Unable to obtain 4G from my network with the Z10

I recently purchased my z10 from verizon in the United States unlocked. When i inserted the sim card of my local network (4G plan) i was only able to identify an 'E'  in the upper right hand corner of the screen. After speaking with my network provider their agent said that it was the phone or a possible setting which i needed to make because after trying the same sim card in one of their own phones they observed the '4G' on the screen.
please advise......

Hi and Welcome to the Community!
Your issue may actually be worse...there are 4 different Z10 models, each with different capabilities...refer:
http://www.bbin.in/en/2013/03/03/4-types-blackberr​y-z10-models-fits-better/?utm_campaign=4-types-of-​...
If the device you have does not support the 4G bands of the network you are attempting to operate it on, then that would of course fully explain the problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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