Unable to connect to CMS remotely

Post Author: MDelamater
CA Forum: Authentication
This may have been covered before, but I cannot find any threads...
I am using BuisnessObjects Enterprise 11, and I need to be able to log into my CMS from remote locations using Crystal Reports XI. I also admin a CMS for another company and need to be able to access that CMS as well. When I try to make an Enterprise connection to my CMS from home (for example), I get the following error:
Unable to connect to CMS reports.msrealtors.org. A wrong connection is made to @@REPORTS-SERVER(REPORTS-SERVER.MSREALTORS.LOCAL). Logon cannot continue.
I cannot figure out what I need to do to make this work. Any help would be MOST appreciated. Right now I have to design my reports, then use the web interface to upload them to the server. It works, but it's a pain.

Post Author: MDelamater
CA Forum: Authentication
TAZ: There is no configuration required to login via crystal reports, it should just work. If it doesn't then the most likely cause is firewall because that is the only difference between crystal logging on and infoview.
That's not true. The CMS is looking for the machine name, that's why I cannot connect using a FQDN. I've even tried from the office using a FQDN, this is how I know that is the problem. The only way I can connect is by using the machine name (old-fileserver works, reports.msrealtors.org does not).
TAZ: What about from the CMS to your workstation, we can't control the return ports are they being blocked?
All ports, to and from home, are open. It's the same as if I was sitting at the office (as far as ports go anyway).
TAZ: There are no BO folks required to answer these forums. they were designed to allow customers to help customers. Som BO employees like me take personal time to do this but it's not required or encouraged.
I know they are not required to troll here, but I can still wish... lol
I guess the only way I'm really going to be able to do what I want is to connect via VPN to my work network. Bleh...

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