Unable to open the document when combining files.

We have a user that gets an error when combining files. It says
Unable to open the document:
<Filename and path>
Please check to see if you have read permission for the above file.
Retry and cancel buttons.
We get this error on every subsequent file, it works on the first one after the computer starts.
This computer has Windows Vista Business with SP2, Adobe Acrobat X with the latest patches.
It doesn't matter if the files are local or on a network drive, the same always occurs. I have cleared
all user and system temporary files, re-installed, verified the Acrobat Add-In for Word 2010 is active,
verifed the PDF printer is working fine. It only happens when trying to combine files. I have given the
user local administrator privilidges, tried with my account that has domain admin priviledges, no luck.
I really need some suggestions...
Thanks,
Tom

I have found out from Adobe technical support that this is a known issue with Office 2010 SP1 installed.
This is an FYI for anyone else experiencing this issue, remove SP1 and it will work ok.
They said an update to correct this issue will be coming within the next quarter.
TP

Similar Messages

  • I am unable to open scanned documents (with .jpg file extension) in my e-mail inbox, on the Mail app on my iPad. Please provide a clear answer. Thanks a lot.

    I am unable to open scanned documents (with .jpg file extension) in my e-mail inbox, on the Mail app on my iPad. Please provide a clear answer. Thanks a lot.

    Can you actually see that the attachment has a .jpg extension?  Some mail systems strip it off (I've seen AOL do that) which makes the attachment difficult to open.

  • Acrobat X Pro - Unable to open the document

    I'm having issues testing Acrobat X Pro trial version and Office 2010 on XP Pro SP3.  When trying to convert a Word document I consistently get the message - Unable to open the document.  Please check to see if you have read permission for the above file.  If I hit "Retry" a few times it will eventually convert the document.  If I initiate the conversion from within Word it seems to work fine. I've confirmed that permissions are not the problem.  It doesn't matter if the files are on the C: drive or a network location.  Most of my users use the combine so converting from within Word is not an option.  Any help would be greatly appreciated!

    Sorry but no.  Big bummer.  Keeping me from going to Win7 and Office 2010 on many systems. Honestly,  I haven't looked to see if there are any patches avaliable since I orginally posted.

  • XenApp 6.5 and Acrobat issue: "Unable to open the document".

    We are using XenApp 6.5 with a published desktop Windows 7 x64. If we open Acrobat Pro 10.1.5 and Create PDF we get an error "Unable to open the document". If we do the same action directly on the XenApp server then it works as expected. The Word doc in question was created by the test user and is located on their Home drive area so the permissions are correct. If i try to save the Word doc as PDF it works fine directly and indirectly.
    There seems to be lots of people asking similar questions here:
    http://forums.adobe.com/message/4275334
    Thanks
    Gary

    From the link below:
    http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/citrix.html
    what does: Deploy enterprise files to the product’s directories (rather than per-user directories) so they are available to all users mean in practice...?

  • There was an error opening the document.  This file cannot be found

    Windows XP SP2, Internet explorer 6, Adobe Reader 9
    Had Adobe Reader 7 - "upgraded" PC's with Adobe Reader 9, now unable to open Adobe documents on some websites. on our internal intranet, no issues, from local PC, no issues, however any document from the http://www.townsville.qld.gov.au website (and several others) unable to open documents. Get the message as mentioned in the subject. It is as thought the document is not copied to temp. Tried both opening in browser and in adobe, on some PC's able to open in browser, however majority, not able to. Below is a link on this website to a page with multiple PDF's.
    http://www.townsville.qld.gov.au/council/councillors
    I've tried just about everything I can think of, any idea's appreciated. Tried changing most preference settings in both adobe and in IE.
    What changed in Adobe that I am now unable to open pdf's from our website?

    What, exactly, were you trying to do when you got it, and how?

  • Reg : Unable to open the PDF when opening Notification documents

    Hi All,
    I used QM03 and then I type in a notification number and then I hit return I get a series of screens and then I click on documents.  I then get to the document tree and then open the RPC file.  from that I get a pdf file.  I click open but I get an error message.
    I have recently installed Adobe 7.0 in my system.From that time I am getting this error message.
    I f any idea, please help me out.
    Thanks&Regards,
    Sreeharsha Singuru

    Could you please send the pdf to [email protected] so that we may investigate the issue?
    Thanks,
    Adobe Reader Team

