Unable to get phone line working - next appointmen...

Hi
I moved home a few day before Christmas and the phone and broadband were due to be activated on the 7th January which was fully understandable.
Nothing happened on that day so after calling the helpdesk I was told it should be done on the 9th.
On the 9th , for a while we had a dial tone but not able to make any calls as if it wasnt fully activated.
After waiting a further 24 hours I spent ages trying to get a straight answer from India without success. they kept saying there was an issue at the exchange but could not clarify the full issue. They were on hold themselves trying to get to BT openreach.
We have now lost the dial tone and all it says is 'check phone line'
I have chased them again since without any real outcome.
The helpdesk called me yesterday to say I need to re-book an exchange engineer and the first available date is over a month away!
After a lot of pushing they finally admitted that the delay has been caused by the need to get traffic lights installed to allow the engineer to get to the roadside junction box. I'm not entirely sure where this box is but I have found one within 500 yards of my home and there is certainly no need for lights as te van can be parked on the grass verge. I have a screen gra from Google earth to back this up.
I would really appeciate some help in getting to the bottom of this matter as I feel I am being fobbed off.
Regards
Mark

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