Unable to deactivate adobe pro X

Hello. I am unable to deactivate adobe pro X because there is no deactivate option under the help menu.

When you're trying to deactivate the program do you have a active document on screen or are you trying to accomplish the task on the opening splash screen? You have to have a document active in order for "Deactivate" to appear under the Help Menu.

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Help! "Unable to deactivate Adobe Muse"

Please help. Since the last CC app update, Muse has been losing my login credentials a few times a day. Annoying, but it would always let me log in. But now I get:
"Unable to deactivate Adobe Muse.
You have already deactivated all machines for this account twice. You will need to either locally deactivate other machines or wait to deactivate them."
I don't even know how to do what the error message says to do. I've only ever had Muse on this machine, no others.
WTH? I am a legit paying customer of CC. I just recently finished building a website using Muse, and the customer wants a couple of small changes then upload it.
Now I'm getting the above messsage and I can't even open Muse. Tried running it as trial, but that didn't work either.
Thanks for any advice or experience you can share!

Hi,
I have deactivated the account from my side, you should now be able to activate it on 2 Machine.
Please let me know if you have any other query.

I purchased the 30 day subscription of Adobe Pro for my Mac Air and downloaded the app and opened it as instructed. Nothing appears to happen after that and I have been unable to use Adobe Pro thus far.

I purchased the 30 day subscription of Adobe Pro for my Mac Air and downloaded the app and opened it as instructed. Nothing appears to happen after that and I have been unable to use Adobe Pro thus far.

I previously downloaded a trial version of Adobe Pro and had used it the last 30 days. Today I just clicked on the link from my purchase confirmation and downloaded some type of installer. Once I clicked on the installer and gave it permission to do whatever it needed to do, it just sort of stalled. I am running Mac OS Yosemite. I thought Yosemitie might be part of the problem because it has given me occasional problems with Word and some other programs.

How do I deactivate adobe pro on my old laptop that no longer works?

I just recently had to purchase a replacement laptop and need to have Adobe Pro running on both my laptop and desktop machine. Unfortunately, it appears Adobe is still registered on my old laptop that is no longer functioning? How can I deactivate so that I can activate and use on my new laptop? Any information would be greatly appreciated!

Hi jdd123,
I checked the registered Acrobat11 Serial number at the server and found that you were able to successfully deactivate the copy on one of the machines today.
You can install the software on up to 2 machines now as Adobe EULA entitles you for the same.
Regards,
Rave

I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked

I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked on the link it actually sent me to a page that had the icon to download now. I clicked on that, but when I went to open the file and start downloading after about 3 minutes into downloading it says an error had occurred. Can anyone help me?

I am a little worried. If you are an existing subscriber why would Adobe need you to download... I wonder if the message is a fake.
I'm not clear, if you've had it for a year, whether you need to download, or you are just following the email?
This page with the icon to download now. Was it a page on adobe.com ?

Unable to install Adobe elearning suite 1.0 in windows 7 pro environment

I have spent two days trying to re-install my elearning suite 1.0 on a new computer. I have called Adobe support three times. The first time I got cut off after 25 minutes on line. The second time I got cut off after 40 minutes on line. On the third try, after over an HOUR on hold, I made it to a person and I told her my problem. She was quiet for a second or two and then I heard the dial tone. If anyone from Adobe support is lurking on this forum, shame on you.
I purchased the very expensive Adobe ELearning Suite 1.0 less than a year ago and installed in on my Windows XP Thinkpad machine. It was a painful install. I use Adobe Presenter 7 and Adobe Acrobat Pro. Thats it. Nothing else.
Unfortunately, my Thinkpad died and I have purchasaed a new Thinkpad -- a W510 Windows 7 Pro and 4 g ram. Should not be an issue.
It will not even get past the starting gate. I get an auto lang error and then conversion data file.
When I the error I see a similar error for a different product, however the error is for a language mismatch between the operationg system and adobe. This is not my problem. I have verified that both products are same language -- jeeze, English.
At this point the only option I can see if to purchase the very expensive Adobe elearning suite 2 -- but guess what? It too comes with Adobe Presenter 7. Why should I have to pay another 1000 for the same thing I already own.
Has anyone else had this issue who might be able to provide advice? At this point I am so frustrated and irritated by Adobe I could scream.
I would also be very receptive of recommendations for a replacement for Presenter --
Very kind regards,
Stephanie D