  • Unable to open PDF document when run through task/workflow

    Hi all,
    I am currently usign a background method to send a smartform as a PDF document to all the agents who approve.
    When i send the smartform in mail as a PDF documetn throught the task i get an error message when opening the PDF document which says that 'The file could nto be opened because it was either not a supported file type or because the file was damaged(for example, it was sent as an email attachment and wasn't decoded correectly'.
    The below is the code i am using to send the smartform
    { CALL FUNCTION 'SSF_FUNCTION_MODULE_NAME'
        EXPORTING
          formname           = 'ZFI_ASSET_PDA_NOTIF'
        IMPORTING
          fm_name            = lv_form_name
        EXCEPTIONS
          no_form            = 1
          no_function_module = 2
          OTHERS             = 3.
      IF sy-subrc NE 0.
        MESSAGE ID sy-msgid TYPE 'S' NUMBER sy-msgno
        WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
      ENDIF.}
    { ls_ctrlop-getotf    = 'X'.
      ls_ctrlop-no_dialog = ''.
      ls_compop-tdnoprev  = 'X'.
    ls_ctrlop-DEVICE = 'LOCL'.
      ls_ctrlop-preview   = 'X'.
      ls_ctrlop-no_dialog = 'X'.}
      CALL FUNCTION lv_form_name
        EXPORTING
          control_parameters = ls_ctrlop
          output_options     = ls_compop
          user_settings      = 'X'
          gv_prctr_txt       = gv_prctr_txt
          gv_cc_text         = gv_cc_text
          gv_class_txt       = gv_class_txt
          gv_lname           = gv_lname
          gv_fname           = gv_fname
          gv_position        = gv_position
          gv_initiator       = gv_initiator
          gv_bookcost        = gv_bookcost
          gv_bookvalue       = gv_bookvalue
          gv_date            = gv_date
          gv_prctr           = gv_prctr
          gs_anla            = gs_anla
          gv_emv             = gv_emv
          gv_cond            = gv_cond
          gv_operable        = gv_operable
          gv_action          = gv_action
          gv_justify         = gv_justify
          gv_replace         = gv_replace
          gv_replace_comment = gv_replace_comment
          gv_process         = gv_process
        IMPORTING
          job_output_info    = lt_job_output
        EXCEPTIONS
          usage_error        = 1
          system_error       = 2
          internal_error     = 3
          OTHERS             = 4.
      IF sy-subrc <> 0.
        MESSAGE ID sy-msgid TYPE 'S'  NUMBER sy-msgno
                WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
      ENDIF.
      LOOP AT lt_job_output-otfdata INTO ls_otf.
        lt_otf = ls_otf.
        APPEND lt_otf.
        CLEAR lt_otf.
      ENDLOOP.
      CALL FUNCTION 'CONVERT_OTF'
        EXPORTING
          format                = 'PDF'
          max_linewidth         = 132
        IMPORTING
          bin_filesize          = lv_len_in
        TABLES
          otf                   = lt_otf
          lines                 = lt_tline
        EXCEPTIONS
          err_max_linewidth     = 1
          err_format            = 2
          err_conv_not_possible = 3
          OTHERS                = 4.
    Fehlerhandling
      IF sy-subrc EQ 0.
      ENDIF.
      LOOP AT lt_tline.
        TRANSLATE lt_tline USING '~'.
        CONCATENATE ls_buffer lt_tline INTO ls_buffer.
      ENDLOOP.
      TRANSLATE ls_buffer USING '~'.
      append ls_buffer TO lt_objbin.
    DATA  lv_counter         TYPE i.
      DO.
        lt_record = ls_buffer.
        APPEND lt_record.
        SHIFT ls_buffer LEFT BY 255 PLACES.
        IF ls_buffer IS INITIAL.
          EXIT.
        ENDIF.
      ENDDO.
    Attachment
      REFRESH:
      lt_reclist,
      lt_objtxt,
      lt_objbin,
      lt_objpack.
      CLEAR ls_objhead.
      lt_objbin[] = lt_record[].
    lt_objhex[] = lt_record[].
      CLEAR lv_descp.
      CONCATENATE 'Asset'
                  gs_anla-anln1
