Unable to access National Lottery website

Any other ideas anyone?

I've been in touch with The Lottery helpline by email:and had the reply below.Service EmailDear Mr Neno
Thank you for your email dated 02 July 2015, I am sorry to hear you have experienced difficulties accessing your National Lottery Account. We are unaware of any technical issues with this aspect of the National Lottery website.
Our Technical Team has investigated this issue and based on the IP address information (151.224.54.36) in your email they have been unable to establish any software which would render your IP address unrecognisable to our system.
A possible reason for the difficulties you are experiencing is that there may be a firewall preventing access to our secure pages. You would need to contact your computer administrator for more information on possible ways around this. I would also suggest checking that your privacy/security settings are at medium.
Please ensure that when you are visiting our website, that you type our web address directly in to your browser’s address bar. Do not access our site through a link, a search engine, the National Lottery app or your Favourites/Bookmarks.
Our web address is:
http://www.national-lottery.co.uk
I also suggest using an alternative browser.
I then phoned them and they asked me to ask you these 3 questions 1. Is Sky Routing my signal abroad?2. Is my I.P. address fixed?3. Do SKY use an anonomiser on my I.P. address?

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Unable to access National Lottery website

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