Unable to Cancel Premium Subscription (Group video...

I'm Unable to Cancel my Skype Premium Subscription (Group video calling), I was automatically billed via PayPal second time and want to stop it to do it next month. Unfortunately the link Change Skype Premium settings goes to a blank page! I tried it several times for the last some days. How to unsubscribe?
Thank you,
RR

Please contact Skype Customer Service, they will help you cancel it and refund last order.
https://support.skype.com/support_selection/
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Similar Messages

Re: Unable to Cancel Premium Subscription (Group v...

I can't either cancel my Skype Premium account! There is no way to cancel it or to find any answer. Please help me with a link that really works. Thanks.

Kabcas wrote:
I can't either cancel my Skype Premium account.
Hello
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?q=cancel+a+subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HT201359 I purchased Bitly Analytics in error and i'm unable to cancel the subscription. Please advice. Thanks

I purchased Bitly Analytics in error and i'm unable to cancel the subscription. Please advice what i can do to cancel the subscription?

There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
If you've already been charged for it then you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Unable to cancel my subscription

Hi,
I purchased a US unlimited calling subscription worth 5.99EUROS.Since then I have not been able to use it and am unable to cancel the subscription from my end.
I was charged again with the same amount after one month .When I try to delete the credit card details from my account,it says to cancel the subscription first ,which i am not able to do.
I tried following up with one of the posts for canceling the subscription but I don't see the settings on the Call phones tab.
Could you please help me as i am being charged again and again on my credit card.
Anubha

robnca wrote:
I am in the same situation and can't seem to get anyone or find any information to get this subscription cancelled. If you found out any information can you please forward.
Thank you.
Hi,
You should be able to cancel subscription as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Important: You have more than one account, make sure you log in with the correct username. If you don't find subscription on account page then you are signed with with the wrong account.
If you still have trouble then customer service can help you: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Premium subscription and video groups on iPad

I just paid for a Premium subscription so that I could have video group conferences. There does not seem to be a way to do it on an iPad--is this correct? I read everything I could find on the Skype web site prior to making the purchase and I saw nothing that said it would not work with an iPad. Clarification, please?

Hi Larry,
I have the same issue. Did you get any resolution to this issue.

Unable to cancel my subscription,cannot find the c...

I am unable to cancel my call subscripion.I am unable to find the Cancel button as mentioned in the help topics

Click the link below to see the instructions on how to cancel your current subscription/s (not sure if this is also the one who saw on the FAQ page);
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
If you may need further instructions or having any problems, you can also contact customer support for more help;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

FAQ: How to uninstall & cancel Premium subscriptions for Adobe Revel

How to cancel Revel Premium and return to the Free Revel version
iOS
If you are an iOS user, please disable automatic subscription renewal for Revel under your iTunes Store account, in the main device Settings app. For detailed instructions please see:
http://helpx.adobe.com/revel/kb/enable-disable-auto-renewal-subscriptions.html
PC or Mac
If you subscribed to Revel via adoberevel.com or www.adobe.com, please cancel your subscription by doing the following:
Go to https://www.adobe.com/account/my-products-services.html#MyServicesHeader
Sign in with your Adobe ID & cancel your Revel subscription
Note: All photos, libraries, and albums created while you were subscribed will remain available to you as an unpaid users of Adobe Revel. The limitations of the free version of Adobe Revel are that you may import only 50 new photos each month, and you cannot create any new libraries or invite any new library partners to collaborate with you.
Steps to download your images from Revel
Please ensure your original images are safely backed up outside of Revel (i.e., backed up on your computer or external storage device).
Please see also FAQ Forum post "How do I download images from Revel"
iOS
Launch the Revel app Select Actions button to enable multiple photo selection. Choose Save Original to Camera Roll
Mac
There are two options:
Enable Keep All Originals in Revel app Settings (Mac only).
         This will download all original images that are also stored in the Revel cloud.
         Images will be saved inside the Adobe Revel Library inside you User > Pictures folder.
         To access the originals via Finder, right-click (mousebutton) or Ctrl+click on Pictures/Adobe Revel/Adobe Revel Library & select“Show Package Contents” from the context
         menu. Photos will be organized by date in one or more sub-folders.
Export one or more photos to the hard disk
        Cmd+click, or Shift+click, or choose Cmd-A to select one or more photos.
        Press Cmd-E or choose the Revel app menu item File > Export # Photos
        Choose to export Originals or Current (edited) versions of the photos.
Adoberevel.com
Log into your Adobe Revel account at Adoberevel.com
Click on the image that you want to download, then select the download icon to save your image
(Note: Currently you can only download one image at a time using the web browser version Adoberevel.com)
Uninstall Revel from Mac OS & iOS
Ensure that you have no images waiting for upload in the status view.
iPad, iPhone, or iPad touch
Press and hold the Revel icon until all of the icons wiggle. Then tap the X in the corner of the Revel icon. That will delete all Adobe Revel from the device.
Mac
Open you Applications folder, and drag Adobe Revel to the trash.
Delete the Adobe Revel application cache. This is inside a hidden folder.
Use the Finder menu Go > Go to Folder (Shift+Cmd+G), and enter: ~/Library/Containers/
Select the folder com.adobe.Carousel.mac and drag it to the trash.
If you do not need to preserve the Adobe Revel Library in your Pictures folder or you are certain that you have the original photos stored safely elsewhere.
Drag the Adobe Revel Library.rvl to the trash, which is located on your boot drive at /Users/<your name>/Pictures/Adobe Revel/Adobe Revel Library.rvl

