Unable to print crystal report over web using ActiveX Control

Post Author: jimmyp
CA Forum: General
We have a problem with printing crystal report over web using ActiveX Control. When clicking print button, it only shows a blank dialog web crystal viewer page without any error. The page just simply hangs. We installed the PrintControl DLL and enable all the security setting for ActiveX Control for IE. It still does not print. Does anyone know why?
Environment.
Bundle Crystal Report v10
Asp.net 2.0
IE 6.0 or higher.
Appreciate for your help.
Jimmy

Post Author: Ian Kulmatycki
CA Forum: General
A team member here found this, I haven't read it, I'm not sure if our problems are related to this, but hopefully it helps someone:
-ian
When Secure Sockets Layer (SSL) is enabled, using the ActiveX control to print reports from a Crystal 10 DHTML viewer results in the following error message:
"A communication error occurred, printing will be stopped."
How can this error message be resolved?
Resolution
This is a known issue with Crystal Reports 10 and Crystal Enterprise 10 viewers and has been tracked. The Track ID is ADAPT00282199.
This error occurs due to the receiving application performing a case-sensitive check for the HTTPS request header value "ON". When a sender application sends the value as "on" in lower case, the error occurs. The update below changes the receiving application to be case-insensitive.
Hot Fixes or Service Packs address this issue as indicated below. With the updates, this issue is resolved.
Unless indicated otherwise, Weekly Hot Fix updates from our FTP site have only been tested with English versions of products.
For Crystal Reports 10 and Crystal Enterprise 10, the update for this issue is included in the Crystal 10 Viewers Weekly Hot Fix (WHF). This is available in English only at the following location:
ftp://ftp.crystaldecisions.com/outgoing/EHF/viewers10win_en.zip
This issue is addressed in the following components (and later versions):
PageObjectModel.dll, version 10.0.5.785, dated 8/25/2004
ReportRenderer.dll, version 10.0.5.785, dated 8/25/2004
WebReporting.dll, version 10.0.5.785, dated 8/25/2004

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