"Unable to Move Message" error in trying to delete emails

I have an Outlook email account pushed to my iPhone 3GS. Some messages that I've received and then deleted via Outlook on my laptop remain on the iPhone and when I try to manually delete them on the iPhone, I get the "Unable to Move Message: The message could not be moved to the mailbox Trash" error.
Elsewhere, I've seen people advise to "got to settings > mail > click on e-mail account > advanced > deleted mailbox > then touch the “Trash” box." Unfortunately for me, there is no "advanced" button/tab/etc once I click on my email account.
Does anyone know how to fix this problem, short of completely deleting the email account and then re-installing it? A friend does this (delete/reinstall) for a fix, but says he keeps experiencing the problem after the reinstall.
Thanks for any help!

Unless the email account is an Exchange account being accessed via ActiveSync with the iPhone, a MobileMe account, or a Yahoo account that was created using the Yahoo account preset with the iPhone's Mail application, the account is not being accessed via Push.
It sounds like this account is a POP account. None of the mailboxes with a POP account are kept synchronized with the server with the email client used to access the account as with an IMAP account.
I'm not aware of any other way to fix this problem besides deleting and re-installing the account.

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Get error when trying to delete email

Can't delete email? Get "unable to move message - the message could not be moved to the mailbox trash" error when I do. How can I resolve? Thanks! sidavis

Here is an article from the apple support website that might help out.
http://support.apple.com/kb/TS2475

How do I fix "unable to move messages" error

I cannot delete messages from my gmail accounts on my iphone. I've gone into settings and found the advanced button for my email accounts. I've changed the mailbox behaviors for my deleted mailbox to send things to the trash, however, it still isn't working. I've even deleted my email accounts and then added them again. Still no luck! Any suggestions on how to fix this problem?

Hi there Danbase,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
-Griff W.

No such message error when trying to receive email.

I am having a problem receiving email on my home computer, and this problem is something which has just suddenly appeared. I am running Windows 7, Time Warner Cable is my provider and when I hit 'Get Messages', I get the following error message:
"The RETR command did not succeed. Error retrieving a message. Mail server pop-server.rochester.rr.com responded: no such message."
My wife has her own email account through the same provider and is having no problems retrieving her own mail. Thank you in advance.

Check your POP or IMAP settings. Your e-mail provider should supply you with the correct settings. or
Delete the affected account(s) and then re-add the account(s). or
Back-up your files; then Uninstall and Reinstall Thunderbird May be an incorrect path.

'Unable to move message' iOS7 mail app

Everytime i try to delete email(s) on the standard apple mail app on my iPhone 4s the process wont complete saying 'Unable to move message'. i have tried deleting and re adding the account, rebooting my phone syncing with iTunes and nothing seems to stop the message appearing. I know the error doesn't lie with the account as i can send emails from the outlook website and complete the processes on there. I don't know what else to do now...

Hi Peter,
since its now January 2010, I sure hope you have resolved this issue! I had the same problem after I had to restore my iphone G3. Anyway, played around a bit and was able to fix by changing the "deleted mailbox" behavior...to use the trash on the server vs on "my iphone"
here it is:
settings/mail,contacts/accounts (choose yours)/advanced/deleted mailbox/
then click the trash bin on the server.
this should also work for your sent mail behavior.
hope this helps!

IOS 4 Error: "Unable to Move Messages" when Deleting Multiple Messages

Using an iPhone 4 and IOS 4.x (all versions to date including 4.1) if I'm in the All Inboxes view and use Edit to select multiple messages from more than one Exchange account and then delete them I get the following error:
Unable to Move Messages
The messages could not be moved to the mailbox Trash.
Deleting multiple messages from a single Exchange account is fine, but when selecting messages from more than one account the message pops up as many times as messages I'm trying to delete. I currently have three Exchange accounts on both 2003 and 2007 servers. This issue persists across multiple iPhone 4s as well as after a complete restore and manual setup of the Exchange accounts from scratch.