I emailed the files on Tuesday evening. Here the files are again.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Stephanie Drilling [email protected]
Sent: Tuesday, November 09, 2010 10:08 PM
To: 'Manish Anand'
Cc: 'Suresh Jayaraman'; 'Shivaswamy Viswanath'
Subject: RE: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Thank you for taking the time to respond to my forum entry.
I have searched my computer directories and can provide the attached files.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Manish Anand [email protected]
Sent: Tuesday, November 09, 2010 7:20 AM
To: [email protected]
Cc: Suresh Jayaraman; Shivaswamy Viswanath
Subject: FW: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Hi Stephanie,
It is really unfortunate that you are not able to install our product. We will try our best to resolve your issue.
In order to probe into your issue, we would want you to provide us with some files. Please get us the following files:
1. oobelib.log from MM-DD-YYYY.log.gz
Regards,
Manish Anand
Quality Engineer
Adobe Captivate Team

Unable to deactivate and activate Adobe Creative Suite

Hi,
I was unable to deactivate my latest installation of Creative Suite because my hard drive crashed. Now, with a new hard drive, I am unable to activate my copy of the product because I have reached the activation limit.
I need help with deactivating the copy which was on the spoilt hard drive.
I have tried many times and failed to contact Adobe via live chat, because I am never able to get through with an available agent. Also, I cannot seem to find any Adobe Customer Care email address, or any number to call (I live in Singapore), or any other portal by which I can reach Adobe.
I have had this dragging for weeks and I am getting quite impatient about this matter. Any help would be greatly appreciated.
Thank you.
Zi Yan

You have to use the web chat. TRhere is no way around it, as annoying as it may be.
Mylenium

Unable to find Adobe PDF resource files on Acrobat X Pro

I have a Windows 7 32-bit machine that receives the following error when attempting to create a PDF from Microsoft Office Word 2010: "Unable to find "Adobe PDF" resource files. "Acrobat PDFMaker" You must have Administrator priveleges to install these files. Please contact your local systems administrator" The user is a local administrator. Note: This does NOT happen on Excel 2010, only Word.
I've tried uninstalling and re-installing Acrobat Pro, running the installer in safe mode from the default local administrator account, printing directly to the PDF printer and following several other suggestions from similar threads.
Does anyone have any suggestions?

http://helpx.adobe.com/acrobat/kb/convert-pdf-missing-pdfmaker-files.html
http://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html

How to deactivate adobe acrobat Pro version 10?

I need to reformat my hard drive and I need to deactivate Adobe Acrobat Pro version 10. I go to the help options and "Deactivation" is not even an option.
Any idea of how to deactivate the software if there isn't even an option?
Thanks for your help
Dave

Hi Dave,
You are not getting the deactivate option as it might be possible that Acrobat was installed with volume license serial key.
If the deactivate option is not available then please go ahead and uninstall the program.
After reformatting the drive, re install the software.
Regards,
Anand

Installed Adobe Pro X now unable to convert PDF - Missing PDFMaker Files

Hello,
I installed the trial version of Adobe Pro X and now I am unable to convert a Microsoft Word.doc file to .pdf. The error message is 'Missing PDFMaker Files. Do you want to run the installer to repair mode?' I ran the installer, twice, with the same resulting error message. (Am currently using Windows XP Pro along with Microsoft 2003 - and will upgrade in the new year.) I searched this issue, and found the following:
To manage your Disabled Items list in a Microsoft Office application:
Open the Microsoft Office application (Word, Excel, Publisher).
Choose Help > About [the application name].
Click Disabled Items.
Select Adobe PDF from the list, and then click Enable.
Quit the Microsoft Office application, and then restart it.
However, there are no applications in the list, including Adobe.
I also tried this:
If the error message continues to appear after you enable Adobe PDF, check the security level for macros in Microsoft Word:
Choose Tools > Macro > Security.
In the Security dialog, click the Security tab.
Choose Medium or High.
Do one of the following:
If you chose Medium, then click OK.
If you chose High, then continue with steps 5 through 7.
Click the Trusted Publishers tab.
Check Trust all installed add-ins and templates.
Click OK.
And Adobe is already there, so no change here.
I have uninstalled the trial version, deleted what visible remnants I could find, restarted the computer, installed the trial version again and am getting the same error message.
Is there a solution to this problem? Or, should I just return to my Adobe Pro 7?
Thank you in advance!
Laura

I recently bought and installed Adobe Acrobat X Pro thinking that X Pro was compatable with Windows XP. I am unable to convert any Microsoft Office 2003 file into a PDF. I receive the same error message as above ( "Missing PDFMaker Files") and tried running it in repair mode as suggested. No change.
I've tried this stuff:
To manage your Disabled Items list in a Microsoft Office application:
Open the Microsoft Office application (Word, Excel, Publisher).
Choose Help > About [the application name].
Click Disabled Items.
Select Adobe PDF from the list, and then click Enable.
Quit the Microsoft Office application, and then restart it.
However, there are no applications in the list, including Adobe.
I also tried this:
If the error message continues to appear after you enable Adobe PDF, check the security level for macros in Microsoft Word:
Choose Tools > Macro > Security.
In the Security dialog, click the Security tab.
Choose Medium or High.
Do one of the following:
If you chose Medium, then click OK.
If you chose High, then continue with steps 5 through 7.
Click the Trusted Publishers tab.
Check Trust all installed add-ins and templates.
Click OK.
But there is no change.
Please help!!!

