Unable to process requests

Hi all,
User requests are not being proccessed. status of request is PENDING on users interface but when i check with Adminster manger.... i couldnt find the corresponding request.
Pending requests for Standard Manager are 7 Running requests are 0.
Can anyone provide solution for this ?
Thank you

Hi all,
Without selecting HOLD option a specific request status is INACTIVE - ON HOLD. All other requests are been processed. i checked with user profile, hold requests option is set to NO. Even increased the priority value to 10, but it's still in ONHOLD state..
Thankyou

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