UCCE 7.5.7 CAD macro to populate ICM Call Variable

UCCE 7.5.7
CAD 7.5.8
I need to create a CAD Toolbar macro in Cisco Desktop Administrator that reads data from a text file (an 8 digit number) and writes this data to an ICM Call Variable.
The 8 digit number is not known until after the call is answered.
I have created a Toolbar Task that asks the CAD Agent to enter digits, which are then written to a text file on the local PC, but I haven't been able to create a macro successfully that will copy the data from the text file and write this to an ICM Call Variable.
Anyone done this before or know how to?
Thanks,
Neil

The layout logic works pretty much the way it is described in the CAD documentation. Double check the naming of your ECC variable id 252. What did you name your ecc variable in ICM? What did you name it in CAD? Remember in CAD the name should not include the "user" prefix. Make sure you are writing the correct layout name into variable 252, this needs to exactly match the name of your layout in CAD.
For database reads you may want to look into the dblookup functionality in ICM. It's somewhat limited with what you can do but easy to setup if it works for you. Otherwise you could use the database querying abilities of CVP or IP-IVR. If none of those are suitable then you can go with some custom integration triggered by a CAD client desktop workflow.

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Geoff,
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UCCE 7.5.7 CAD macro to populate ICM Call Variable

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