Unable to Cancel Adobe Creative Cloud
This is absolutely ridiculous! If you follow Adobe's steps to cancel your account you get absolutely no where, you just go in circles and end up being directed to the same link again and again. It should not be this difficult to cancel a subscription. When finally resorting to the forum for help I find it incredibly unbelievable that when you type "cancel subscription" into the search bar dozens, upon dozens, upon DOZENS of results come up, each one with the same problem...hmmmmm if I were Adobe I might think then that there just may be a problem, but hey, if you can't cancel I guess we just get to keep charging you! This is absolutely preposterous, I am a college student and only needed creative cloud for one semester and will not use it again for the rest of the year. And after this experience I will NEVER use Adobe again and will warn anyone possible to never enter into a membership with them.
This is what Adobe has recommended I do to cancel my plan:
Click Manage Plan then Cancel Plan. You are then redirected to the customer service page and asked to contact customer support or go to this link (Cancel your membership or subscription | Creative Cloud) that does not help at all. After wasting time on that crappy link you can contact customer support by phone, online chat or on the forums. Tried the phone number and that doesn't work, it just automatically hangs up on me half way through getting through the different options you have. Tried the online "24/7" chat and what a shock, that didn't work either. I finally tried the forums and all that did was confirm what a scummy company Adobe is for hoodwinking all of us into buying their software but having no way of canceling it.
At this point I refuse to pay for products that I do not and will not ever use again. The way I see it, they are basically stealing money from me. Money that quite frankly as a college student I don't have. I cannot even begin to describe how frustrated and disgusted I am with Adobe. For any of you that actually know of a way to cancel a membership any help would be greatly appreciated.
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Similar Messages
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How can I cancel Adobe Creative Cloud?
ThanksHi Rocioaldama,
You can follow the link: Contact Support and get in touch with our Chat support team in order to cancel your subscription.
Let me know if it works or not.
Thanks,
Ratandeep Arora -
Unable To Retrieve Adobe Creative Cloud as a Full Member
I have had 3 weeks of communicating with staff at Adobe in S.E.Asia. No solutions has been given to me thus far with regards to my membership subscription for Adobe Creative Cloud as follows:
1) My fully paid & agreed membership subccription has not been posted in the "My Adobe" subscriptions evn though its paid for.
2) The Adobe Creative Cloud icon that should appear in my applications has totaly disappeared from my computer and has not been solved until now.
I have consulted the Apple staff and have checked that my computer sysytem is in good working condition and there are no faults found. I really would like to know how this can be rectified as soon as possible with regards to the 2 points mentioned above.Also this case has been escalated to level 2&3 technicians, I was told, but nothing has been resolved!Hi Violet Benjamin,
Sorry for the inconvenience you have been facing. Could you please let us know the OS you are using along with the ticket number for interaction provided by the Adobe.
Regards,
Romit Sinha -
Unable to launch adobe creative cloud
The top icon keps displaying in gray and the loading icon keeps showing.
I tried to uninstall the Creative Claoud app but the following massage appears: 'Unable to shutdown Creative Cloud. Quit creative Cloud and try again'Hi Jeroen,
Kindly follow the below mentioned steps.
If you have any CC 2014 app installed, please open any of them and try to sign in.
Go to help > Sign in
If it still doesn't work, uninstall, https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Kindly share the results one done.
Thanks,
Atul Saini -
Unable to open Adobe Creative Cloud. Please Help! Don't know what I am doing.
I quit out of the CC icon on the Apple Toolbar and couldn't get it to reappear yesterday. Today it has appeared but it is 'inactive', ie. in grey. When I position my mouse to it, I get the 'spinning colour wheel of death'. To make things worse, I then couldn't get the app to open from Applications. I got the error:
I then tried to uninstall the app, and reinstall it from the site, and received this message:
I don't know where it's opened, and now I trashed the app to be able to reinstall the Creative Cloud app, but am receiving the same message.
Someone please help! It's driving me nuts!!Moving this discussion to the Creative Cloud Download & Install forum.
Babaa I am sorry you are facing difficulties utilizing your Creative Cloud Desktop application. Please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall your Creative Cloud Desktop application. -
I can't cancel my adobe creative cloud.
I can't afford it anymore but it wont' let me cancel. I've been unable to figure it out for weeks. Help!
I have had the same issue. When I finally called, I was told my account was cancelled, but I just learned that I am still being billed for it. Today, when I called back and complained I was being transferred to the cancellation line when the phone call was disconnected. When I called back, I was informed by the automated system that I had a wait time of two hours. So then I tried to use the chat support feature, only to learn that they too were backed up. At this point I'm tempted to never use Adobe Creative Cloud again. They seem to have outsourced their customer support work for very little money.
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OSX: Adobe Creative Cloud unable to update (stall at 50%)
Hey experts,
ever since signing up for Creative Cloud I have been unable to update any application as my regular user on OSX. After exchanging 23 emails with the Adobe support in 2013 I finally gave up and created a workaround in the hope that the Adobe developers would finally look into the issue and fix the bug. With the last update of Creative Cloud my workaround stopped working so I took time to do a complete reinstallation of Creative Cloud to see if the bug was finally fixed. It was not.
