Unable to open itunes after update

unable to open itunes after update

I had a user with the same issue after updates and I was able to resolve.
I copied QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
I did so after uninstalling and re-installin, but I don't beleive that was necesssary. Thanks to user thurdy. This fix was from apple support for the error "iTunes stopped working". Figured I'd give a shot and it ended up working.
For reference the user was receiving the following errors exactly:
"the procedure entry point ?fastfree@***@@YAXPAX@Z could not be located in the dynamic link library JavaScriptCore.dll"
and
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error127)"

Similar Messages

Version 8 configure error when opening Itunes after updating to V8

I have contacted iTunes several times with no answer to this problem.
Everything was fine until I updated to Version 8, now every time I try and open iTunes it starts with a green bar stops about 3/4 along bar then says you need to restart to configure with Windows.
I restart then it does the same as before yes, DEJA VU.
This VERSION 8 is BUGGED I tell ya!
Any solutions would be appreciated before I delete this software and use something else!
Message was edited by: Version 8 bug
Message was edited by: Version 8 bug

I have a similar problem. After updating to version 8 (October 25, 2008) the itunes icon is plain and clicking it gives an error message (translated) like "This measure is only allowed for installed products".
So I fetch the iTunes801setup.exe and try to install it again by clicking the "Repair" button. It appears to do its' thing and asks me to restart the machine. OK, but after that it's the same again: "This measure is only allowed for installed products".
I don't want to lose all my music, can it be saved?
I guess that I will lose it if I remove iTunes and start all over.

Re: Can't open itunes after update.

I just updated my macbook pro to 10.8.2 with the newest update. Im pretty sure the only real update was the new itunes and a few other small things. After my Macbook pro installed the updates and restarted, I can no longer open itunes and when I try to an error message appears saying "This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes." So i tried to go to apple.com and redownload itunes but it won't download. Has this happened to anyone else? Anybody have any tips?
Thanks

What happens when you try to download it?

Unable to open Store after updating KB2919355

Hi
I updated the my Windows 8.1 Pro with KB2919355 (798MB)
on 25-Apr-2014 and after that I am unable to open Windows Store.
I tried to use the following methods
1.   (a) Register $Env:SystemRoot\WinStore\AppxManifest.XML
      (b) start "" "ms-windows-store:"
2. wsreset through Windows+R and also through Command Prompt (Admin)
3. Windows App Trouble-shooter
Each of the methods followed by restart.
Finally,
1. I am unable to open the Windows store
2.  Running the store hangs-up the system
Also tried the Microsoft's Live chat but could not get any solution.
Please suggest if there is any solution.

Hi,
Here is a related KB article below I suggest you refer to:
The Store app crashes after you upgrade to Windows 8.1
http://support.microsoft.com/kb/2892082/en-us
If this KB couldn't help you solve the issue, I suggest you troubleshoot this issue in Clean Boot mode.
More information for you:
Store not opening after upgrade from windows 8 pro to 8.1 pro.
http://social.technet.microsoft.com/Forums/windows/en-US/40091b49-4658-4432-ae5e-d01ce519eae4/store-not-opening-after-upgrade-from-windows-8-pro-to-81-pro?forum=w8itprogeneral
Windows 8 Store Won't Open
http://social.technet.microsoft.com/Forums/windows/en-US/68a680e7-3e3e-4af3-be97-147e5571812c/windows-8-store-wont-open?forum=w8itprogeneral
Best Regards,
Amy

Error message when opening iTunes after updating Windows 8.1

I recently updated my windows software to 8.1. Now I am getting a message that iTunes stopped responding and must close. I tried to uninstall and reinstall iTunes but that has not fixed the problem. I cannot get iTunes to open. There is no error number when this dialogue box opens.
Any help would be greatly appreciated!

Hello Socestlavie,
It sounds like iTunes is not opening correctly and is quitting on launch. I would troubleshoot the iTunes launch issues with the following article to help resolve the issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
First attempt starting iTunes in Safe Mode to see if the issue persists, and proceed accordingly.
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
If it comes down to reinstalling iTunes, there is an article provided that will uninstall iTunes AND its associated softwares for a complete wipe, and reinstall, so I would try that one more time, if needed.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Cannot open iTunes after updated to 10.5

I updated from 10.3 to 10.5 yesterday and I can't open itunes at all.
when I click iTunes, the message pops up, says
'This iTunes has not been correctly configured'
what does that mean? and what should I do??
please reply with a solution!!
Thanks

oh by the way, I am using iMac OS X version 10.7. if this info helps..