HT201064 I AM UNABLE TO INSTALL ADOBE PHOTOSHOP VIA MY APPLE EXTERNAL DRIVE TO MY MACBOOK PRO

I AMM UNABLE TO INSTALL ADOBE PHOTOSHOP VIA MY APPLE EXTERNAL DRIVE TO MY NEW MACBOOK PRO, DOES ANYONE HAVE ANY HELP?

Please don't use all Caps, it is considered shouting in forums.
Please explain your problem in more detail.
Thanks
pete

Unable to Launch Adobe Premiere Pro CS6 using High-Performance on AMD Radeon Graphic Card

I have been unable to launch Adobe Premiere Pro since installing it with the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again"
Here are my specs:
Lenovo Ideapad U400
Windows 7 (64bit)
Intel i5 2.5 ghz processor
AMD Radeon 6470M graphics card
The only occasion during which I have successfully launched Premiere Pro was after reverting to the default graphics card on my computer and uninstalling AMD Radeon, otherwise, I have tried to change Premiere Pro to run on High-Performance on Catalyst Control Center to no avail, I do not wish to revert to the Standard Graphics Card as it slows down my computers performance one hell of a lot, neither do I wish to have to constantly uninstall and reinstall my AMD Radeon Graphics Card when I use Premiere Pro. Thank you for your time.

Update:
- with Intel (R) HD Graphics Card disabled, Catalyst Control Center reports that no AMD Graphic card is installed
- using Device Manager under Control Panel, AMD Radeon 6470M was verified to be up-to-date
- Premiere Pro works so long as I disable the Intel card before launch, however, I re-enable it upon startup to get rid of the 800x600 resolution
- AMD Mobility Radeon Driver Verification Tool is unable to verify and update my driver, refers me to lenovo to update it.
- My graphics card is up-to-date as verified by lenovo
- Intel (R) HD Graphics Card now up-to-date
- Display currently mainly using Intel (R) HD Graphics Card (Possibly why it caps resolution at 1024x768 when disabled) I'm not sure how to switch the main Graphics Card used, Catalyst Control Center doesn't seem to have the option.
- when disabled, computer reverts to vgasave instead of Radeon
- Disabling Radeon does nothing to existing display
- After updating my Intel card, Catalyst Control Center reported CCC was not supported by the current display adapter
- CCC worked after rolling back Intel card
From what I infer, I believe the problem to root from my intel card being the main card used, if there is anyway to switch my radeon card to the default instead of the Intel card, do tell me, I believe this may solve the problem, I apologise for troubling you guys, and I'm starting to feel that I shouldn't be troubling Adobe with my problem with AMD, this discussion is probably really out of place but I hope it will help out others with a similar problem.

Hello, I have a new Mac Book Pro and I am unable to get Adobe flash player to work. When I install it says it has been installed. Where should I see that it is installed. Where do I find it?

Hello, I have a new Mac Book Pro and I am unable to get Adobe flash player to work. When I install it it says it has been installed. But where do I see the application that it is there?

Check your system preferences.
My copy of flash installed as a preferance pane.
If its there you will be able to check the current installed version and set preferences for flash and updating.

Hello, I'm unable to activate my Adobe Pro 7. It says server is busy

Hello, I'm unable to activate my Adobe Pro 7. It says server is busy

The server is not "busy"; it is dead. See http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
You need to uninstall Acrobat 7, then download/install the version from the above link, and activate it with the serial number given there.

Command line to Deactivate Adobe Acrobat Pro XI

We're just getting into software distribution remotely using "batch" like files. Is there a command line to deactivate a license for Adobe Acrobat Pro XI?
We've had a couple people leave and usually we reapply an image and reuse the workstation. The people that have Adobe Pro...I try to get to their machine to Deactivate the license...I want to make this part of my process when people leave one job for another....so need a command line to do it. Unless you have another solution for me. Thanks in advance.

@Test-Screen-Name
On the original disk I fine the "install.app" version 6.0.335.0
There is no seperat CS6 install app.
In the map "Payloads" I find
AcrobatProfessional10.0-EFG etc
AcrobatXProfessional10.0-mul
and many other files including
AdobeDesignWebPremium6-mul
AdobeDreamweaver files etcetera
So I can't find a separate "CS installer"
@Rave:
I install stand alone on my MacBook Air. Since this MBA has no disc drive I use the disc drive of my iMac. I copied the installation disk to my iMac and then with "sharing" from my iMac to MBA.

Unable to deactivate adobe pro X

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