Unable to communicate with "ImporterProcessServer"

Hi there,
I searched the forum, but only found one entry, which didn't help.
I re-installed Premiere CS4 due to a OS crash. Before that, everything worked smoothly, but now I get an error message saying: unable to communicate with the ImporterProcessServer, and Premiere won't start. The ImporterProcessServer is running in the task manager. Any ideas?
Thanks in advance!
Premiere Pro
CS4
English
no updates
no project
Operating System
Windows XP 64
SP2
English
2560 x 1024 (Dual Monitor Setup, switching to one monitor also didn't help)
Core 2 Quad Q9300 @ 2,50 GHz
4 Gb
Video card
NVidia
Geforce 260 GTX
185.85
2 Monitors
Audio card
Realtek
OnBoard Audio
5.10.0.5793
Each hard drive's capacity and space remaining 1Tb, 2 Partitions C: 234 Gb, D: 697 Gb
Hardware capture device No hardware capture device
Capture software I use Premiere for capturing
No Plug-Ins installed
Adobe Premiere was unable to comminucate with the process "ImporterProcessServer". Restarting your computer may fix this problem.
I just want to start Premiere CS4.
Starting Premire CS4 was no problem before the new installation of the OS
I already tried disabling the 2 Monitor Setup.

Welcome to the forums.
1.c is not good. Start Adobe Bridge, click on the Help menu and select Updates. When the update manager starts, close Bridge. Select all available updates in the update manager and let it do its thing. Restart your computer and you should be good to go.
Cheers
Eddie

Similar Messages

Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
Please help!

Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet Pro 8100 unable to communicate with printer, but still prints

Hello,
I have an Officejet Pro 8100 connected to a Windows XP SP3 computer via USB.
When installing I downloaded the latest drivers off the HP webiste and followed the instructions for installing the printer and connecting via USB. While installing I only installed the basic print driver.
The printer appeared to install correctly.
When printing (test page, or from other programs such as Word or Excell), the printer will actually print the requested document, however, an error box will pop up saying "Unable to communicate with printer". The only option on the error box is the cancel the current print job.
Before cancelling the print job, even though the printer actually printed the document, I can still see the document in the print queue until I click the "Cancel" button on the error box.
I have deleted the printer, uninstalled and reinstalled twice, but the issue persists.
Any ideas?

Hi aconway,
I hate to hear you are having issues. This could be caused by a port issue, bad USB cable/hub/switch connection, or possibly a spooler or driver issue. Click Here to run the print and scan doctor (select OS, then click the + sign beside utility diagnostic tools, click the download button next to print and scan doctor). If you would like to learn more about your product, Click Here.
Suggestions:
1. Run the print and scan doctor to identify any port issues
2. Connect unit directly to PC with new USB cable that meets specifications(no longer than 4-6ft).
3. Remove any hubs or switches if being used.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

HPlip: "Unable to communicate with the device" error

Hello Arch Community, I've been a user of Arch for a while and most of it just worked out of the box. However, I had my HP 6300 working through a direct connection. But a couple of days ago it just broke.
I've tried everything I could think of to make it back but all has been unsuccesful, I removed the printer and tried to add it again (sorry, old Windows habit, there most of the time works), however, I couldn't add the printer, it fails with the error: "Unable to communicate with the device. Please check the device and try again.", I added myself to the ld group (shouldn't matter, but I did it anyway)
I have cups 1.4.2.
Hp-check:
HP Linux Imaging and Printing System (ver. 3.9.10)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux carloslicea-laptop 2.6.31-ARCH #1 SMP PREEMPT Tue Nov 10 19:48:17 CET 2009 i686 Intel(R) Core(TM)2 CPU T5600 @ 1.83GHz GenuineIntel GNU/Linux
Distribution:
unknown 0.0
Checking Python version...
OK, version 2.6.4 installed
Checking PyQt 4.x version...
OK, version 4.6.1 installed.
Checking for CUPS...
Status: el planificador de tareas se está ejecutando
Version: 1.4.2
warning: /etc/cups/cupsd.conf file not found or not accessible.
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.9.10 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.10.72
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
printer =
working_dir = .
device_uri = "hp:/net/Officejet_6300_series?zc=HP56B6CF"
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[installation]
version = 3.9.10.72
date_time = 12/04/09 23:41:37
[settings]
systray_messages = 0
systray_visible = 1
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
| DISCOVERED USB DEVICES |
No devices found.
| INSTALLED CUPS PRINTER QUEUES |
lpstat
Type: Unknown
Device URI: No se han añadido destinos.
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USER GROUPS |
dbus hal network video audio optical storage power users policykit vboxusers
| SUMMARY |
error: 4 errors and/or warnings.
Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html
Done.
Albeit it has errors, I can't see how they are releated (cups does have a conf file, but it seems that *my* user can't access it, expected 'couse it's owned by root). Any ideas?

