Unable to install Cisco Unity Express 8.5.1 on SRE-700

Hi.
I have a cisco 2951 router with SRE-700 module and i want to install CUE on it. My router IP configuration is as follows:
interface GigabitEthernet0/0
ip address 10.200.190.225 255.255.0.0
duplex auto
speed auto
interface SM1/0
ip unnumbered GigabitEthernet0/0
service-module fail-open
service-module ip address 10.200.190.226 255.255.0.0
service-module ip default-gateway 10.200.190.225
ip route 10.200.190.226 255.255.255.255 SM1/0
and i have the following files in my FTP directory. Languages needed English and Arabic
cue-installer.sme.8.5.1
cue-vm-ar_SA-langpack.sme.8.5.1.prt1
cue-vm-en_US-langpack.sme.8.5.1.prt1
cue-vm-full-k9.sme.8.5.1.prt1
cue-vm-installer-k9.sme.8.5.1.prt1
cue-vm-k9.sme.8.5.1.key
cue-vm-k9.sme.8.5.1.pkg
cue-vm-k9.sme.8.5.1.pkg.install.sre
cue-vm-k9.sme.8.5.1.pkg.install.sre.header
cue-vm-langpack.sme.8.5.1.pkg
i enter the following command
service-module sm 1/0 install url ftp://<ip>/cue-vm-k9.sme.8.5.1.pkg
installation starts. last message i got is "service module reset due to an error unable to install"
Can anybody help on this?
Regards

Here is the output while installing CUE
TSC-VM#service-module sm 1/0 install url
*Mar 23 07:26:33.501: %SM_INSTALL-6-INST_RBIP: SM1/0 recei$ule sm 1/0 install url ftp://192.168.231.77/cue-vm-k9.sme.8.5.1.pkg
Proceed with installation? [no]: yes
Loading cue-vm-k9.sme.8.5.1.pkg.install.sre !
[OK - 22313/4096 bytes]
Following languages are available for installation.
#       SKU    Language Code           Language Name
1       ITA         it_IT          CUE Voicemail Italian
2       ESP         es_ES          CUE Voicemail European Spanish
3       ENU         en_US          CUE Voicemail US English
4       FRA         fr_FR          CUE Voicemail European French
5       ESO         es_CO          CUE Voicemail Latin American Spanish
6       ESM         es_MX          CUE Voicemail Mexican Spanish
7       ARA         ar_SA          CUE Voicemail Arabic
8       NLD         nl_NL          CUE Voicemail Dutch
9       SVE         sv_SE          CUE Voicemail Swedish
10       NOR         no_NO          CUE Voicemail Norwegian
11       FRC         fr_CA          CUE Voicemail Canadian French
12       PTG         pt_PT          CUE Voicemail Portuguese
13       TUR         tr_TR          CUE Voicemail Turkish
14       HUN         hu_HU          CUE Voicemail Hungarian
15       ENG         en_GB          CUE Voicemail UK English
16       DEU         de_DE          CUE Voicemail German
17       DAN         da_DK          CUE Voicemail Danish
18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese
19       KOR         ko_KR          CUE Voicemail Korean
20       CHS         zh_CN          CUE Voicemail Mandarin Chinese
21       JPN         ja_JP          CUE Voicemail Japanese
22       RUS         ru_RU          CUE Voicemail Russian
23       HBR         iw_IL          CUE Voicemail Hebrew
You can install upto 5 language(s) on this platform.
Please select the language(s) you want to install by entering the language number(s)
Languages can be entered as comma separated or space separated list
Example: 1,3 would select 'Italian' and 'US English'
Enter languages:3, 7
Following languages will be installed on the system:
CUE Voicemail US English
CUE Voicemail Arabic
Do you want to continue with the selected options?(y/n):y
input string: lang=no=2,CUE Voicemail US English,CUE Voicemail Arabic
TSC-VM#
*Mar 23 07:27:03.105: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
*Mar 23 07:27:42.493: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
