Unable to restore from my icloud backup

I backed up my 3gs via iCloud and purchased a new 4s. I was expecting to be able to restore from my iCloud backup, but when i tried, it said there was no backup information. I did reset the 3gs before attempting to get the restore started on the 4s. Could that have deleted my backup? I don't think it should have, but I'm not sure why else my iCloud backup is gone. It's screwed me pretty bad. I lost a lot of information!
Help!

I had the same problem, too (but when switching from 4 to 4S).
Reason: The iPhone 4S had firmware 5.0.1, whereas the older iPhone 4 was updated to 5.1 already. The backups are incompatible and hence not shown!!
Solution: First update the 4S to the same (or newer) software version, then restore from the backup.
The update is possible without using iTunes, just update "OTA" ("over the air") from within the iPhone (General -> Settings -> Software update)

Similar Messages

I live in Canada. Each time I travel to the US, I lose all calendar entries. I have to erase all data, then restore from an iCloud backup. Tedious. iPhone 4, iOS 7.1, sync set to all events. Any suggestions?

I live in Canada. Each time I travel to the US, I lose all calendar entries. I have to erase all data, then restore from an iCloud backup. Tedious. iPhone 4, iOS 7.1, sync set to all events. I only use the default calendar. Do I have an incorrect setting?

I did find another point worth mentioning.
I use my iPhone 4 with a corporate Exchange email account. I had deleted the account from my phone just before I did this backup/restore process...and I thought my battery drain was much, much better (if not outright fixed).
Later in the day, after seeing my battery life improve to near-new behavior, I re-added my Exchange mail account. Considering I have 1 yahoo account and 3 gmail accounts, the Exchange account adds a 5th email account.
What happened? Battery drain back to "worst case". Removing or re-adding the Exchange account is like toggling between decent and terrible drain conditions.
Bottom line is that I re-added a couple dozen applications and battery life didn't change. By far, the Exchange account drains the battery worse than any other app and setting. This account must be polling very frequently and since people tend to send very large file attachments to that account, perhaps those effect the battery drain even though I have the account set to not download attachments.
Anyone running Microsoft Exchange might be able to confirm what I see? If so I can open an enterprise ticket with Microsoft and bug them on this issue.

I have recently erased all content and settings on my iPad2 and performed a restore from both icloud backup and iTunes. On both occasions I am missing some photos. It tells me I am downloading 1641 photos but only does 903 starting at no.738

I have recently erased all content and settings on my iPad2 and performed a restore from both icloud backup and iTunes. On both occasions I am missing some photos. It tells me I am downloading 1641 photos but actually only starts downloading from photo 738, only giving me 903 photos. where have the first 737 photos gone? Can anyone help

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iCloud: Troubleshooting missing information after restoring an iOS device
http://support.apple.com/kb/TS4605
-Griff W.

How do i do a restore from an icloud backup?

how do I do a full restore from an icloud backup to a new iphone4

Connect the phone to a WiFi network. Go to Settings/General/Reset - erase all content and settings. After about 30 seconds you should be prompted to restore and given a choice of available backups. You will have to enter the WiFi passcode again if it's a secure network, as the Erase cleared it out.
See: http://support.apple.com/kb/HT4859 for more details.

My photos are not restoring from my iCloud Backup !, My photos are not restoring from the iCloud Backup! What should I do to make it alright ? Please help !

How can I restore the photos which I restored in my iCloud Backup ?
Does not restore ! Just remaims idle !
Pls help !