Hi
I had the same problem. The solution is to change the network discovery mode to SLP or add manually the IP address of your printer at the first step of the hp setup wizard. After you install the printer successfully, check the maximum resolution of the driver. Mysteriously, for me the maximum resolution was restricted to 600 dpi so I downgraded to the previous version of HPLIP and got back the 1200 dpi option. Please let me know if you have this issue too. I have posted this question in the hplip forums, but I haven't received any replies yet.

Spartan 3E with Labview 2012 (32 bit) on WIndows 7 64-bit - Error Code: -310602 NI-COBS: Unable to communicate with device over communication cable.

Thanks for the info, Kyle. I will probably try to find an older 32-bit XP machine. VM is just not an option for me right now.

Hello everybody,
I am trying to use the DIgilent Spartan 3E board with Labvew 2012 SP1 32 bit. I am able to compile the example code for LED shift. I am however unable to transfer code to the FPGA. I get the following error message:
Error Code: -310602
NI-COBS: Unable to communicate with device over communication cable.
Please verify that the cable is connected to a supported device and that the appropriate drivers are installed.
My system configuration is as follows:
Windows 7 (64 bit) on Dell XPS laptop.
Labview 2012 SP1 (32 bit)
Labview FPGA 2012 SP1
Labview 2012 FPGA support for Spartan3E
Xilinx 13.4 tools
DEFB LV FPGA 2012sp1 support installer
Xilinx USB cable driver v1.3 installed.
I took all the precautions mentioned by others on this forum and others, mainly that the cable must be disconnected before installing the Xilinx cable driver. All software and drivers were installed correctly. I even uninstalled and reinstalled the entire Labview software set I had. I still get the same error.
A few other questions:
1. Is the Xilinx cable different from a regular USB cable of the same configuration ?
2. When I program the FPGA I only have the USB cable connected between my computer and the Spartan 3e board. Should any other cable be connected ?
3. What should be the correct jumper settings for J1 - JP30 (especially J30, J11, JP9, JP6, JP7, etc) ?
I have been at this or over 3 days trying to figure it out. Any help will be greatly appreciated.

6500 E710 unable to communicate with the printer

I have an HP Officejet 6500A Plus E710n-z. It has in the past but it no longer connects (through wireless) to my computer (Apple OSX 10.8.4). It has become intermittent over the last month, and then did not respond at all. I had a growing list of items to print.
I have followed each of the steps on - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02205477&cc=au&dlc=en&lang=en&lc=en&product=408... .
Wifi to each is not a problem.
The printer has been disconnected (deleted) as the computer printer. I have been able to add back in the 'scanner' part of the printer, but cannot add in the printer - it has the message 'unable to communicate with the printer'.
What do I do next?
This question was solved.
View Solution.

I would recommend that you do a hard reset on the printer. To do that, use the following steps.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that and let me know if it helps!
Best of luck,
Kyle
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP 5510,windows 7, new setup of printer, "unable to communicate with printer" when i try to print

HP 5510, Windows 7, new printer, just picked it up!, "unable to communicate with printer" when I try to print a page, all network conections check out OK with Print Diagnostic Utility.

Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
After it restarts the spooler go ahead and retry printing. Let me know if this works.
Thanks,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet 7500 E910 Network. When asked to print "Unable to Communicate with Printer"

My printer has been functioning well for some time. When my some installed a new wireless modum I would often receive the error message "Unable to Communicate with Printer" but it would blink a few times, then connect and print. As of three days ago I receive that message when trying to print from both of my laptops. I am wireless and have checked the wireless signal and it is strong, The wirless connect symbol is lit on the printer. I ran a wireless Network Test Report on the printer and the results indicated no problems.
The printer woks if I use it manually to print or scan. Neither printing nor scanning work when command is sent from my computer. The Wireless Network Test Report printed fine. Interesting though the Wireless Network test Report had the following date: Jan-00-00 00:00AM.

