Unable to download Mountain Lion after purchase from App Store
Hi
I have purchased Mountain Lion from the App Store. When I try to download i get a message stating that it cannot be downloaded. My Mac Book Air has the correct specifications needed but Apple won't let me download the software.
Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Similar Messages
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Unable to download Mountain Lion after purchase in App store.
After purchasing Mountain Lion in App store, I have been unable to successfully download a copy.
It was not interrupted, it just stops.
Every attempt (including the first) fails at 142 MB, with the meaningless "unable to download" error. In the console log I find this:
7/31/13 2:32:56.894 PM storeagent: ISStoreURLOperation: Expected bytes (4437341116) did not match actual (142374555)! Setting error. (See 9215068)
indicating the error. The file was expected to be 4.4 GB (yes), but does not match actual 142 MB...?
I have found references to this error, but no real fix. I have tried every "fix" suggested; Safe boot, guest user login, deleting temp files, hidden files, app store files, debug mode in app store, repairing permissions, changing ethernet ports, changing DNS (loved that one), and others.
I finally erased the hard drive with zeroes, re-installed 10.7, software updated to 10.7.5 and immediately attempted download - it still fails.
I also have no virus software or little snitch, or anything else that would prevent downloads. I have been able to download free and purchased software from the app store (xcode, pages, ibooks author) - that are more than 142MB.
So this is not an ISP, modem, or some other thing preventing me from downloading using the app store. It is a problem *only* with downloading Mountain Lion.
This seems like an Apple problem. Anybody have a real fix?Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks- System Requirements
Macs that can be upgraded to OS X Mavericks
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
I have a MacBook Pro and an iMac . My wife has a MacBook and an iMac. How many computers are you allowed to install from one download. We both use Apple products and have our own Apple ID. Can I download Lion on her computers after I have both of mine installed? Or does she have to buy LION again using her Apple ID# ?
A single purchase of Lion will allow you to download it multiple times as long as you use your Apple ID.
If your wife wishes to install Lion, she must sign into the App Store with your Apple ID.
Source: http://support.apple.com/kb/HT4854 -
Can't download Mountain Lion OS X from App Store Canada
Wanting to upgrade from my stale Snow Leopard OS X 10.6.8, I purchased Mountain Lion online and received the email redeption code redeemed the purchase in Mac App Store - and nothing happened. No download, no resume download option, NOTHING.
What is wrong? What should I do? I need to get rid of Snow Leopard and upgrade to get the best out of my Mac, but this is getting so frustrating! First, I couldn't upgrade to Mavericks OS X, so I followed community advice and purchased Mountain Lion OS X so that the upgrade would be more efficient (aka possible)...
Please help!I'm in the process of doing the same thing. You apparently have to purchase it via Apple.com, not the App Store. But be warned, it will take many days for them to send you the download link and password. It's been over 5 business days for me so far and I've escalated as I have to get this stuff ASAP for a particular software package I'm required to use for a project. Waiting a week is killing me.
Idiotic process they have for old version of OS X. Mavericks is available in the App Store, why not older OSX versions?
Here's the link. Don't believe what they tell you in your order confirmation on dates.
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion
Good luck. -
App will not download to iPad when purchased from App Store - stuck with Cloud icon
Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help -
Mountain Lion still available from App store?
Hi. I purchased Mountain Lion from the App Store sometime last year, but for some reason that I can't remember, didn't install it. It might have been because I read somewhere that although it was a little quicker than Lion, it was also less secure.
Anyway, Mavericks was introduced and I downloaded that instead.
By some reckoning, my MacBook is a bit light on in memory (2GB) for Maverick to function at its best. Some time after installing Maverick, I tried to download Mountain Lion from the App Store but it wouldn't let me. Is there any way I can get the OS which, after all, I have paid for?
Thanks.I'm using Mavericks. There are some things I like about Mavericks, but there has been a distinct performance drop since installing it on both my iMac and laptop. I don't like the new Pages and the latest Yosemite-compatible version of Pages seems to bring no improvements in word-processing matters and, if anything, looks even worse (I installed Yosemite just to see if the new Pages was worth having, since I use Pages a lot for my dissertation and other things).
So, I don't need Yosemite for the new Pages, and am going back at least to Mavericks but preferably to Mountain Lion. Lion was my favorite upgrade, but Mountain Lion, which I purchased but didn't download, I haven't tried.
It downloads onto my Macbook, but when I try to install it I get messages indicating the version is too new or simply that I can't install onto this computer. I'm sorry I can't remember the exact message. I will try to install it again by other means and let you all know how it goes.
