Unable to license my trial subscription (Creative Cloud Lightroom 5.4 and Photoshop) Mac OSX mavericks

I am unable to license my trial subscription to CC because when prompted to enter a serial number, neither my Photoshop CS5 nor Lightroom 4 serial numbers are accepted.
I have checked my member login and account info and they are correct. What do I need to do to activate and license my C subscription.
System: Mac OSX Mavericks, MacPro tower 3.1

Paulreif if you are being prompted to enter a serial number it is typically due to your computer being unable to contact our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to restore this connection.

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Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

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The program is identical, but licensing is completely different. And you cannot license the creative cloud installation with a serial number. The link I have given you it is for the trial version. When you start the program and the trial screen appears choose the option that indicates that you have a serial number. That will guide you through the process of entering your serial number.

I am trying to locate my serial numbers for the two creative cloud products? Illustrator and Photoshop.

We subscribed to Adobe Creative Cloud last October, purchasing a single copy of Illustrator and Photoshop.
The Web developer we had subsequently left the company, and I removed and re-assigned the products to our new Web developer in the Adobe Creative Cloud admin console and sent the 'welcome' emails to him.
He said the mails weren't sent, so I re-removed and re-added him in the console but although it states the welcome email has been sent, the user is still marked as pending?
James has fried to use the products, both of which show up as trial versions, asking for the serial numbers to be entered to unlock the full products & I don't have any record of them, nor can I find them under the CC profile?
I purchased the software through Softcat and received confirmation emails from Adobe that the products were activated and ready to download.
What have I done wrong?
All help welcomed!
Regards,
Martin.

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

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https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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Thanks for your feedback, I managed to workout the problem.
I went to info on my 'Adobe' folder within the 'Applications' folder on my
harddrive and found that my 'Sharing and permissions' on the 'admin'
option was read only.
I unlocked the Adobe folder and changed my admin privileges to read and
write.
Laura Sassin
Senior Creative Artworker
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<Removed by Moderator>

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Unable to license my trial subscription (Creative Cloud Lightroom 5.4 and Photoshop) Mac OSX mavericks

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