Unable to open Doc to Go files after Hotsynch

Switched to new laptop with Vista 32 bit. I successfully installed what I need for my TX (I think it is Palm 6.2; I went to palm.com and downloaded the software for a newer version) as far as Contacts, Calendar, etc. I registered for a trial of DataViz for my files. Sent my Word files to Docs to Go. They were displayed in the window. Hotsynched. The files on my Palm cannot be opened. The message us: Application Missing. "The application to open this document cannot be found".
Went to Dataviz and searched for a solution. Downloaded what I thought would correct the problem These files were sent to the Install Tool. I Hotsynched, but I do not think that they were sent to my Palm, because when I open the Applications on my Palm and look under "info", I cannot find the files. I did search the forum here, but really could not find the solution. 
I probably need to uninstall DataViz and then reinstall? I guess that I am unsure how to proceed. My Contacts, Calendar are synching successfully. 
I depend on my Palm for portable files; is there another application besides DataViz for this? I fully intend to purchase the DataViz if I am just able to get it to work. 
I am not very computer literate, so any help will need to be dumbed-down. Thanks!
Post relates to: Palm TX

WyreNut: I purchased the DataViz software. I deleted it from my laptop first. Download completed without problem. At the point it asked me to synch with the TX, I completed this step, but received an error message in the Log: "Documents to Go unable to synchronize with the handheld device because a previous version exists on the handheld". I Went to Applications on the TX, selected from the upper left corner drop down choices, clicked "Delete" and went through the list and found one file that was DataViz. I deleted this file. I downloaded and synched again with the same results. I cannot find any DataViz file on my TX. On the opening screen, I cannot even open Documents when I click on that choice. I do not even know how to find the files on the TX. I know that I did not uninstall the previous, older version of DataViz before I started this whole process. Do you think that I will have to do a hard reset? Is it possible that I have corrupted files on the TX?
Thanks for any direction! sissysmom

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