*Mar 23 07:27:42.497: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:27:49.197: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:00.877: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:05.921: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Mar 23 07:28:35.380: Delivery Ack could not be sent due to lack of buffers
*Mar 23 07:28:46.764: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:46.904: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Parsing package manifest files ....
*Mar 23 07:28:49.172: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
*Mar 23 07:28:50.012: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to Unable to install. Please try again.
TSC-VM#service-module sm 1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is trying to recover from error
Service Module heartbeat-reset is enabled
Service Module status is not available
No install/uninstall in progress
My FTP Log is as follows
#Software: Microsoft Internet Information Services 5.1
#Version: 1.0
#Date: 2011-03-23 07:25:44
#Fields: time c-ip cs-method cs-uri-stem sc-status
07:25:44 10.200.190.222 [1]USER anonymous 331
07:25:44 10.200.190.222 [1]PASS [email protected] 230
07:25:46 10.200.190.222 [1]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:25:46 10.200.190.222 [1]QUIT - 426
07:25:46 10.200.190.222 [2]USER anonymous 331
07:25:46 10.200.190.222 [2]PASS [email protected] 230
07:25:49 10.200.190.222 [2]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:25:49 10.200.190.222 [2]QUIT - 226
07:26:43 10.200.190.222 [3]USER anonymous 331
07:26:43 10.200.190.222 [3]PASS [email protected] 230
07:26:45 10.200.190.222 [3]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:45 10.200.190.222 [3]QUIT - 226
07:26:45 10.200.190.222 [4]USER anonymous 331
07:26:46 10.200.190.222 [4]PASS [email protected] 230
07:26:48 10.200.190.222 [4]sent /cue-vm-k9.sme.8.5.1.key 226
07:26:48 10.200.190.222 [4]QUIT - 226
07:26:50 10.200.190.222 [5]USER anonymous 331
07:26:50 10.200.190.222 [5]PASS [email protected] 230
07:26:52 10.200.190.222 [5]sent /cue-installer.sme.8.5.1 426
07:26:52 10.200.190.222 [5]QUIT - 426
07:26:52 10.200.190.222 [6]USER anonymous 331
07:26:52 10.200.190.222 [6]PASS [email protected] 230
07:27:00 10.200.190.222 [6]sent /cue-installer.sme.8.5.1 226
07:27:00 10.200.190.222 [6]QUIT - 226
07:27:02 10.200.190.222 [7]USER anonymous 331
07:27:02 10.200.190.222 [7]PASS [email protected] 230
07:27:04 10.200.190.222 [7]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:04 10.200.190.222 [7]QUIT - 226
07:27:04 10.200.190.222 [8]USER anonymous 331
07:27:04 10.200.190.222 [8]PASS [email protected] 230
07:27:06 10.200.190.222 [8]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre.header 226
07:27:06 10.200.190.222 [8]QUIT - 226
07:27:06 10.200.190.222 [9]USER anonymous 331
07:27:07 10.200.190.222 [9]PASS [email protected] 230
07:27:09 10.200.190.222 [9]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 426
07:27:09 10.200.190.222 [9]QUIT - 426
07:27:09 10.200.190.222 [10]USER anonymous 331
07:27:10 10.200.190.222 [10]PASS [email protected] 230
07:27:11 10.200.190.222 [10]sent /cue-vm-k9.sme.8.5.1.pkg.install.sre 226
07:27:11 10.200.190.222 [10]QUIT - 226
07:27:47 10.200.190.223 [11]USER anonymous 331
07:27:47 10.200.190.223 [11]PASS [email protected] 230
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]sent /cue-vm-k9.sme.8.5.1.pkg 226
07:27:47 10.200.190.223 [11]QUIT - 226
07:27:48 10.200.190.223 [12]USER anonymous 331
07:27:48 10.200.190.223 [12]PASS [email protected] 230
07:27:48 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]sent /cue-vm-langpack.sme.8.5.1.pkg 226
07:27:49 10.200.190.223 [12]QUIT - 226
Please assist