Hi good day, did you download Adobe CS Premium from online or did u buy the original software in a box? I believe adobe blocked all the installation of the cs 1 versions....you'll have to use adobe cs2. I recently re installed the cs2 version on my windows 7 laptop and it works like a charm. Very easy and quick. if you need help with it, do let me know

Cancel Premium subscription

I would like to know how do I cancel my premium subscription?
I've tried to follow the Faq but I do not have the "settings" option.
Thank you

theflinston wrote:
I would like to know how do I cancel my premium subscription?
Hello and welcome to the Skype Community.
Your Premium Subscription will expire automatically on March 23rd 2015.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I am unable to cancel my subscription to creative cloud

I have tried following the instructions for canceling my 12 month subscription to creative cloud (I am currently in the last month), but when I click on the link "Cancel this plan", I get the message:
If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 13, 2014, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contactingCustomer Support.
To cancel your plan, please contact Customer Support.
So, what hoops do you expect me to jump through in order to actually cancel my subscription?

Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

Cancel Premium Subscription and transfer to NEW Spotify account

Hi Spotify team, as you may all know, facebook as engaged in a dirty habit of blocking our profiles and spotify accounts along with them and i've since understood that i needed to create a new account unattached from facebook. My old account has a premium subcription for a year that i'm still being charged for but not using under Anthony****[email protected] and my new account is registered under J****[email protected] and i would love for this account to benefit from my premium subscription. Please Help, i seriously don't want to end up leaving and going to a different music provider, i like your services just as they're offered. Thanks

Hi Spotify team, as you may all know, facebook as engaged in a dirty habit of blocking our profiles and spotify accounts along with them and i've since understood that i needed to create a new account unattached from facebook. My old account has a premium subcription for a year that i'm still being charged for but not using under Anthony****[email protected] and my new account is registered under J****[email protected] and i would love for this account to benefit from my premium subscription. Please Help, i seriously don't want to end up leaving and going to a different music provider, i like your services just as they're offered. Thanks

Unable to cancel cc subscription. Someone needs to help me now.

I've been trying to cancel my subscription via live chat all morning, yet no one is available. I need some customer service asap.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Unable to cancel my subscription. What to do?

To whom it may concern,
I used to pay for the subscription for my ex girl friend, now that we are no longer together anymore, how can i cancel this subscription?
*I cannot log onto her Skype accounts.

robnca wrote:
I am in the same situation and can't seem to get anyone or find any information to get this subscription cancelled. If you found out any information can you please forward.
Thank you.
Hi,
You should be able to cancel subscription as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Important: You have more than one account, make sure you log in with the correct username. If you don't find subscription on account page then you are signed with with the wrong account.
If you still have trouble then customer service can help you: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Group calls free, cancelled Premium, getting charg...

Skype,
I signed up for Premium a month ago specifically for group calls. I now see group calls are for free. great! I immediately cancel Premium, and am now being told I have to pay through Jan 2015??
I'm assuming Skype saw this was going to happen and has a resolution for it. But a customer cancelling a service after Skype makes that service's most popular componant free should not result in the customer having to pay for it anymore one would think?
Solved!
Go to Solution.

I've recieved an email today detailing what's going to be happening to my Skype Premium subscription. The account will be automatically updated and I won't have to do anything myself.
A few changes to your Premium account
Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost.
That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now.
Here’s what you'll now get…
Unlimited1 calls to mobiles in 8 countries/regions and landlines in 63—see our full list.
Up to 10 people together on a group video call.2
Live chat support when you need it.3
The same great ad-free4 Skype you’re used to.
So, it seems for £41.26 per annum (what I'm paying now) I'll be getting the Skype World Unlimited (previously would have been £117.12).
I know some members are asking for refunds but it seems you're going to be getting Skype World Unlimited instead.
For me it's OK, but I would have preferred the option to upgrade to Unlimited Europe with calls to mobiles & landlines in Europe.