Hello @Dalead,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to communicate" when printing a document using the Officejet 7500 E910. I will do my best to assist you! I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
Try assigning a static IP address and let me know if this resolves your issue or not. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

M175nw during s/w reinstall - unable to communicate with product

Windows 7 64-bit / LaserJet 100 MFP M175nw / firmware 20120806 / all device resets done / software uninstalled after broadband hub replaced / re-install undertaken with McAfee firewall OFF / install undertaken with D-Link hub firewall also OFF
Software starts reinstall, proceeds and then asks for USB to be temporarily connected - after doing so it automatically proceeds (thus indicating that it's communicating OK with M175nw) - says "Product has been detected" - WIndows 7 reports "device installed" - then install stops at 15% completion and says "Unable to communicate with product".
Can find no way past this.
Was working beautifully but could not avoid hub upgrade which had to disrupt setup hence re-install.
HELP!

Hi @MonicaABC ,
I see that you are having issues the same issue with the printer installation, but you are on Windows 8.
I would like to help you out today.
Some of the steps are the same, I will provide more information for the Windows 8 steps.
I have also provided steps for configuring the wireless through the ethernet connection.
On the printer's control panel, touch the setup button, network setup menu, wireless direct, turn it on.
Here is a document to access the Wireless on Windows 8. How to Connect to Wireless Networks in Windows 8 and Windows 8.1.
Select the printer's network name.
Open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
This will load the Embedded Web Server for the printer.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption.
Apply settings.
Now the printer should be configured over the wireless network.
Then go to the wireless on the computer and select your network name.
Run the uninstall from the CD software to remove any registry files.
Disconnect the USB cable if it is connected.
Perform a clean boot and disable any Antivirus Software temporarily.
Then run the latest drivers. Software & Drivers.
Select your operating system, click next and click on the software to download and install.
Wireless setup steps through a Ethernet connection steps:
Connect the Ethernet cable from the printer to the router, temporarily.
Run the install to see if the drivers will fully install by this connection.
Follow these steps to configure the wireless now.
Wait about a minute, print the configuration page to see if you get a IP address.
Printing a Configuration Report.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. Select the networking tab, wireless on the left hand side. Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Then disconnect the Ethernet cable.
Wait for few minutes and you should get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. Just to make sure it is still on the network.
Then flip the port with the new IP address.
Go to start, devices and printers, right click the printer and left click printer properties, select the ports tab.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IP address for the printer.
Make sure the printer is online.
Test the printer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Unable to communicate with product message when installing laserjet cp1525nw printer

I have a cp1525nw wireless printer that use to work fine wirelessly. I changed my router password (linksys router) and now can't connect. I have tried changing the password back to the original password and it still will not connect. So I when back to the changed password.
I have tried resetting the printer to the default settings, removed all HP software, deleted all temp files, rebooted machine and attempted to reinstall the printer. The software loads fine, I've connected the USB cord and then get the dreaded "Unable to communicate with product" message. I have previously tried to connect by WPS and that didn't work either.
The Wireless Network Test Report shows that the Network Name Found test is Fail. The Network Summary report shows a different Network Name under the wireless Network Configuration section than my network's SSID.
What do I need to do?

Hello,
I see that you are having issues setting up the printer over the wireless network. I will certainly do my best to help you.
The password might not be recognized by the printer, if there are spaces or special characters in it.
Restore the printer defaults. Press the OK button, select Network Config, then select Restore Defaults.
Print a configuration page to make sure the SSID and the IPv4 address are cleared.
Printing a Configuration Report.
Run the printer software again and select Add a Device to setup the wireless again.
If you are having issues, then uninstall and reinstall the software to configure the wireless.
Uninstalling the Printer Software.
HP LaserJet Pro CP1525nw Color Printer Drivers.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Error: Unable to Communicate with Printer

i can print a test page from the hp deskjet 3510 series : hp printer assistant application on my laptop and I can print to the printer by sending an email so I know that it is connected to the network and I know my laptop can print to it. But when I try to print from Word or any other application I get an error: Unable to Communicate with Printer
Any ideas?
This question was solved.
View Solution.

Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to print/scan- unable to communicate with printer message

I am unable to print due to a unable to communicate with printer error messaege. I was previously able to print just fine( a few hours a go) the IP addy has not change. The printer is connected to the network and able to download updates etc just fine. The printer is connected but they just wont recognise each other. Print and scan doctor was a complete waste of time, it showed the printer insatlled but then could not connect. Can someone please help getting so very frustrated with these products. Printer is the 6700 All in one series and laptop is Hp Envy.