Similar Messages

Unable to create a notification for a group (Cisco Unity Express 3.2)

There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
I am trying to create notifications for a group named AAA in CUE.
I do following (GUI):
1. Go to Configure -> Groups
2. Click on the group name AAA.
3. In Group Profile window 'Enable notification for this user/group' option is enabled.
4. Go to Mailbox tab. There is an associated mailbox with ticks against Enabled and Fax Enabled.
5. Go to Notification tab and see the warning:
No Notification Devices found for User/Group
Also, there are another several groups on this system and I am able to turn notification on for them. These groups have the same owners and members that AAA has. Moreover, if I create a new group and set it up absolutely the same as AAA, I can turn notifications on for it.
The problem in this way is that we have our custom greetings and after I created a new group, for example BBB, with the same settings (as AAA, inluding Primary Extansion and Primary E.164 Number) and remove these numbers from AAA, then it works and users would receive notification about new voice messages. BUT, when I call BBB I listen to standart Cisco greeting promts.
I don't undestand why it happens, because all these greetings are determined in Voicemail -> Auto Attendant section and I did not any changes here at all.
How can I fix this 'notification' problem?
Thanks.

Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
Then create your workspace.
Edited by: [email protected] on 10/03/2009 11:59

Cisco Unity Express and Default L-FL-CUE-PORT-2= Amounts

OK, curiosity question:
The various SM-SRE modules, when installed with Cisco Unity Express, are supposed to have a default number of ports available. For example, the ISM-SRE-300-K9 module is supposed to have two ports on it by default when installed with Cisco Unity Express.
When we order these modules from Cisco, they come pre-installed with CUE and the correct number of ports (default + purchased ports). However, when we order from distribution, i.e. Tech Data, Ingram et. al., the modules come in blank whereupon we have to install CUE (no concerns here, it's easy-peasy), and then go through the hassle of contacting licensing to activate the two default ports. Every time I call in to do this I have a different experience.
Does anyone know of a better, quicker, simpler way to activate these default ports? No offense to licensing, but I could save a lot of time and brain cells if there was a way for me to activate them on my own.
Thanks in advance for any assistance,
Kevin

When you order from Disti, do they give you a PAK code? If yes, you should be able to activate it online:
https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
Please remember to rate helpful responses and identify helpful or correct answers.

ISM-SRE-300-K9= bare bones loading Cisco Unity Express

Hello,
I am wondering if anyone knows whether or not I can load Cisco Unity Express on to a Bare Bones ISM-SRE-300-K9=. Does one need to buy it pre-configured from Factory, or does the Non Rehostable 2-Port License automatically install with the download from cisco.com
These are the conditions of the scenario:
1) ISM-SRE-300-K9= is bare bones from distribution
2) The unit has a Service Contract (SAU) purchased and attached
3) I will be installing the 5-Pack Mailbox License
4) I will be installing CUE 8.6 on to the unit from cisco.com download
Thanks,
Jordan

Hi Swati,
Even if there are other posts, you may check this link:
http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/ism-sm-sre.html
Also CUE is not supprted on the Embedded Service Module, so you have to install de CUE module on ISM 0/0 or 0/1
-HTH-
Jorge...
Sent from Cisco Technical Support Android App

Cisco Unity Express (NME-CUE) Compatibility for CUCM 9.1.2

I unable to find latest Compatibility matrix for Cisco Unity Express (NME-CUE) module for integrating with CUCM 9.1.2
The URL: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html is updated with CUCM 9.0 only.
Request to share Compatibility matrix or suggest Hardware and software for my below requirement.
I am running NME-CUE 7.0.6 on 2951 ISR2 with IOS version 15.2(4)M5 and integrated with CUCM 7.1.5 using SCCP.
I am upgrading my CUCM to 9.1.2 and need suggestion on upgrading the CUE.
Also need details on Licensing for approx 100 Mailbox and 25 Voice Ports (No need of IVR Ports).
Thanks,
Chandan

Hi Chandan,
CUE 8.6.6 and later are compatible with CUCM 9.1.x;
Support for Cisco Unified Communications Manager 9.1
Cisco Unity Express 8.6.6 provides support for Cisco Unified Communications Manager 9.1.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#pgfId-411381
Because you are moving from a pre-7.1 CUE version you will need to follow the CSL License migration process;
NoteWhen you upgrade to Cisco Unity Express Release 8.6.x from any release prior to Cisco Unity Express Release 7.1, you must replace your pre-CSL licenses with CSL licenses. You must migrate your licenses for the mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Activation for Cisco Unity Express 7.1 and Later Versions
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book.html
Cheers!
Rob

SCCP is not supported on Cisco unity express?

Hey,
I was reading some integration (with CME or CUCM) articles on interweb and somehow I got this impression that SCCP is not supported or working well on CUE... MWI will be using SIP if CUE and CME are integrated, what about CUCM?
I checked SCCP Compatibility matrix and there is no information of CUE...
So I am here asking this questions: SCCP is not supported on unity express?
Thanks,
Shuai

Jaime (+5)
CallManager for Cisco Unity Express Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
HTH
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Express 8 settings for VM to Email O365

At my current location we are using Cisco Unity and I have it configured correctly with Office 365 to allow users VM to be sent to their email. At a new office being set up, they opted to use Cisco Unity Express. Now CUE does not have the same settings to connect directly to the hosted exchagne server that CU does. CUE is wanting SMTP connection info. We have CUE working fine with a GMail account for testing, but when we try to use the settings given my MS for SMTP we get an error that we cannot connect to the SMTP server?
Server: *.outlook.com
SSL, port 587
User: same user account we use for CU [email protected] and same passoword.
I have been reading that CUE is compatible with O365 and the above should be correct. Am I missing something?