Not sure if this will work for the first poster, but it might for you, Busta999.
I have my email set up as an IMAP account and was getting the same "unable to move..." message for individual deletions. I suspected the problem for me had to do something with the trash bin on the phone and the trash bin on the server not communicating properly. I tried this and it worked for me, although from other posts, I see it doesn't work for everyone:
1. Go to "Settings"
2. Select "Mail, Contacts, Calendars"
3. Select the mail account in question
4. Select "Account Info"
4. Select "Advanced"
5. Select "Deleted Mailbox"
6. Under "On My Server", Click the "Trash" folder (or whatever your trash folder is called on your server). This should put a check mark beside it.

Cannot delete e-mail. I have three e-mail accounts, two of which I can delete e-mails. Whenever trying to delete e-mails in the thirs account, I get the following message "Unable to move message. This message could not be moved to the mailbox Trash".

Cannot delete e-mails. I have three e-mail accounts. Two I have no problem with but I cannot delete e-mails from the third account. Whenever trying to delete, I get a amessage which states "Unable to move message. The message could not be moved to the mailbox Trash."

Back up all data. Rebuild the mailbox. Try again to delete the message.

TS3899 Purchased I phone 4S   3 1/2months ago Having problem from day one w/ HOTMAIL & MSN e-mail   ERROR messageS read: the connection to the server failed or unable to move message The messge could not be moved to the mailbox trash when attempting

sed   IPHONE 4 S   3 1/2 months ago .   From day one MSN & HOTMAIL e-mail has not worked properly. UNable to delete e-mails in MSN & HOTMAIL (ERROR MESSAGE reads UNABLE TO MOVE MESSAGE
UNable to download messages in MSN & HOTMAIL     My YAHOO & NYCAP e-mail accounts totally work. How do I correct my MSN & HOTMAIL accounts???

Oberus,
We're very sorry for the troubles you're having getting your messages to your customers. We're happy to help. We will escalate this to the proper group for review. Thanks for your patience as we investigate and escalate this issue. ~Ian
Ian_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Unable to move message, the message could not be moved to the mail box trash

I have an iPhone 4 with the error message 'unable to move message, the message could not be moved to the mailbox trash' with 4 emails, I managed to remove 2 of the messages by marking them as read however with the other 2 i tried this and it just crashed the Mail app any help would be appreciated.

Did you have Hotmail set-up with Android prior? I did, and if you did too, you have the same problem, and this is how to solve it.
From your desktop computer, the Hotmail (or Outlook) website uses the folder "Deleted" for your deleted messages as default. On your iPhone, the deleted folder's name by default is "Trash".
When I had my Hotmail with Android, it created a folder Trash for deleted messages, and it's creation was amongst all my folders. So when you go back and look at Hotmail from your desktop, you will see a folder Trash, in addition to the default Deleted. My Trash folder had all the emails I deleted from my Android.
That said, with the manual folder Trash that was created, when trying to set-up Hotmail now on iPhone, because I already had a folder Trash, it conflicted with the default "Trash" folder it wanted to created, so it didn't create it, being the reason why you can't delete emails, because it doesn't have the defaulted "Trash" folder to go to.
The solution is to delete the folder "Trash" from your desktop, uninstall Hotmail from your iPhone, and re-install, and it worked, the defaulted "Trash" was then created, alongside the "Sent" and "Junk".

TS3899 My email on my iPhone won't allow me to trash old messages -- I get "unable to move message" "message could not be moved to the mailbox Trash" I have restored to factory settings, asked AT&T about it (no help).

my iphone won't allow me to trash old email messages -- I get the little window that says "Unable to Move Message -- The message could not be moved to the mailbox Trash." AT&T can't help me -- no one else has this problem, even though we're all on the same server from my company. I have restored to factory settings, but it didn't help. My email account settings are correct, the same as on my computers, and I can trash old messages on them.
What do I do now?