                  'Approval details'
             INTO lv_descp
    SEPARATED BY space.
    Create Message Body
    Title and Description
      CONCATENATE  'Please find attached the approval details of asset : '
                   gs_anla-anln1
              INTO lv_mail_descp
             SEPARATED BY space .
      lt_objtxt = lv_mail_descp.
      APPEND lt_objtxt.
      CLEAR  lv_mail_descp .
    appending space lines into text of mail.
    DO 3 times.
      CLEAR lt_objtxt.
      APPEND lt_objtxt .
    ENDDo.
    CONCATENATE 'This is an automatically generated message.'
                 'Please do not reply to this mail.'
           INTO lv_mail_descp
         SEPARATED BY space .
    lt_objtxt = lv_mail_descp.
    APPEND lt_objtxt.
      DESCRIBE TABLE lt_objtxt LINES lv_lines_txt.
      READ     TABLE lt_objtxt INDEX lv_lines_txt.
      ls_doc_chng-obj_name = 'smartform'.
      ls_doc_chng-expiry_dat = sy-datum + 10.
      ls_doc_chng-obj_descr = lv_descp.
      ls_doc_chng-sensitivty = 'F'.
      ls_doc_chng-doc_size = ( lv_lines_txt - 1 ) * 255  + STRLEN( lt_objtxt ) .
    Main Text
    wa_doc_chng-doc_size = ( v_lines_txt - 1 ) * 255 + strlen( i_objtxt ).
      CLEAR lt_objpack-transf_bin.
      lt_objpack-head_start = 1.
      lt_objpack-head_num = 0.
      lt_objpack-body_start = 1.
      lt_objpack-body_num = lv_lines_txt.
    lt_objpack-doc_type = 'RAW'.
        lt_objpack-doc_type = 'TXT'.
      APPEND lt_objpack.
    Attachment
    (pdf-Attachment)
      lt_objpack-transf_bin = 'X'.
      lt_objpack-head_start = 1.
      lt_objpack-head_num   = 0.
      lt_objpack-body_start = 1.
      DESCRIBE TABLE lt_objbin LINES lv_lines_bin.
      READ TABLE lt_objbin INDEX lv_lines_bin.
      lt_objpack-doc_size = ( lv_lines_bin - 1 ) * 255 + STRLEN( lt_objbin ) .
      lt_objpack-body_num = lv_lines_bin.
      lt_objpack-doc_type = 'PDF'.
      lt_objpack-obj_name = 'ATTACHMENT'.
      lt_objpack-obj_descr = lv_descp.
      APPEND lt_objpack.
      LOOP AT t_mail_addr.
        CLEAR lt_reclist.
        lt_reclist-receiver = t_mail_addr-mailid.
        lt_reclist-rec_type = 'U'.
        APPEND lt_reclist.
      ENDLOOP.
      IF t_mail_addr[] IS INITIAL.
        CLEAR lt_reclist.
        lt_reclist-receiver = mail id.
        lt_reclist-rec_type = 'U'.
        APPEND lt_reclist.
      ENDIF.
      CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
        EXPORTING
          document_data              = ls_doc_chng
          put_in_outbox              = 'X'
          commit_work                = 'X'
        TABLES
          packing_list               = lt_objpack
          object_header              = ls_objhead
          contents_bin               = lt_objbin
          contents_txt               = lt_objtxt
          receivers                  = lt_reclist
         CONTENTS_HEX                = lt_objbin
        EXCEPTIONS
          too_many_receivers         = 1
          document_not_sent          = 2
          document_type_not_exist    = 3
          operation_no_authorization = 4
          parameter_error            = 5
          x_error                    = 6
          enqueue_error              = 7
          OTHERS                     = 8.
      DATA: l TYPE sy-subrc.
      l = sy-subrc.
    When i run the above code in Se38, I get an email with a attachment that i am able to open. The problem seems to be with user WF_BATCH.
    I have already checked all the existing threads on this. I did this coding as per one of the SDN threads itself.
    I am able to open the PDF attachment even when i test the method. The problem is only when it is run through a task/workflow.
    Please advice.
    Thanks and Regards,
    Soumya Gayatri.
    Edited by: Soumya Gayatri on Apr 14, 2009 8:40 PM
    Edited by: Soumya Gayatri on Apr 14, 2009 8:44 PM
    Edited by: Soumya Gayatri on Apr 14, 2009 8:45 PM
    Edited by: Soumya Gayatri on Apr 14, 2009 8:47 PM
    Edited by: Soumya Gayatri on Apr 14, 2009 8:47 PM