[Solved] Unable to open JPEGs after update

I ran an system update today, and I am now unable to open JPEGs. For example, nitrogen can set PNGs as the current wallpaper, but not JPEGs. In the terminal, the error:
(nitrogen:5408): glibmm-CRITICAL **:
unhandled exception (type Glib::Error) in signal handler:
domain: gdk-pixbuf-error-quark
code : 3
what : Couldn't recognize the image file format for file '/dc/media/wallpaper/background.jpg'
is given whenever I try to set a JPEG as wallpaper. Furthermore, mirage doesn't recognize JPEGs as existing.
During the update, libjpeg-turbo was installed, and I am wondering if this might have something to do with this.
Anyone have suggestions?
Last edited by hbweb500 (2011-03-06 06:59:03)

Could you please rebuild one of those programs which doesn't work anymore against libjpeg-turbo? In case that solves the problem, it would be very helpful for Allan to know. But in my opinion this is definitely something for the bugtracker!

Problem opening iTunes after updating it

Hi,
Sorry to trouble, but I need help. After I updated my iTunes software with the recent software update, I can't seem to open the application anymore. Every time I try to open it, it says:
The application iTunes quit unexpectedly.
Mac OS X and other applications are not affected.
The report page says the following:
Date/Time: 2009-05-24 23:05:18.947 +0800
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [77]
Version: 8.1.1 (8.1.1)
Build Version: 2
Project Name: iTunes
Source Version: 8111001
PID: 380
Thread: 0
Exception: EXCBADINSTRUCTION (0x0002)
Code[0]: 0x00000001
Code[1]: 0x00000000
Thread 0 Crashed:
0 com.apple.MLTEFile 0x01f1c12d MLTEFile_ReadRTFDoc + 5
1 com.apple.HIToolbox 0x9304f8fc CSimpleTextIOSuite::PrepareForInput() + 24
2 com.apple.HIToolbox 0x9307796b CTextensionScrap::Input(long, long, CObjectsRanges*, CObjectsRanges*, CArray*, CFormatter*, unsigned char*, long*, CTextension*) + 19
3 com.apple.HIToolbox 0x92f13cb6 CUnicodeTextension::UnicodeReplaceRange(long, long, TReplaceParams const&, unsigned char, unsigned char) + 778
4 com.apple.HIToolbox 0x92f13988 CUnicodeTextension::ReplaceRange(long, long, TReplaceParams const&, unsigned char, unsigned char) + 102
5 com.apple.HIToolbox 0x92f13914 CReplaceTextCommand::DoMainAction() + 80
6 com.apple.HIToolbox 0x92e64747 CTextensionEditCommand::DoIt(short*) + 25
If anyone could offer me some help I would really appreciate it, thank you.
7 com.apple.HIToolbox 0x92e646d4 CTextensionCommand::Execute(short*) + 54
8 com.apple.HIToolbox 0x92e64618 OpaqueTXNObject::ExecuteCurrCommand() + 130
9 com.apple.HIToolbox 0x92e640c5 OpaqueTXNObject::NewCommand(short, AttrObjModifier const*, TKeyDownParams*, TReplaceParams*) + 1245
10 com.apple.HIToolbox 0x93068d60 OpaqueTXNObject::InsertFromFile(FSSpec const&, short, unsigned long, TCharOffsetRange, unsigned char, unsigned long, unsigned char, __CFDictionary const**, __CFDictionary const*) + 2192
11 com.apple.HIToolbox 0x9306983d OpaqueTXNObject::ReadFromCFURLRef(__CFURL const*, unsigned long, unsigned long) + 755
12 com.apple.HIToolbox 0x93060389 TXNSetDataFromCFURLRef + 103
13 com.apple.iTunes 0x00528a90 0x1000 + 5405328
14 com.apple.iTunes 0x0032e138 0x1000 + 3330360
15 com.apple.iTunes 0x0032e81a 0x1000 + 3332122
16 com.apple.iTunes 0x0042b8ff 0x1000 + 4368639
17 com.apple.iTunes 0x000b9f96 0x1000 + 757654
18 com.apple.iTunes 0x000bc48f 0x1000 + 767119
19 com.apple.iTunes 0x000bc5ec 0x1000 + 767468
20 com.apple.iTunes 0x002f0c1e 0x1000 + 3079198
21 com.apple.iTunes 0x000810ee 0x1000 + 524526
22 com.apple.iTunes 0x00004261 0x1000 + 12897
Thread 1:
0 libSystem.B.dylib 0x90009817 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9083e100 CFRunLoopRun + 60
3 com.apple.iTunes 0x002fad6f 0x1000 + 3120495
4 libSystem.B.dylib 0x90023d67 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x6c5aa6dd ebx: 0x9304fd61 ecx: 0xa000fd84 edx: 0x15d03500
edi: 0x15d03500 esi: 0xbfffbde4 ebp: 0xbfffbe58 esp: 0xbfffbdbc