The bug:
-Installation of Creative Cloud and Photoshop, Lightroom etc. through the Creative Cloud app works.
-Any try to update a CC applicaton (e. g. Photoshop CC 2014 results in the state "waiting" at 50%):
-Trying to update through the menu of Adobe Photoshop CC 2014 "Aktualisierungen"
resulted in the following error message:
Translation: "Update failed. Unable to apply updates. Adobe Application manager is already running. Close all instances of Adobe Application Manager before applying updates. etc."
What I tried to resolve the problem:
What did not work:
-Complete reinstallation of Creative Cloud:
-Uninstall of all Adobe applications
-Ran the Adobe CC Cleaner tool
-Eliminated every single *[Aa]dobe*-folder on my disk including my profile.
-Reboot
-Re-installation using a fresh CC download.
-The common 1st-level-support acts of desperation:
-Rebooting
-Checking the file system
-Fixing permissions
-The bug even survived 2 OSX system upgrades
-Even tried to track down the bug myself which I gave up after having discovered the endless chain of Creative Cloud and AAM-Processes executing each other...
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
PatrickSheena Kaul schrieb:
Hi Patrick,
Can you try to run the Adobe Creative Cloud on root user account?
Enabling and using the "root" user in OS X - Apple Support
Regards,
Sheena
Hessijames schrieb:
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick -
How do I unsubscribe from Adobe Creative Cloud and cancel my Adobe ID? I have tried numerous times going to "Cancel my membership" on their site but it just goes through several steps and ends up where I began (i.e. Cancel my membership). Why is it so difficult to unsubscribe? Thks for any advice. Lavandula
Adobe contact information will not help You. The Finnish sites are making the same loop. The worst thing is that they have send me e-post telling that my membership will continue after first year automatically with 60 % higher price. I don't need do anything I will not continue the membership. It seems impossible to end it. The onlys solution seems to be close the credit card.
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Please, I need to cancel the plan adobe creative cloud.
How do I cancel the plan adobe creative cloud?
I followed the steps of help, but the option to cancel the plan no longer exists!
I tried to call 0800 the company, but I was almost 1 hour and no one answered.
Who will help me?
GiselaCancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
or
Adobe contact information - http://helpx.adobe.com/contact.html -
I want to cancel my Adobe Creative cloud anual signature, to change for only the photoshop signature.
Hi Andrec73513286,
If you are at a point in your membership where you could cancel yourself the process is explained here: Cancel your membership or subscription | Creative Cloud
Otherwise, you'll probably need to contact our customer support for assistance
Contact Customer Care
- Dave -
I would like to cancel my adobe creative cloud membership please
I would like to cancel my adobe creative cloud membership please
This doesn't work. It's asking me to contact customer support, but keeps circuling back to the page where it describes how to cancel a membership yet still not showing an option to cancel. In addition to that, it does not give me customer service contact info.
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My adobe creative cloud single app cancellation did not go through!
Early last month I called to cancel my Adobe Creative Cloud single application account (Acrobat) and was told that the account was cancelled. Then, a couple days ago I saw on my bank statement that I am still being charged for the account. I can't get through on the phone to talk to someone about this and the chat support is busy also. I just want to cancel my account!
The following orders are cancelled.
Creative Cloud single-app membership for Acrobat Pro (one-year)
Desktop Subscription
Jan 28, 2015
Creative Cloud Student and Teacher Edition (one-year)
Desktop Subscription
Jan 19, 2014
There is a new purchase for which you have been charged :
Creative Cloud Student and Teacher edition (one-year)
Desktop Subscription
Feb 21, 2015
The charge that you are considering as being charged for cancelled CC is the charged of the unpaid amount of the previous CC.
You can also contact support for this Contact Customer Care
Regards
Rajshree -
I really want to cancel my subscription to Adobe Creative Cloud.
I concluded my one-year subscription to Adobe Creative Cloud and I contacted customer support and they canceled my subscription and they tell me that there will be no charge for canceling because I concluded my full year. I have a transctiption of that chat. Now I received an email telling me that "Per your request, we have reactivated your subscription to Creative Cloud", Whats going on here?. I didn't reactivated my account!, I already canceled my annual subscription. (Adobe) Really I don't need another year of Creative Cloud. The chat option is disabled and when I call to the phone number provided by Adobe, it only tells me to inititate a chat with and Adobe representative, but that option is disabled!. Are there still people taking care of customers?
How can I really (really) cancel my subscription?
Thank you if a human reads and attends my concern.The CC purchased in Dec 12, 2013 have been cancelled successfully, you shall not be billed further.
Regards
Rajshree -
So I would like to cancel my subscription to Adobe Creative Cloud. Please tell me how. Thanks!
It's a shame there isn't just a 'cancel' button, but ...Here's how
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
Message was edited by: Hauke Juergens : Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! HaukePosting here is not going to help you. This is a user to user forum. No one here has any ability to manage your account.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
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