    Hello,
    You should see an "Edit" in the top right of your post, you can use that to edit it.
    As I said, use  before and after the coding, but without the spaces (after "{" and before "}" ).
    Try it!
    Testing:
    this is code
    regards
    Rick Bakker
    Hanabi Technology

  • Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email a

    Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). When I check the file it shows Zero KB downloaded but the file appears - any suggestions?

    Obviously your download was not successful.
    What is your operating system?  How exactly do you download such files?

  • When I sign in to the Adobe Reader XI (which is the only option that I have to open a pdf document, I will sign in to the Adobe ID sign-in page. After I do this, the "Convert To" box goes "gray" and I am unable to convert the document I have selected.  It

    When I sign in to the Adobe Reader XI (which is the only option that I have to open a pdf document, I will sign in to the Adobe ID sign-in page. After I do this, the "Convert To" box goes "gray" and I am unable to convert the document I have selected.  It was working great for the first week that I used it, but now it doesn't give me the converting option.  I am very frustrated as I have done nothing to change anything, and I was thinking this was so great...now I am just pulling out my hair and do not have the option of calling anyone since no phone numbers are listed. I am VERY busy and do not have time to sit and wait over a half an hour to "chat", which I tried to do yesterday.  All I want to do is very simply, convert pdfs to Word.  I have paid for this and am not getting any help. I am not very savvy when it comes to Adobe this program and Adobe that program...I feel I am being scammed as I do not get simple answers for something that appeared was going to be simple. You can't even call customer service to talk to someone live to help walk you through. 

    Hello Kathie,
    Sorry for the inconvenience that has caused to you.
    Please let me know if you have tried converting any other PDF to word with Reader.
    Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
    Let me know if this converts fine.
    Hope to hear from you.
    regards,
    Anubha

  • I received a psd file created in CS6 for MAC, I am unable to find the layers when I open it in photoshop in Windows. What can i do to edit the files?

    I received a psd file created in CS6 for MAC, I am unable to find the layers when I open it in photoshop in Windows. What can i do to edit the files? What can be done so that I can either open and see the layers or how can the sender save it in a way that it doesn't "merge" the layers in some way to just one?

    Could try saving as tiff provided layers and transparency are chosen at the time of saving. But it's hard to give a definitive answer as it depends on the final usage. For example PSD's tend to work better in applications like In Design in comparison with tiff.

  • A picture that was saved in a word document is not showing when I open the document in Pages. Is there a way to recover the image, or a specific type of file that Pages only recognizes?

    My professor posted the course syllabus online and at the time, I was using OpenOffice. Whenever I opened the document the image would show perfectly fine, but I switched over to Pages because it had a template I know one of my professors wants a project to be done in. When I opened the same document in Pages to see if it would look the same, the error box popped up and said the image could not be imported and there was a blank box where the picture should have been. My question is, is there any way that I could somehow get the image to show or was it saved in a format that Pages doesn't recognize?

    Open the document with Open Office. Select and Copy the image. Paste it into Pages.
    If that doesn't work,
    Open the document with Open Office. Select and Copy the image. Launch Preview. Press command-N (New document from Clipboard). Save the Preview file as a PDF or JPEG, as appropriate. Insert that in Pages.
    Regards,
    Barry

  • When I try to open a pdf file I get an error message stating "There was an error opening the document.  The file is damaged and could not be repaired."  Other pdf files open fine.

    When I try to open a pdf file I get an error message stating "There was an error opening the document.  The file is damaged and could not be repaired."  Other pdf files open fine.

    You need to get a new copy of the PDF.

  • I have a problem. When exporting from PDF to PPTX error "unable to process the document in the module Save As file is not created." What to do?

    I have a problem. When exporting from PDF to PPTX error "unable to process the document in the module Save As file is not created." What to do?
    Windows 7 64
    PC

    everything works on a laptop (

  • When I open an encryted pdf file in my Hp  Slate 7 voice Tab it was unable to open the pdf file.Tje same file was opening with other pdf reader software.Kindly Help.

    When I open an encryted pdf file in my Hp  Slate 7 voice Tab it was unable to open the pdf file.Tje same file was opening with other pdf reader software.Kindly Help.
    [spam link removed]

    Could you please send the pdf to [email protected] so that we may investigate the issue?
    Thanks,
    Adobe Reader Team

  • When I try to open a document from my file on Mac OS X the following message appears, with the Bluetooth logo: 'SELECT A BLUETOOTH DEVICE ....Select a device to send file ...' I then have to go to the source of the document, e.g. Pages, to open the file.

    When I try to open a document from my file on Mac OS X the following message appears, with the Bluetooth logo: 'SELECT A BLUETOOTH DEVICE ....Select a device to send file ...' I then have to go to the source of the document, (e.g. Pages), to open the file. Please could someone help?

    The Get Info dialog should look something like this:
    The "Change All" button should be at the bottom of the "Open With" section.  This is how it appears in Snow Leopard.  Other OSX versions many be slightly different.
    If something is changing the setting back to something else you may have a deeper problem than I am able to help you with.  What is appearing in the Open with area before you correct it?
    If the problem is still persisting, instead of double clicking on the file to open it, try right or control clicking and then select Open With and choose the proper app from the list.

Maybe you are looking for