Unable to cancel Subscription renewal

I am unable to cancel my subscription renewal. When I click all the links I end up at a page that says 'access denied' Frustrating. Please help.
Here's what I get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.a6d91002.1403547958.2071fc21
Kind Regards
Jonty Kilpatrick

Hi Rave
Thank you so much for your reply. Appreciated. I had tried that and I just go round in circles never getting anywhere.
From your link I select 'cancel an annual membership' from the revealed drop down and choose 'contact us' which takes me to here: (jive has messed with the link inserting some kind of meta)
Contact Customer Care
the above is adobe dot com / x-productkb/policy-pricing/cancel-membership-subscription.html
Under the revealed drop down: http://helpx.adobe.com/uk/contact.html?step=CCSN_membership-account-payment_cancel-your-me mbership
Credit card and payment
Membership, signing in, and Adobe ID
Downloading, updating, and installing apps
Activating apps
Using my apps and services
whatever you choose next you get to here:
Renew, extend, or restart your membership
Do promotional rates increase after a year?
Cancel your membership
To cancel your Creative Cloud membership, see Cancel your membership or subscription.
Change to an annual membership or a full Creative Cloud membership
Access your account information
Cancel your individual membership and reenroll to Creative Cloud for teams
Change the Primary Admin on a Creative Cloud for teams membership
and selecting 'cancel your membership' takes you back to the top, when you click 'contact us' again you get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.961c20d9.1403616165.45fb14
I just can't get to where I cancel renewal.
Please advise
Kindest regards

Changes to your Premium subscription

I received and email from skype advising me that group calling was now free and becuase I'm already a premium subscriber they are giving me calling to countries around the world at no extra cost.
So I thought I would give it a try and tried calling a relative in Slovenia and I got prompted to purchase credits or a subscription.
Can someone from skype respond to this? I was trying to find a direct way to communicate but this message board is all I found.
Thanks,
David

