Unable to access ipod in windows 7 and itunes.

My ipod has been sitting in a charging dock for a few months now.  Yesterday
i removed it from the doc to add some new music.  When I tried to attach the ipod to my computer through the USB cable I noticed the ipod was not recognised in itunes or in Computer.
I have tried about every solution in visited forum and even contacted Apple.  I have noticed that the ipod will charge while it is in the charger or charging from the computer.  the ipod is not recognised when attached to the computer, but will play back music and charge as per normal.
Apple suggest it needs servicing for a charge of $170 - should I just try another cable??
PS - all the USB ports on all my computers have been tested and are all functioning properly.  All help will be gratefully excepted.

This is not an issue with Itunes. It is a problem with Windows 7.
If you are have a motherboard with an N-Force chipset, you are most likely experiencing a know USB 2 Bug in Windows 7. This issue causes the USB Port to lockup when transferring data to USB2 Devices on some Motherboards. It mostly affects n-force motherboards but has also been reported on other chipsets as well.
Microsoft are aware of the issue and are working on a hotfix. For further information and a temporary workaround head to the following thread on Microsoft Technet:
http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/3aae3b66-6a 1a-47e8-ad1b-b20b68eaecf8

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