Unable to open firefox, tried to uninstall to reinstall and it says that firefox is open but when i check there are no apps open how do I fix this? I had to go onto internet expluerer to get here

I have not been able to get onto the internet using firefox. when I click on it it goes through the motions but nothing happens. I had to use internet explorurer to go to the net. I tried to uninstall firefox to reinstall it thinking there was a problem and it tells me that I have one or more apps on firefox open when I go to cntl/alt/delete is shows me nothing is open. I can not uninstall firefox. it is not my computer since I am using internet eplr. right now. How can I solve this I like firefox and want to continue using it but this is a problem.

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls

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