Thanks all for your responses so far. -
Issue after purchasing from apps store for New IPad
When I purchased apps from apps store for New IPad, it keeps pops out the information with " cannot connect to the iTune store," but my wifi are going well on the safari for every browsing, skype ...etc., even browse the apps store, I tried to reset the iPad once. It went to normal just for a while, it is not working again now, anyone know what's going on on my IPad or any way to solve ? .. thx
I've encountered a similar issue after having restored my iPad from a backup saved on a MBA. All PDFs (+100) are gone. The customized headings of the categories are still available but no more PDF. I guess that those PDFs were saved on the MBA during the synchronization of my iPad via iTunes. Is there a way to restore them ?
IOS 7.0.3
OSX 10.7.5
iTunes 11.1.2 (31) -
Can't download Mountain Lion after purchase
I bought Mountain Lion and received two emails. I entered the code to access the pdf that contains a redemption code for the actual download. However, the App store won't accept this code. After and hour on the phone to Apple with no answers I seem to have paid for nothing! I'd appreciate some suggestions as I really need this browser update.
Are you carefully cutting & pasting the redemption code from the pdf to the Mac App Store? No extra space at the beginning or the end?
If this is truly an invalid code, have you called the Apple Store and spoken to them about your purchase? What did they say?
If you get no where with the Apple Store, then turn to Customer Relations. Call Apple Care 1-800-MY-APPLE. You may have to tell the automated system that you have a security issue to get past the credit card request, since this is not about hardware with a serial number. When the first tier agent answers the phone, calmly tell them you have an issue that you wish to escalate immediately to Customer Relations. CR agents are authorized to do almost anything to make customers happy. -
HT2404 Downloading Mountain Lion after purchasing app
As soon as I purchased the mountain lion app it says "download" next to the icon under recent purchases in the app store but as soon as I click on it says "download" again and nothing more happens. Has this happened to anyone else? Any troubleshooting advice before I need to take it in to the store?
Thank you, I waited 3 hours then noticed the icon on my dock. I appreciate it!
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Backup Lion after buying from App Store
I've bought and installed Lion from the App Store. I don't know where Lion downloaded to on my hard drive. What file name do I look for so I can back it up to a usb drive or CD? I'm assuming I can do that in case something happens and I need to reinstall Lion.
Thanks.Peter...
Read here > How to create an OS X Lion installation disc | MacFixIt - CNET Reviews -
when trying to download Mountain Lion after click on buy I get this message: The product distribution file could not be verified. It may be damaged or was not signed.
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Always search the forum before posting. This is asked at least three times just below your post.
https://discussions.apple.com/thread/3604789?tstart=0
https://discussions.apple.com/thread/4153268?tstart=0 -
HT4854 Unable to download Mountain Lion because it takes too long....
So far am unable to download Mountain Lion because it's taking so long that my computer goes to sleep then it stops downloading and I have to start all over. Says it takes 9 hours to download. This makes it almost impossible to get the product downloaded. I'm very frustrated and would like to either be able to get it done or get my money back.
Any suggestions? Thanks.You need to go to Energy Preferences and set computer to
never sleep until you finish your download. Then you can
re-enable it.
BTW, since it takes that much time to download, when the
download completes and the install dialog comes up, cancel
the install and save the installer app to a safe place (USP memory
stick, external drive, etc.) so you don't need to download again
in the future.
After you have save it, then you can run the installer by just
double clicking the app in Applications. -
I am unable to download music that I purchased from itunes. I can download recent purchases, but not ones that I made last year or earlier.
Cdadd,
If by any chance you have made purchases with more than one account, you must check for past purchases separately for each account. -
I have just downloaded Mountain Lion but my iPhoto app cannot be launched as it says the original app cant be found. It takes me to where is says its located but its not there. What to do?
Reinstall it?
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List. -
You are not authorized to purchase from app store
I downloaded Virtual City Playground from Mac app store. During playing this game, I want to buy Invest Points，but there always appears "you are not authorized to purchase from app store"
Does someone can help me?Hi..
According to the support page for that app...
I am playing Virtual City Playground on my Mac and I want to buy invest points. When I try to make an in-app purchase, I get a message saying “You are not authorized to purchase from the App Store”. I have checked my App Store account and it works properly. My internet connection is stable. Why I can’t make this purchase?
Please be informed that in-app purchases for Mac are available only starting from 10.7.0 (OS X Lion).
According to your profile, you are running v10.6.8 Snow Leopard.
http://www.g5e.com/support_mac#VCP
Always a good idea to check out all the support information on the app developer's website before downloading.
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