ss: 0x0000001f efl: 0x00010206 eip: 0x01f1c12d cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
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0x1a7d000 - 0x1aeefff com.DivXInc.DivXDecoder 6.4.0 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
0x1afc000 - 0x1b2afff com.apple.mobiledevice 3.3.0 /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
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0x942f8000 - 0x94312fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94318000 - 0x94636fff com.apple.QuickTime 7.6.0 (1290) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x947bc000 - 0x94902fff com.apple.AddressBook.framework 4.0.6 (490) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9498e000 - 0x9499dfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x949a4000 - 0x949cdfff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x949d3000 - 0x949e2fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x949e6000 - 0x94a0bfff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94a17000 - 0x94a34fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94ad9000 - 0x94ad9fff com.apple.DiscRecording 3.2.0 (???) /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x94adb000 - 0x94b59fff com.apple.DiscRecordingEngine 3.2.0 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
0x94b89000 - 0x94bcbfff com.apple.DiscRecordingContent 3.2.0 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingContent.framework/Versions/A/DiscRecordingContent
0x94d69000 - 0x94e1bfff com.apple.WebKit 4525.28 (4525.28.3) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94e86000 - 0x94f4dfff com.apple.JavaScriptCore 4525.26 (4525.26.2) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x94f89000 - 0x9557cfff com.apple.WebCore 4525.28 (4525.28.4) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9587d000 - 0x95905fff com.apple.syncservices 2.5 (194) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x9659a000 - 0x9659efff com.apple.iPod 1.3 (13) /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x969d3000 - 0x969d3fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9703f000 - 0x97044fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x98349000 - 0x992c5fff com.apple.QuickTimeComponents.component 7.6 (1290) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x99a56000 - 0x99a7ffff com.apple.CoreMediaPrivate 15.0 /System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMed iaPrivate
0x9a3e2000 - 0x9a3e8fff com.apple.ipodsynchronization 2.2 (36.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0x9c032000 - 0x9c071fff com.apple.CoreMediaIOServicesPrivate 15.0 /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/CoreMediaIOServicesPrivate
0x9fa59000 - 0x9faf9fff com.apple.QuickTimeImporters.component 7.6 (1290) /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
0x9fb14000 - 0x9ff69fff com.apple.CoreGraphics 1.258.84 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 1.83 GHz, 2 GB
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplaysintegratedvram
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), 1.4.4
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS541680J9SA00, 74.53 GB
Parallel ATA Device: MATSHITACD-RW CW-8221
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA

This has worked for some people. Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.

I'm unable to open itunes after the recent upgrade. Runtime error R6034 is the error message. I recently replaced my iPhone and I don't want to loose my data by uninstalling and re-installing the itunes?

Hi,
I've recently replaced my iphone 5 and I couldn't restore my data into my new phone, as it asked me to do the software upgrade on itunes in my computer. So, I did the itunes upgrade, which is now causing the Runtime error R6034. I wonder if I would loose my data (i.e., can't restore the data into my new phone), if I follow the uninstalling & re-installing steps. Plz advice, as how this runtime error can be fixed and at the sametime, I will still be able to restore my data into my new phone.

