Unable To Download Folders On My Cloud iOS App

Hello there,
I have a problem in which case I would try to download a folder from my My Cloud on my mobile IOS app. It would then fail while giving me the following message:
"Unable to complete this action. Folder downloads and copies are not supported from this location."
This pretty much happens with any folder I try with. One share was public while another was private and the download would fail on both. I have no trouble viewing or accessing the files. In fact, downloading individual files still works, just not whole folders.
Also do not have any issues downloading/copying folders on a traditional Windows platform using Explorer. Just can't download them through the iOS mobile app. Nothing wrong with the phone either, there's enough space and all.
What is strange is that I have gotten it to work in the past before. A few months ago I was able to download folders on the mobile app when the device was new. But this feature is not functioning anymore.
Does anybody have any solutions?

Unfortunately no, it still happens. I have not found a solution to the problem.
Here's what's weird though. There are times, though rarely where it does indeed work. And when it does work it (I will call this "Working State") works for everything. In this state, My Cloud App is also able to compile all Music, Video and Pictures under their respective special tabs on the app. This only lasts until I reset or switch off the NAS device though. It seems to be luck based, as in sometimes I'll switch on the machine and it I'll have the feature work,
When it's in the "not working state", I'm unable to download folders or have the Music/Pictures/Videos tab compile the files. When I access the Music/Pictures/Videos tabs isn't working it also gives me "WDGeneralNetworkError500". The two issues are related I believe.
In either circumstance, I'm am able to download and view individual files just fine. It just won't work for entire folders, which is weird.

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