Hello @leilee , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're experiencing connectivity issues. I would like to help!
I would first recommend a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend utilizing this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP 7520 All in One "Unable to Communicate with Printer" msg

We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe). This was the original set up. When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting the modem to a Linksys router). I was able to set up my windows 7 PC to this network and to the printer with no problems and was able to print to the printer for months. Now I am getting this error "Unable to communicate with Printer" and says it is unable to to be completed because the printer is unavailable or not connected.
The printer IS connected and on. My PC can see the printer listed in the control panel (I in fact uninstalled and reinstalled to see if that would fix the problem- it didn't). The only thing that has changed since I originally set this up was that I added my second PC (Windows XP) to the network but I don't think that's the cause of my print job requests failing to print.
I do know that the modem itself has been reset a couple of times due to the cable deciding to drop out a couple of times. Could this be the reason why?
What else can I look at to try to get my PC to communicate fully with the printer. I've tried printing from googlemaps as well as a short notepad file.
Thanks!
This question was solved.
View Solution.

Let’s try this.
1. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browser, Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home
    Page (EWS).
2. Set a static IP in the printer outside the DHCP range of the router.
In the router:
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
   system (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Now try.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

"Unable to Communicate with Printer"

I work at home, dialing into the office through VPN. Windows 7. Been using my HP printer flawlessly for 7 months, including up to yesterday, but today, I get the above error. The printer is connected, the wireless is working in my home for all other peripherals attached to it. My work help desk is talking gobblygook to me and can't help. It's something about an IP address. Can anyone help? Work firewall won't let me download the HR Scan Doctor.

Hey @GinaCh,
Welcome to the HP Support Forums!
I understand that you have been using your HP Officejet Pro 8620 e-All-in-One Printer through the wireless connection to your Windows 7 computer fine for months now. However, recently, when connecting to your VPN to print you are receiving the message 'unable to communicate with printer'. Unfortunately, this error message is the exact reason why your printer is not supported over the VPN connection when wirelessly connected.
When you network the printer it comes down to a numbers game. To explain this better I am going to use an example below. When you have a wireless printer on your network it is assigned an IP Address from your router that allows it to communicate with other devices on your wireless network, such as your computer. The first 3 sets of numbers in an IP Address are the same on every device connected to your network.
As an example,:
Printer IP: 192.168.1.8
Desktop Computer IP: 192.168.1.5
Laptop Computer IP: 192.168.1.3
As you can see, the first 3 sets of numbers are identical and the last digit is different on each device.
When you connect over a VPN your computer disconnects from its local connection (your home network that the printer is connected to) and connects to your business network. This VPN connection will change the numbers so your computer that is connected to the VPN will no longer have the first 3 sets the same as the printer.
As an example:
Printer IP: 192.168.1.8
Desktop Computer IP (On VPN): 10.1.10.19
Laptop Computer IP (Not on VPN): 192.168.1.3
If the Desktop computer 'thinks' it's on a different network when connected to the VPN than your wireless printer will be blocked from communication. The 100% way to resolve this issue would be to connect your HP Officejet to your computer through a USB Cable. If this is not an option than the next supported step would be to log into the VPN and open the document you need to print, then disconnect from the VPN and select file and print and everything should work fine.
Now there may be security settings or port settings that may have changed on the VPN which is why the printer is now being blocked from communicating over the network. To resolve this you would need the IT Department for your company to take a look into this issue for you.
I hope this helps clear up any confusion. Should you wish to connect your printer through a USB Cable connection I can certainly assist you with that. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Unable to Communicate with Printer message, but still prints

I installed a new ENVY 4500 printer on my Windows XP system. and it there are two problems:
1. when I try to print, it tkes some time, then a message window appears with "unable to communicate with printer", but it still prints. I have uninstalled the printer and the drivers and reinstalled, but to no avail.
2. I have a Seagate GoFlex USB backup drive attached. However, when the printer is connected, the Seagate drive disappears. It happily coexisted with my former HP C4100 printer for years, but the new one seems to cause problems.

I solved the problem. I purchased a new USB cable for the printer. I deleted the printer, uninstalled the print drivers, and completely reinstalled the printer. At first the installation did not work, but I discovered the USB cable was not completely inserted into the printer. Initially it felt like it was, but I gave it an extra push and it clicked into place. At that point the installation completed successfully. Now the printer and the Seagate drive work properly.

Unable to communicate with "ImporterProcessServer"

Similar Messages

Maybe you are looking for