Unable to add web part in the web part zone

We have a SharePoint 2010 site collection in which except the home page all other pages are working normally. When we try to click on 'Add a Web Part' button on the home page we won't get the web part gallery and hence we are unable to add any web parts
on the home page.
We checked the permissions, it is fine I have web application level full control.
Home page is not checkout to any body. All other site collections have good home pages where we are able to add web parts.
Please let me know how to fix this issue.
Thank you,
smith

Hi Victoria Xia,
Below are my answers to your questions
Check the page in SharePoint Designer to see if there are any customization on the page.
There are no customizations on the page. It just has Out of the Box web parts which are already added.
2. Did this issue occur with other user accounts?
Yes, issue is there for all the user accounts.
3. Set another page as home page to see if the issue still occurs.
I have set another page as home page but didn't see any issue.
4. Was there any error when editing the home page?
No, I don't see any errors while editing the home page.
smith

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