Unable to install Thinkpad Hotkey Version 1.31.0610
Dear Forum,
Can somebody please advise how to fix this install problem?
- I ran ThinkVantage System Update (v. 3.14.0029) on my Thinkpad T43 (Windows XP Pro SP3)
- I selected and installed all critical and recommended updates
- Reboot went fine without any noticeable problems
Then I ran ThinkVantage System Update again
- A new critical update 'ThinkPad Hotkey Features Setup' (v. 1.31.0610) appeared
- Selected download and install
- The system reaches 'overall progress 91%' then a box appears saying
' Please uninstall the current package first before installing a previous version'
'FN Onscreen Display Version: 3.40.01 Installed Version: 6.10.01'
'ThinkPad FullScreen Magnifier Version: 1.17 Installed Version: 2.15'
'ThinkPad Web navigation keys agent Version 1.11 Installed Version: <--'
I am not sure what the '<--' is for the final item, but that is what shows on the screen.
If I click cancel for the above box, the system shows '1 Package was successfully downloaded and installed'. Moreover, 'view installation history' shows 'Thinkpad Hotkey Features Setup - Version 1.31.610 Status: Installed'.
Thank you in advance for your help.
Best regards,
Harryredknapp
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
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0012 00000012
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0006 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
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0009 00000018
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=O====== M/15.0.0.223 2014-11-13+23-17-31.654 ========
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0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_15_0_0_223_ActiveX.exe/ 2
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0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll
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FlashUtil64_15_0_0_223_ActiveX.exe/ 2
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0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
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0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{505F41ED-7F3E-4E72-ABE3-BA327D929225}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
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0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_223.ocx 8002801C
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=X====== M/15.0.0.223 2014-12-14+18-58-56.996 ========
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=X====== M/15.0.0.246 2014-12-17+01-17-39.050 ========
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FlashUtil64_15_0_0_246_ActiveX.exe/ 2
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0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
=X====== M/15.0.0.246 2014-12-17+02-17-54.464 ========
=O====== M/15.0.0.246 2014-12-17+03-17-30.609 ========
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FlashUtil64_15_0_0_246_ActiveX.exe/ 2
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0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
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=X====== M/15.0.0.246 2014-12-17+03-17-36.038 ========
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FlashUtil64_15_0_0_246_ActiveX.exe/ 2
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0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
=X====== M/15.0.0.246 2014-12-18+00-17-59.550 ========
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FlashUtil64_15_0_0_246_ActiveX.exe/ 2
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0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
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0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_15_0_0_246_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
=X====== M/15.0.0.246 2014-12-18+02-17-35.138 ========
=O====== M/15.0.0.246 2014-12-18+03-17-29.958 ========
0000 00000010 "C:\Windows\TEMP\{41E72884-C673-494F-B9E8-51C430DF20CE}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_15_0_0_246_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_246_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_15_0_0_246.ocx 8002801C
=X====== M/15.0.0.246 2014-12-18+03-17-33.277 ========
=O====== M/15.0.0.223 2015-01-06+03-41-27.472 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{1D4FFA14-30E6-4929-A74F-D5840AA4BFDF}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 00001036 Software\Opera Software/Last CommandLine 2
0004 00001036 Software\Opera Software/Last CommandLine 2
0005 00001036 Software\Opera Software/Plugin Path 2
0006 00001036 Software\Opera Software/Plugin Path 2
0007 00000014
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_Plugin.exe
0009 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/15.0.0.223 2015-01-06+03-41-30.537 ========
=O====== M/15.0.0.223 2015-01-08+01-13-43.062 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{678EB505-7FC6-488C-B10B-BC3DDBD80601}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0003 00001036 Software\Opera Software/Last CommandLine 2
0004 00001036 Software\Opera Software/Last CommandLine 2
0005 00001036 Software\Opera Software/Plugin Path 2
0006 00001036 Software\Opera Software/Plugin Path 2
0007 00000014
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_Plugin.exe
0009 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/15.0.0.223 2015-01-08+01-13-45.898 ========
=O====== M/17.0.0.134 2015-03-14+21-15-22.634 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{E9904605-ABDD-4B87-8BE2-1950BD30B081}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/17.0 2
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0004 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_15_0_0_246_ActiveX.exe/ 2
0005 00000013
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0011 00000018
0012 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+21-15-28.755 ========
=O====== M/17.0.0.134 2015-03-14+21-20-43.623 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{0F7BE52D-20EE-407A-8C0E-E8E7F72C727F}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_17_0_0_134_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+21-20-48.351 ========
