Unable to install the latest update, can't get past 'connecting to server'. Have let it run as long as 10 mins. but still says 'connecting to server'; any ideas?

Unable to install latest update.
Can't get past 'connecting to server'
Have let it run for at least 10 mins. but still shows 'connecting to server
Any ideas?
Thanks
John

Please do the following.<br><br>
#Use Internet Explorer to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0.1]<br><br>
#When you see the prompt, choose "'''Save'''" and save it to your desktop.<br><br>
#Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').<br><br>
#Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox<br><br>
#Finally run the installation file you downloaded to the desktop earlier.<br>
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.<br><br>
After you complete the installation, go to the [http://www.mozilla.com/en-US/plugincheck/ Plugins Check] page and update those where necessary.

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