Unable to Connect Using New AirPort Express 802.11n

My mom purchased an AirPort Express 802.11n wireless router (AX) and I, as the designated "technology guru", was tasked with setting it up. Unfortunately, I am having problems out of the box.
When I connect it to the wall, it is found by AirPort Utility, but when I try to set it up, it is unable to connect to the wireless network. ("An error occurred joining the selected wireless network." "An error occurred, close the configuration window and try again.") This is annoying because I have an older AX and it was true to the "it just works" Apple mantra. It is also annoying because the error message has a comma splice.
Feeling pretty proud of my "technology guru" title, I come here to see what I could be doing wrong. I try connecting the computer directly to the router via ethernet cable. With this, I am able to setup my wireless network. I am still not able to connect to it. Additionally, once the AX has been configured, the AirPort Utility can't find it.
I tried updating firmware to 7.5.2. I've tried downgrading to 7.3.2. I've tried hard resets, soft resets. Every tip I could find I have tried. Please help. My self-confidence is wearing out.
Is it time for a call to Apple or a visit to the Apple Store?

Are you trying to configure the Express to "join" the wireless network?
If yes, the message you are receiving is likely an indication that you do not have the correct security settings selected for the Express. Unless the security settings between the wireless router and Express match up exactly, the Express will display the error that "an error occurred, etc".
The easiest way to confirm if you have this problem is temporarily set the main wireless router to "no security" and try to connect the Express that way. If you can connect, then you know that it is a security issue.
Please tell us the exact setting for security that the wireless router there is using and we'll try to give you some more ideas.
The Express will connect. It's just a matter of finding the right settings.
Message was edited by: Bob Timmons

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