Unable to redeem gift...how sad

So my friend just sent me an email containing an Itunes Store Gift. So i clicked the redeem button which then asks which program i want to run and i select itunes and then i put in my login and password and then i get the dreaded error 5002, saying We could not complete your request, an unknown error has occurred. i have the latest version of itunes and everything. This is definitely not in the spirit of giving. Any ideas how to fix this Christmas Grinch?
Thanks

I also cannot login to view my account info on itunes but can login with the same info on the site and can log in to itunes after loging out, but still am unable to view my account information. The sign in box keeps popping up, without saying whether or not the password was correct

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