I would suggest to use the "normal" PAR upload from the icon tray (you have to activate the portal icons in the icon tray). That is almost that "quick" (one or two clicks more needed, we don't talk about more than a second) and - it works (it least it should, and at least it works in most cases even if the Quick PAR Upload fails).
Hope it helps
Detlev

Worst Customer support

Worst customer expense ever, three think pad’s and this v570 latter and all they say is try again. After this im done with their products
This is my experience over what has become a 2 month long episode and a very bitter ending for me.
I recently bought a laptop for school, I chose Lenovo because iv only have ever used a thinkpad and was very happy with them.
I bought a v570 , the model I got was a great price but only has a 2200mha 6 cell battery (half the normal amount) so battery life is only 3 hours. Which is not a big deal because I can buy another battery and this is where my story begins .
I call Lenovo (feel better when I support someone though commission) and asked about available battery’s, and wow my luck a 8 cell battery is available for my laptop! So I order it and was told it would take 9 business days for me to receive it, which is perfect because I can return my laptop with in 15 days.
Latter that week I look at the battery I got
http://shop.lenovo.com/SEUILibrary/controller/e/webca/LenovoPortal/en_CA/catalog.workflow:item.detai...
and notice that it has crazy dimensions that will not fit my laptop.
So I call in explaining this, and was told that I was wrong and that is will certainly fit my laptop ( which is okay because it is their job and I believe than are far more knowledgeable than me)
So two weeks latter over 20 days latter I have no battery and no call or e-mail saying why I haven’t got it.
I call in with my order number and am told that there are “Manufacturing problems” and the battery is in very tight supply, and they would put me to top of the list.
I am mad at this point because I can no longer return the laptop and need this battery for work, but there is nothing I can do or any one els its life so I say thank you very much and goodbye
And I call back 1 week later to check the status of my order, wow great news they have one and will ship if out in 7 business days, and I will get it with in a week or two.
So it’s a month and half and I finally get my battery!
HURRAY I can finally use my nice laptop for my work that I bought it for!!!!!!!!!!
I open up my battery and sure enough it is not even a close fit for my laptop it’s a completely different shape…..
So I call them, and explain to them how I was ASSURED the battery would fit and it dose not. They send me a return ups page so I can drop it off and get my money back, after wasting over a month and a half of my time and 900$ on a laptop.
And all they say is I will get a refund with in 5 days of receiving it and and have to purchase the proper battery.
Worst customer expense ever, three think pad’s and this v570 latter and all they say is try again. The worst part of this was that when their was a delay they did not care to call me or send me an e-mail with a simple update. After this im done with their products.

hey jul644,
sorry to hear about what had happened. could you pm to me the following details as i would like to check what had happened.
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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U00B7Re:SUPPORT ISSUSES

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