In order to support TTLS/SSL you need CUE 8.6:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/syscmp.html#wp1014185
Also, there is a limitation on what hosted Email Servers, CUE can use:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html#wp364157
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Express 8.x - sending voicemail to email address (CME+CUE)

Hi Team,
I know might this is very common question for you all.
Can Cisco Unity Express send voicemail to an email address? If yes, any additional software license required for the same?
Could you plesae provide me the steps how to implement.
Thanks,
Nirmal

Nirmal,
There is no extra license needed to support the email notification feature. There are two method available in CUE, IMAP or standard email notification.
With IMAP, the if the user deletes the email in their inbox, it will get deleted in their voicemail box. With standard email notification, no action taken by the user in with email will translate to their voicemail.
Below are the links to the admin guide mentioned by Paolo.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/6MsgNotf.html
-Felipe

Cisco Unity Express - No Audio on Every 4th Message

Hi everyone! New to the site and pretty new to Cisco phone systems. I am supporting a Cisco Unity Express Ver. 3.1 system that has an odd problem and I cannot find the same problem anywhere so thought I would ask here. On every 4th call when you leave a message there is no audio. There is just dead air and the duration of silence is as long as you talked in the message. This happens with all calls internal and external. We have 12 ports and it is not port specific. For example port 602 is fine 3 out of 4 calls, but port 610 may be bad 2 out of 4 calls. The only pattern is every 4th call the message left is dead air when playing back from the phone and the email attachment. Any chance there is some magical checkbox out there that I need to check!?

Update CUE software and check again.

Migrating from Cisco Unity Express to Cisco Unity Connection

Hello,
We are going to migrate from Cisco Unity Express 8.6.6 to Cisco Unity Connection 9.1.2. Therefore, we need to migrate all mailboxes without data lost.
So, the questions are next: is it possible? Which tools we should use and what steps we need to pass?
Thanks,

Based on my experience of keeping the data (i.e. voicemails for users) it is really not worth it.
Because all these voicemails will add up the Mailbox Space and user will get unnecessary "mailbox full" warnings even though they may be deleted (it takes around 2 weeks to get rid of the deleted voicemails)
Hence, my recommendation would be to do a stare and compare for the most part and build all the Call Handlers etc, this will give you even better chance to get rid of all the unwanted stuff.
HTH

Queries about Cisco Unity Express

Hi
I have a CME & CUE 8.x . site is recently installed . i noticed that users in Unity Express have not showing with the phone (Mac address )
> is it OK to not add the Mac address ... will VM work for the users .
> I also tried to add the phone but it says " I Thinki it is not properly communicating with the CME .
No unassociated phones found on the call agent.
Please suggest ..
KS

Have you already reviewed the CME and CUE configuration guide available on CCO??
Pretty easy to find.
CUE does not require MACs, that's CME.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Can't log in to Cisco Unity Express 8.6.6

Hi Guys,
I need your expertise on this. We can't login to CUE it says "System is not initialized, only administrators are allowed" we have just installed it today and doesnt know what the issue is. We already tried cisco/cisco but it doest work.
Any suggestions?
I have attached the config for your review. I just omitted some inputs for confidentiality purposes.
Regards,
MBS

Hi Juan,
Seem like user which your trying to login is not part admin group. Refer below link
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-express/110984-cme-gui-error-00.html#login
On CLI on CUE execute "show group detail groupname Administrators" command output will shows members of the Administrators group
Refer below link has procedure to reset CUE password
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/64234-cue-gui-pw.html
HTH
Regards,
Mohammed Noor

Cisco Unity Express requirement (license,package files,application)

Hi everyone,
I am about to install CUE on my c2911 router and I am confused with the license needed. Currently I have these license:
1.     SL-29-UC-K9           : Unified Communication License
2.     FL-CUE-MBX-5        : Unity Express License - 5 Mailbox -CUCM and CUCME
3.     FL-CUE-PORT-2      : Unity Express License - Non Re-hostable-2 Port
4.     VWIC2-1MFT-T1/E1 : 1-Port 2nd Gen Multiflex Trunk Voice/Wan Int. Card - T1/E1
Is there any license/package files/application that I need in order to get this service running?
Regards.

This should help:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html
Chris

Cannot Install Cisco Connect Express App On My Android Phone

I have a Nexus S running Ice Cream Sandwich (4.0.3), and whenever I go to the Android Marketplace to install the Cisco Connect Express App on my phone I get this error message: "This app is incompatible with your Samsung Nexus S. This item cannot be installed in your device's country." I live in Canada, and I have an E3000 router that I bought in Canada, so I do not understand why I am unable to install this app.

Well, you can try to update the Android 4.0.3 Ice Cream Sandwich which may help you. Here is the link give to upgrade: http://www.zdnet.com/blog/hardware/install-android-403-ice-cream-sandwich-on-your-nexus-s-now/17340
Else you can try to install the Cisco Connect Express in any order Android smart phone and check whether it is getting installed or not.

Cisco Unity Express 8.6.6 Voice Mail not deleting when e-mail with attachment deleted

I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
How can I resolve this issue?

Found another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

Unable to install Cisco Unity Express 8.5.1 on SRE-700

Similar Messages

Maybe you are looking for