I Called Skype Live Help, and have spent 45 minutes to get the following information (I changed my real name to "My Name" and xxxx in the following). The logic is circular, and I am still unsure if we are waiting for another email with a voucher, or whether each one of us has to contact live chat to activate the Unlimited World Calling. Not sure about the comment about suspended account at the end. You decide. (Did a Microsoft Rep really tell me that if the voucher doesn't work to try several times?)
There are moments when I am unsure if this Ramona G representative was actually answering my questions.
====
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 23:17:44
Privacy Statement
You are now chatting with 'Ramona G'.
Ramona G: at 23:17:51
Hello. Welcome to Skype Live Support! My name is Ramona. If in case we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. With that being said, how may I help you?
My Name: at 23:19:17
I received an email saying my Skype Premium Account would now have Unlimited World access free, yet this does not appear to have been activated. When can I make the promised free calls?
Ramona G: at 23:19:32
Thank you for brining your concern to our attention.
Ramona G: at 23:19:42
I will definitely help you with your concern.
Ramona G: at 23:20:07
No worries. Let me check that on your account.
Ramona G: at 23:20:08
To pull up your account, may I have your Skype Name?
My Name: at 23:20:42
xxxxx
Ramona G: at 23:20:30
Thank you.
Ramona G: at 23:20:34
May I also have your name so I can address you properly?
My Name: at 23:21:04
xxxxx
Ramona G: at 23:21:02
Thank you, xxxxx
Ramona G: at 23:21:15
Can you give me a minute or two while I check on your account?
My Name: at 23:21:43
yes
Ramona G: at 23:21:36
Thank you.
Ramona G: at 23:21:46
I'll be back shortly.
My Name: at 23:24:05
What was the purpose of the entry on April 24... if it was not to activate the free World Calling?
Ramona G: at 23:24:04
Let me check on that.
Ramona G: at 23:24:07
Thank you.
Ramona G: at 23:28:11
Thank you for waiting, xxxxx.
Ramona G: at 23:28:21
We recommend that you always run the latest software version.
Ramona G: at 23:28:34
May I know the operating system you are using?
My Name: at 23:29:43
Windows xp. Not sure what that has to do with the account setup.
My Name: at 23:31:25
We also use the account on android and windows 7 machines
Ramona G: at 23:31:15
Thank you for giving us that information.
Ramona G: at 23:32:17
Upon checking the Skype Premium promotion is not yet used.
Ramona G: at 23:32:56
May I know if you received an email with a code of the voucher?
My Name: at 23:33:45
let me go reread the email brb
Ramona G: at 23:33:43
Sure. Thank you.
My Name: at 23:35:03
A few changes to your Premium account Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost. That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now. Here’s what you'll now get… Unlimited1 calls to mobiles in 8 countries/regions and landlines in 63—see our full list. Up to 10 people together on a group video call.2 Live chat support when you need it.3 The same great ad-free4 Skype you’re used to. What's next? Your account will be automatically updated, so you don't have to do a thing.
My Name: at 23:35:42
You will note that it says it will be automatically updated on the last line.
Ramona G: at 23:35:47
Thank you for giving us that information.
My Name: at 23:36:36
Note it says "Here's what you will NOW get" Emphasis on NOW.
Ramona G: at 23:36:52
Alright.
Ramona G: at 23:38:04
Thank you.
Ramona G: at 23:38:19
Upon checking, you have United Kingdom Unlimited mins to landlines as well.
My Name: at 23:39:40
Yes. You can read. That is why I bought Skype Premium. I am asking about the new additional coverage.
Ramona G: at 23:39:37
Thank you.
Ramona G: at 23:40:27
Skype Premium will become free for all Skype Users soon.
Ramona G: at 23:41:02
For SKype Premium promotion, all you have to do is wait for an email with a code of the voucher.
Ramona G: at 23:41:11
Then go to:
Ramona G: at 23:41:22
http://skype.com/go/voucher
Ramona G: at 23:41:32
Then, login.
Ramona G: at 23:41:52
Enter your voucher code. You can now enjoy your premium account.
My Name: at 23:43:21
By Premium Account do you mean the unlimited world calling. I already have a Premium Account.
Ramona G: at 23:43:32
Yes xxxxx. You are correct.
My Name: at 23:44:57
So you are saying I will receive another email giving me a voucher to activate the Unlimited World Calling? When will I receive that?
Ramona G: at 23:45:40
Kindly wait for the code to activate within 24 hours.
Ramona G: at 23:46:06
No worries, you will also receive a notificaion message once it has been activated already.
My Name: at 23:47:27
So now you are saying I just wait for the activation. When will this happen?
Ramona G: at 23:47:37
Kindly wait for it within 24 hours.
Ramona G: at 23:47:40
Thank you.
My Name: at 23:51:00
I will wait for the activation. Does this apply to everyone else with Premium? Or do they have each to come on this chat and ask for activation?. (I will be posting this message on your forum for others as there are many asking the same question)
Ramona G: at 23:51:31
You may also refer to this link:
Ramona G: at 23:51:45
https://support.skype.com/en/faq/FA953/how-do-i-redeem-my-skype-voucher
My Name: at 23:54:06
Now you are saying there is a voucher involved, that I have not received. Am I waiting for an email with a voucher, or am I just waiting for activation of the Free World Calling?
Ramona G: at 23:53:56
Kindly wait for iT
Ramona G: at 23:54:10
*Wait for it within the day.
Ramona G: at 23:54:21
Or give it atlesast 24 hours.
My Name: at 23:54:50
It being a voucher or it being activation?
Ramona G: at 23:54:27
Thank you.
Ramona G: at 23:55:24
Many are redeeming voucher.
Ramona G: at 23:55:49
It will take at least 24 to 48 hours to activate it.
Ramona G: at 23:55:52
Thank you.
Ramona G: at 23:55:55
No worreis.
Ramona G: at 23:56:39
We advice to kindly wait. Since it is showing up already on your account. All you need to do is wait for it to be activated within 24 hours.
Ramona G: at 23:56:45
Thank you, xxxxx.
Ramona G: at 23:57:44
No worries, once it has been activated, you will also receive a notification message different from the previous messages that you usually receive since this is a promotion.
Ramona G: at 23:57:47
Thank you.
Ramona G: at 23:58:04
Do you still have questions for me aside from this ?
Ramona G: at 23:58:23
Is there anything that I can help you with? We'd be happy to assist you.
My Name: at 23:59:06
Do others have to contact you to get the activation, or is it going to happen for them automatically as well?
Ramona G: at 0:00:21
No worries, . It will be reactivated automatically.
Ramona G: at 0:00:41
We advice to wait and try again in a few hours or the next day. If you have tried to redeem the voucher a few times.
Ramona G: at 0:00:56
Our system may have temporarily suspended the account.
Ramona G: at 0:01:04
Just a tip. Thank you.
My Name: at 0:02:56
I find your answers very circular and difficult to understand. I will post the whole thing on your forum for others, and wait for two days before checking further. Good Night.
Ramona G: at 0:03:47
You are most welcome. Thank you. Good night,
Ramona G: at 0:04:13
Please do not hesitate to contact us again for further questions of concerns anytime.

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