=O====== M/17.0.0.134 2015-03-14+21-30-33.988 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{E5EA0510-AEF8-491C-AC60-1889FB8235C6}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_17_0_0_134_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+21-30-40.600 ========
=O====== M/15.0.0.223 2015-03-14+21-57-39.630 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{3762E2D8-100E-49E8-B1C1-57BF7D6EAC32}\InstallFlash Player.exe" -uninstall plugin
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 00001021
0007 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0008 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0011 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0012 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0013 00001036 Software\Opera Software/Last CommandLine 2
0014 00001036 Software\Opera Software/Last CommandLine 2
0015 00001036 Software\Opera Software/Plugin Path 2
0016 00001036 Software\Opera Software/Plugin Path 2
=X====== M/15.0.0.223 2015-03-14+21-57-41.130 ========
=O====== M/17.0.0.134 2015-03-14+21-58-52.630 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{B549283D-DEC6-44D5-8AD7-4FB029D6D004}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_17_0_0_134_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+21-58-57.070 ========
=O====== M/17.0.0.134 2015-03-14+22-05-32.531 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{02CEED8A-131E-4B1D-B690-B997548BBFB8}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_17_0_0_134_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+22-05-35.801 ========
=O====== M/17.0.0.134 2015-03-14+22-10-34.061 ========
0000 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe" -refreshIEElevationPolicies
=X====== M/17.0.0.134 2015-03-14+22-10-34.071 ========
=O====== M/17.0.0.134 2015-03-14+22-10-30.801 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{20B57F44-C1DA-409A-8641-FD1006BE1447}\InstallFlash Player.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_17_0_0_134_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+22-10-35.111 ========
=O====== M/17.0.0.134 2015-03-14+22-20-51.238 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{996C5E9B-D471-4B73-89FA-47B170F18820}\InstallFlash Player.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_17_0_0_134_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+22-20-56.708 ========
=O====== M/17.0.0.134 2015-03-14+22-34-41.894 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{89F77F75-A6CE-45BB-AAB3-9DFBBEE54D59}\InstallFlash Player.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0003 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashUtil64_17_0_0_134_ActiveX.exe/ 2
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
0010 00000018
0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_17_0_0_134.ocx 8002801C
=X====== M/17.0.0.134 2015-03-14+22-34-46.366 ========
=O====== M/15.0.0.223 2015-03-14+22-36-52.021 ========
0000 00000010 "C:\Users\ALAN'S~1\AppData\Local\Temp\{08D8FF6C-A9BD-4FBB-9AB6-AE01996BA1D2}\InstallFlash Player.exe" -force -uninstall
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0006 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
0007 00001021
0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0010 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0011 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0012 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0013 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0014 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashPlayerApp.exe/ 2
0015 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0016 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0017 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0018 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0019 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0020 00001018
0021 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0022 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0023 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0024 00001019
0025 00001020
0026 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0027 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
0028 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0029 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0030 00001037 Software\Macromedia\FlashPlayerPluginReleaseType/ 2
0031 00001021
0032 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0033 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0034 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0035 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0036 00001048
0037 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0038 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0039 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0040 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0041 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashPlayerApp.exe/ 2
0042 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0043 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0044 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0045 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0046 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0047 00001018
0048 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2
0049 00001019
0050 00001020
0051 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0052 00001037 Software\Macromedia\FlashPlayerPepper/ 2
0053 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
0054 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0055 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2
0056 00001021
0057 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0058 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0059 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0060 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0061 00001048
0062 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0063 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0064 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0065 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
0066 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
FlashPlayerApp.exe/ 2
0067 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2
0068 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0069 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0070 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2
00 -
I am unable to install the latest version of iTunes on window xp?
