Unable to complete latest update of Creative Cloud

We have an end user that was notifiied by Creative Cloud of the latest update. He has tried to run it a few times and it either gives him the following error message
“The server is not responding currently. Please try after some time.(Error code: 207)”
Or it looks like the update has been successfully but if he tries to open any other apps it causes his monitor to start flickering with psychedelic, epilepsy inducing force ending in us needed to force a shut down on the machine.

reset your preferences -
acrobat:  http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects:  http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign:  https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop:  https://forums.adobe.com/thread/375776
photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html,  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

Similar Messages

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    I CAN NOT GET cc UPDATE  STALLS AT 43% AND GIVES ((ERROR CODE 1 )) AS THE REASON??????

    1) Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
    Under Program and Features list, locate the option : Adobe Creative Cloud  and uninstall the same.
    2) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
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    4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
    Type in below command and hit 'Enter' key.
    appdata
    Then navigate to Local>Adobe.
    Open Adobe folder and delete folders named AAMUpdater and OOBE.
    5) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
    https://creative.adobe.com/products/creative-cloud

  • I am unable to update to the latest version of Creative Cloud

    I have an old Mac Pro (Mac Pro 1,1) and when the latest update for creative cloud I received an error message A12E1.  I was advised to check in with this forum for advice and well, here I am. 

    Open Applications>Utilities>Activit Monitor
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    For reference please check http://forums.adobe.com/message/5448852

  • Unable to to update any creative cloud applications.

    I have been unable to to update any creative cloud applications for a while now. My aplication manager keeps coming up with an ERROR . “Download error. Press Retry to try again” but the same thing is happening. I have re-installed Adobe application manager several times but the same thing is happening. This has been going on for a few days. Can you please help.

    Have reinstalled to no success

  • Update to Creative Cloud does not complete

    Hi have tried at least four times to update the Creative cloud and it hangs up with the error: A12E1. What is the solution?

    Hi Jon,
    Please use the below mentioned KB link and follow the steps mentioned in that link .
    Kb Link :http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
    Cheers,
    Kartikay Sharma

  • I began downloading and installing an update to Creative Cloud and got an error message.  Now I cannot access Creative Cloud at all.  Please advise.

    I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed.  Now I cannot access Creative Cloud at all.  Please advise.

    Run the cleaner tool and reinstall everything from scratch.
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • Error A12E1 when I try to update the Creative Cloud desktop

    I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.
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    Dear Mr. Wright,
    I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I  contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself:  who needs to be lied to over and over again?
    If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?
    The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.
    P.S. I deeply resent being ignominiously FORCED to use CC apps with the worst GUIs ever (are your code gurus completely ignorant of the concepts of CLARITY and LEGIBILITY?), being FORCED to reconfigure (6) or (8) “upgraded” applications every few months because Adobe won’t support the previous version(s) for more than five minutes, being FORCED to sift through hundreds of forum posts and dozens of INACCURATE  or non-existent so-called “support” pages (e.g., the link cited above) and being FORCED to watch hours of useless TV tutorials in order to find the one piece of information I need — EVERY TIME I need support — because Adobe is too lazy to write application- and version-specific manuals. You’ve backed us  into that infamous circle of hell between a rock and a hard place instead of providing us with the stable, seamless suite of creative tools we were promised.
    The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
    Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work.  I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
    If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

  • I received an email "update your Creative Cloud payment information" I've checked this and it's correct. What to do now?

    I received an email inviting me to "update your Creative Cloud payment information" (unable to process...)
    I've checked the info and it's correct.
    What to do now?

    Make sure that EVERY DETAIL is the same in every place you enter your information
    -right down to how you spell and punctuate the parts of your name and address
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • Remote update manager creative cloud app

    Hello,
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    Hi Ashubijalwan1,
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    When I use the Creative Cloud Packager and select solely the core components, "Adobe Creative Cloud" is a part of them. The program itself shows a message saying that an update is necessary, but RUM won't update "Adobe Creative Cloud".
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  • Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)

    Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
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    Hi slawek,
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  • I tried updating my iPod touch to the newest update. But my iPod was unable to complete the update now it doesn't even turn on completely. The apple logo appears but then the screen goes blank. What should I do?

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