I have had a similar problem recently and followed advice here. Specifically, I used the brute force approach. As suggested by this site, I strongly urge you to backup your mailbox before trying this fix - just to be on the safe side.
Message was edited by: Rich JG

HT1668 I get the "Unable to Move Message. The message could not be moved to the mailbox Trash". whenever i try deleting from my ipad 2. I am unable to delete from Trash...HELP

I get the "Unable to Move Message. The message could not be moved to the mailbox Trash". whenever i try deleting from my ipad 2. I am unable to delete from Trash...HELP!
Additional info...I am trying to delete these emails from a Webmail address. the Trash currently has 11 messages and they arent being deleted.

Try turning the account off and on : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
If that doesn't work then try closing the Mail app via the taskbar : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Another option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
If you still can't delete them then go into Settings > Mail, Contacts, Calendars, select the account on the right-hand side of that screen, select Account, then Advanced, Deleted Mailbox, and under On The Server tap the 'Trash' folder so that it gets a tick against it - then come out of that series of popups by tapping on the relevant buttons at the top of them and then see if you can delete emails.

Unable To Move Message - Pictures saved from email save in low resolution.

Just installed a new update on my new Iphone 3G and two things are happening to me. First, I use AOL mail service, and every time i try deleting an email I get an error message that reads " Unable To Move Message" " the message could not be moved to the mailbox trash". And the other error I've been getting is every time I get a picture emailed to me, even from my wife's iphone, it stopped saving the pictures in high resolution. Can someone help me out with this issues. The deleting emails and all picture used to save in high resolution before I installed the last update on my phone using Itunes. PS the pictures I take with the phone saved and review in high resolution, it's just every time I save a picture from an email.

I wouldn't know about AOL errors but I'm not sure if you can fix the pic prob however sometimes with when i do the same thing it looks bad in Photos app but if you upload them to iPhoto etc. they are fine. I don't know why this is; it must be a simple bug with how the iPhone previews photos.

How do I delete an email if I receive the message 'unable to move message'?

I have an email stuck in my inbox that I cannot delete nor archive. I get the unable to move message note.

Jo Space,
Is the error message, "The recipient was rejected by the server as invalid or missing" or something similar?
If so your outgoing mail server may require a username and password.
Hope this helps,
Nathan C.

Unable to Move Message (Sent Mail / Exchange)

I have 4 messages in my SENT mail folder on my iPhone 3GS (v3.1.2) that I simply can't get rid of. When I try and delete them (either one at a time or as a group), I get the message: "Unable to Move Message(s): The message could not be moved to the mailbox Trash." I've tried turning the mail account on and off, hard resetting the iPhone etc. with no success.
I've seen a number of forum threads about this problem but with no solutions. Just checking that by some stroke of good luck, somebody has figured out how to resolve this issue.
Other messages (those before and since the 4 mentioned here) have been no problem. I can delete them without a problem.
Please note that the 4 messages referred to above NO LONGER appear in my Exchange SENT mail folder. As far as Exchange is concerned, they were deleted many months ago.
If anybody has a suggestion, it would be greatly appreciated.
Happy Holidays and thank you!
Peter

Hi Peter,
since its now January 2010, I sure hope you have resolved this issue! I had the same problem after I had to restore my iphone G3. Anyway, played around a bit and was able to fix by changing the "deleted mailbox" behavior...to use the trash on the server vs on "my iphone"
here it is:
settings/mail,contacts/accounts (choose yours)/advanced/deleted mailbox/
then click the trash bin on the server.
this should also work for your sent mail behavior.
hope this helps!

"Unable to Move Messages" (Edit deletions message)

When I check multiple messages for deletion in my IMAP inbox on my iPad or iTouch, I get an instant screen message:
"Unable to Move Messages. The messages could not be moved to the mailbox trash."
The selected messages do disappear from the stack but what is this message trying to tell me?
Thanks for any thoughts.
--GG

Thanks for the reply. It would be helpful if you could suggest what might be a better place to ask this question?
Upgrading my 6 devices to Lion has been unimaginably costly, time consuming and frustrating and it's not to easy to understand what might be causing what.
Maybe there should be a forum for Query Triage? ;-)
Any ideas?
Thanks
--GG

"Unable to Move Message" error in trying to delete emails

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