I am unable to install the latest version of iTunes on window xp. I get "The application has failede to start because MSVCR80.dll was not found. Re-installing the application may fix this problem".
This may be all we know, but the new discussions keep coming in, so I repaet my post of this evening:
With all the discussion about problems with iTunes 11 for Windows, there is also now the problem of downloading the 11 install file at all. On 2 diff computers today, I have tried to download installer and it gets to "save file" then when clicked simply disappears. Nice magic trick, but not helpful to a long-time (and mostly happy til now) user of iTunes on Windows. If there are such serious problems with the installation and function of this "new" version, what the hex is Apple doing? A new corrected release? When? why all this mess wirth a program that has always worked? How about some answers Apple? -
I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
Unable to install the trial version after the download is completed and Safari cannot open when I click to download again
aviatornilesh,
You may try to restart the Creative Cloud application by quitting and relaunching it.
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
Unable to install the IOS version 4.3 on iPod Touch and iPhone 4 you know why?
Unable to install the IOS version 4.3 on iPod Touch and iPhone 4 you know why?
Wifi or USB update? Have you tried the other?
Have you tried reseting the iPod? Notihng is lost?
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
Copy error when install Thinkpad HotKey features integration package under windows 7 U system
Hey all,
i upgraded operation system on my T61 to windows 7. All drivers work fine except Thinkpad HotKey features integration package. i used update manager 4. it suggested me to install this package but when i run it it keep pop out windows and say that file can not be copy to a folder ...
How can i solve this issue ? any clues ?
Thanks,
EricHi and welcome to the forum!
Try installing it manually:- http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-74261
Hope this helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a Kudos!
Was your question answered today? Mark it as an Accepted Solution!
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Unable to install iTunes latest version.
While installing iTunes (latest Version) following message is appearing & then I am unable install itunes.
Unknown\Components\03EA91DAF1821523AAA0556E73E73D5F\2D6317878F0F5264AAF3277D97A5 8C24
WHAT IS THE SOLUTION FOR ABOVE PROBLEM..??
I tried all the things except formatting my PC.
RajeevSee the further information area of Troubleshooting issues with iTunes for Windows updates.
tt2 -
Unable to install the latest version (11.1.4.62) of Itunes.
I am trying to install the latest version of Itunes on a windows platform running Windows XP Pro Service Pack 3. I have all the latest windows update for my service pack and my computer is normally very stable. I practice safe surfing. I am running Webroot Secrue Anywhere.
So when the Itunes installation gets to a certain point I get a pop up error message box that says Apple Mobile Services have not been started, yet, when I check that service in windows it is indeed started. When I click IGNORE to ignore the message it comes back to tell me that it can't find MSVCR80.DLL, however, that DLL exists on my system in mutliple locations, and more importantly in the Windwos CAB files.
Has anybody else experienced this problem?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Everytime I try to install the new version of iTunes, the installation doesnt complete and says that the old version cannot be removed from my PC, does anyone know of a way around this? I've tried manually uninstalling but I keep gettingo a message saying that I dont have access to the file?
Thanks(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
When I open Muse it comes up with a 'new version is available' and when I click on 'install now' it takes me to the adobe muse website where I click on the 'Download' button. It will then come up with 'Muse is downloading now'. It will then take me back to the Muse app again with the same 'install now' message. The new version has not installed, could some one please let me know the reason why it isn't installing.
Hi Jeff I have uninstalled Muse from my applications and have tried to download the new version but it displays a message 'file not found'. I have included a screenshot.
-
Unable to install 32 bit version of Office 2013
We had several computers deployed with the 64 bit version of Office 2013. Due to some unforeseen compatibility issues, we needed to remove the 64 bit version and then install the 32 bit version. While we have been able to remove the 64 bit version,
we are not able to install the 32 bit version. After we click setup.exe, We simply see the Office 2013 splash page that mentions "Please wait while setup prepares the necessary files" and then it disappears. Nothing in the event log either.
Any idea what is going on and how to resolve this?Hi,
Do you mind telling us which category of Event viewer have you checked?
Most of the setup error log may be stored in Setup category, and some in Application category.
If there are some error logs, please upload, they'll help us to troubleshoot this issue.