Suresh14 wrote:
I wonder if I would loose my data (i.e., can't restore the data into my new phone), if I follow the uninstalling & re-installing steps.
Uninstalling & Re-installing iTunes will not delete your iTunes Library Data.
Do the following:
Uninstall from Windows the following four programs: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application Support. You do this from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Download the latest version of iTunes from Apple and note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator, just Right click iTunes installer and Run as Administrator.

Unable to open itunes after upgrading

i just did a upgrade to my itunes now it wont open on my computer im using windows 7 64 bit

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

Error opening iTunes after update (its updated to 10.4 64-bit) ""itonersupport" could load in 64 bit mode"

I know how to swhitch to 32-bit mode. But it have to support 64-bits..
Any suggestions?

I think i found it:
Go to your user/library/iTunes/iTunes Plug-ins folder and then delete the plugin.
I think it was coming from the tool iToner, that i tested month ago.
Hint: You can find the file also with the search option in an open finder window.
Just click on the find field, then type "itoner"
It is not schown.
Click on the sign for search options
Then click on the "type" popup and choose "system files" and then "include systemfiles"
Now itonersupport should be visible and you can delete it.

Unable to open documents after Update to OSX 10.9

I have updated my iMac to OSX 10.9 (Mavericks)
This has resulted in a large number being unavailable for access.
I cannot open a number of from Pages, Numbers, Keynotes etc
Is there a quick shortcut, and a central place to adjust these
Beano

Do note that the updater saved the iWork '09 apps in a separate folder. Also, note that the new ones are crippled to match up with their iOS counterparts; i.e., dumbed down. See these for details:
http://www.betalogue.com/2013/10/24/pages-5-disaster/
https://discussions.apple.com/thread/5468056?start=0&tstart=0
http://9to5mac.com/2013/10/25/new-iwork-ilife-apps-go-for-simplicity-upset-power -users-all-over-again/#comments

I am unable to open the latest update (10.4) iTunes not properly configured

when I attempt to open it says iTunes was not properly configured and then close - I can't reinstall 10.2 since 10.4 in installed; it won't repair because mid-way thorugh it pops up "itunesresources is not an accessible file... make sure you have access to this file" and stops the repair.
any thoughts?
I HAVE used 10.4 since upgrading - I shut down my computer; when I rebooted a few days later, this is what happened...

Hey there Mambo822,
It sounds like you are unable to open iTunes after installing a recent update. I would recommend the troubleshooting in the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Cheers,
Sterling

I run windows 7. Since updating itunes, I have been unable to open itunes. I have uninstalled and reinstalled, and have chosen to run a administrator. Itunes icon now displays a shield with yellow

I run windows 7. Have been unable to open itunes since updating last week. I have uninstalled itunes and reinstalled, and have checked run as administrator, but still can no open. I notice that there is now a shield with yellow and blue squares next to it, that i do not think were there before.

many thanks, Mary.
The ModName is ituneup.dll; the modver is 1.0.7.0.
Do you have the TuneUp plugin installed for your iTunes? If so, I think your copy is causing the issue here. Try the following document:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
... does that help with the launch errors?

Can't open itunes after 7.7 upgrade

I can no longer open itunes after updating 7.7. Tried all normal tricks. Multiple reinstalls and restarts. I get "itunes has encountered a problem and needs to close" and asks if I want to send an error report to microsoft. I also tried downloading older versions of itunes (which worked fine before update) and get the same error message. Quicktime gets the same message too. I tried to uninstall that and a fatal error message came up and would not uninstall. Last but not least I had an "itunes helper has a problem ect." on a couple of my reinstalls. Read something about uninstalling boujour with no results.
Any fix or help would be appreciated. I'm not super computer guy...just so you know. Thanks

This sounds like your shortcut is still pointing to iTunes 7 (assuming you upgraded to version 8). Find the version 8 application and it should work.
The problem with the Mac version 8 is that it crashes consistently at startup, and the solution to that is ditching the new library files and reverting to the most recent version 7 library (copy from from the Previous iTunes Library directory and delete the date suffix).
There was a known issue with proxies settings in earlier versions of 7 that has apparently been reintroduced in version 8.
Way to go, Apple.

Unable to open itunes after update

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