Then, this issue also may be due to the remain of Office 2013 64bit. I recommend we remove it manually and clean the registry key:
==========
Method 1
Open C:\Program Files\Microsoft Office 15\root\integration\
Delete all C2RManifest*.xml files in that folder.
Open an elevated command prompt. Tap on Windows, enter cmd, right-click on the result and select run as administrator from the menu.
Type cd "C:\Program files\Microsoft Office 15\root\integration".
Type integrator.exe /U.
To remove the Office 2013 preview scheduled tasks run the following commands.
Type schtasks.exe /delete /tn "FF_INTEGRATEDstreamSchedule"
Type schtasks.exe /delete /tn "FF_INTEGRATEDUPDATEDETECTION"
Type schtasks.exe /delete /tn "FF_INTEGRATEDOffice 15 Subscription Heartbeat"
Keep the command prompt open.
Open the Task Manager with Ctrl-Shift-Esc.
Click on the Process tab and kill the following processes: integratedoffice.exe,
appvshnotify.exe, firstrun.exe and setup*.exe.
Type sc delete OfficeSvc at the command prompt.
Open Windows Explorer and delete the Microsoft Office 15 folder
Open %ProgramData%\Microsoft and delete the ClickToRun folder
Open %ProgramData%\Microsoft\office and delete the
FFPackageLocker file
Press Windows, type regedit and hit enter to open the Registry editor
Delete the following Registry keys.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft Office 15 - ProfessionalRetail - en-us
Note that the name of the last Registry key depends on the installed version of Office.
Delete Office 2013 start menu shortcuts
Open %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs and delete the Office 2013 folder
Go to the command prompt and run one of the following commands:
If you are running an x86 version of Office 2013 and an x64 operating system run the following command:
MsiExec.exe /X{50150000-008F-0000-1000-0000000FF1CE}
If you are running an x86 version of Office 2013 and an x86 operating system run the following command:
MsiExec.exe /X{50150000-007E-0000-0000-0000000FF1CE}
If you are running an x64 version of Office 2013 and and x64 operating system run the following command:
MsiExec.exe /X{50150000-008C-0000-1000-0000000FF1CE}
Run the following command afterwards: MsiExec.exe /X{00150000-008C-0000-0000-0000000FF1CE}
Method 2
Open the %windir%\Installer folder. Make sure you can view Hidden files and folders on your system
Select View, then Choose Details
Select Subject, type 340 in the width of the column and click ok. This may take several minutes before subjects appear.
Select View > Sort by > Subject
Locate all .msi files that have Microsoft Office 2013 product names and uninstall them.
Use Windows-R to open a run box
Enter services.msc and hit the enter key
Locate Office Source Engine and right-click the service and select
Stop from the context menu.
Open the %CommonProgramFiles%\Microsoft Shared folder or
%CommonProgramFiles(x86)%\Microsoft Shared on a 64-bit operating system
Delete the folders Office15 and Source Engine from the folder list.
Open the %ProgramFiles%\Microsoft Office folder or %ProgramFiles(x86)%\Microsoft Office on 64-bit systems
Delete the Office15 folder.
Open the MSOCache folder on the root of the hard drive
Open the All Users folder and delete every folder that contains 0FF1CE} in the name
Open the folder %appdata%\microsoft\templates
Delete the following files Normal.dotm and Welcome to Word.dotx
Open the folder %appdata%\microsoft\document building blocks
Delete the building blocks.dotx file
Press Windows-r, type regedit and hit enter
Open the following Registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
Delete the following Registry keys if you are running a 32-bit version of Windows.
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office15*
Delete the following Registry keys if you are running a 64-bit version of Windows
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Asemblies\*Office15*
On a 32-bit version of Windows, open the following Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
On a 64-bit version of Windows, open the following Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Select File > Export, type UninstallKey01 and select Save.
Under the uninstall key determine the subkey that has the following values:
Name: UninstallString
Data: file_name path\Office Setup Controller\Setup.exe path
Delete the keys that match the data and repeat the process until all keys have been processed.
====
On the other hand, the installation source also may be a factor, please try to change one and test.
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products?legRedir=true&CorrelationId=9398947d-5b49-4e53-a203-0ef5ff858293
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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