I fixed this issue after a lot of time and pain (see below)
Seems to have come up on various threads so it seems to be an issue and should be escalated by Apple. They were none the wiser at the genius bar apart from telling me the iCloud backup is probably corrupted and I should call Apple care (as if that is going to do anything)
https://discussions.apple.com/message/18829957#18829957
https://discussions.apple.com/message/17988389#17988389
https://discussions.apple.com/message/17887940#17887940
https://discussions.apple.com/message/18811914#18811914
https://discussions.apple.com/message/18688593#18688593
https://discussions.apple.com/message/19426061#19426061
https://discussions.apple.com/message/19203831#19203831
https://discussions.apple.com/message/18390030#18390030
I experienced the same problem with the iCloud restore not working properly. I had my iPhone 4 replaced as the home button was defective. When attempting to restore an 9.5GB iCloud backup from the day before it just would not work properly. Firstly, half my apps did not restore, they would begin to download showing the progress indicator then just disappear, leaving my home screen naked. No big deal as apps can be downloaded again.
However, what was a big deal for me was the 1,625 photos on my camera roll, including many of the first year of my kid's life. The camera roll would say downloading x of 1,625 photos, download a few of them, then simply stop downloading any new shots. When I would restart the phone it did not show any downloading message, it believed the restore was complete. I tried about ten different restore scenarios, listed below, all of which gave me varying results (some resulting in all my apps restoring) but all of which would only give me some of my photos back.
What was a comfort was that I once got about 700 of the shots back. So the photos were still in the cloud rather than gone and this indicated that it was the restore process or the iCloud backup on my phone that was the problem. These are the things I tried in sequence as I despairingly tried to get my photos back...
Things I tried that DID NOT work
1) Erase all settings and attempt to restore again from scratch (four times)
2) Tried the restore from a different WiFi network (once)
3) Tried the restore from one WiFi network then switched to another once the restore 'hung' (once)
4) Tried the restore from an Apple store WiFi network (once)
5) Tried the restore from a previous iCloud backup (twice)
6) Had Apple replace the iPhone 4 (once)
With all of these I got a varying amount of my photos and apps back before it stopped restoring. I was also making the mistake (I learnt afterwards) of opening and moving between apps during the download to check progress.
Thing I tried that DID work
1) Did not plug the phone into my MacBook, I used the wall charger only to prevent any iTunes sync activity
2) Erase all settings and data, restore from the iCloud backup and input passwords in all the pop up windows once it reboots.
2) Open photos app gallery to see photos downloading and show the progress message "downloading xx of x,xxx"
3) Left it on this photo screen and did not touch the phone at all for the entire restore. I did not close the photo galley/camera roll app once, open any other apps.
Finally this time round it work and all my photos and apps restored in full. I am going to go back to syncing with iTunes as I don't trust iCloud for restores. It seems that iCloud does not handle photo restores that well, especially if the gallery is large. In short: Wall charger only, restore from iCloud, open Photos app, don't touch. Really hope this works for you too if you've had the same issue.

HT4623 My new iPad mini won't install the update 7.0.6 until it has finished restoring from the iCloud backup. What do I do to make the restoration complete? I have been using the mini for about a month.

I have downloaded iOS 7.0.6 but it will not install until the ipad is finished restoring from the Icloud backup. I've been using the mini for about a month, so why is it not completely restored? How do I make the restore process finish?

When and where was the iPad/charger purchased? It's covered by a 1-year warranty.
The problem may be the USB cable.
 Cheers, Tom

TS4036 How do I restore from an iCloud backup into my iPad?

I'm trying to restore an app, which was accidentally deleted, how can I do that?

If it was on your iPad when you last backed up to iCloud, you can recover it by restoring to the entire backup (assuming it's still in the app store).
Restoring to an iCloud backup has to be done in the initial setup process. If you have any data on your iPad now that is not in the backup that you want to save you'll need to do that first. Then go to Settings>General>Reset and tap Erase All Content and Settings. You will then go through the setup screens and when given the option, choose Restore from iCloud Backup. Be sure you are connected to wifi and your charger as this will take some time to finish.
Or, if you just want to get the app back and not the app data, just redownload it as a past purchase: http://support.apple.com/kb/ht2519.

What can I do if while restoring from an iCloud backup, it is stuck on 174 out of 660 of the photos.

I am restoring from an iCloud back up and it says there are 660 photos to be downloaded. It has been stuck on 174 for the past two hours and does not seem to want to download anymore of the 660. I have tried turning the phone off and on and toggling the wifi on and off. Any suggestions?

At some point you may have to reset it to stop the restore (by holding the power and home buttons at the same time until you see the Apple logo, then releasing), then try restoring the backup again.

Unable to restore from Time Machine Backup

Hello,
My system recently crashed after removing the Boot Camp partition for Windows!
But No problem because I have everything backed up on my Time Capsule!
But actually there is a problem... I inserted my Mac OS X 10.5 Installation disk and tried to restore from a backup done on Mac OS X 10.6.1...
After 3 hours it told me that the restore was sucessful but when I restarted, a grey screen appeared and told me to restart again... And I keep getting that screen each time I try to boot.
I tried to repair the disk using disk utility but still getting the problem!
Can it be caused because the backup was made on Mac OS X Snow Leopard (10.6.1) and I am trying to restore using a Leopard disk (10.5)?
Thanks in advance.
Mathieu
Message was edited by: matappassamy

Tobstar007 wrote:
I had the exact same issue, and thought I was safe with my computer backed up. After failed attempts to restore with the 10.5 disk I got my 10.6 Snow Leopard disk back off my friend. I erased the hard drive and reinstalled Snow Leopard, thinking I could use the migration assistant. Not so, since I had renamed my hard drive from Macintosh HD to a different name, there was but one backup I could choose from which was 10.5.6 or something like that and that was right when I first got my computer. So now I thought: oh now I have Snow Leopard installed on here and I have the Snow Leopard disk, restoring should work. Six hours later it was at 71% telling me it could not restore files. THIS IS INCREDIBLY FRUSTRATING. So right now my computer is yet again going through the unneccessarily arduous journey of erasing it's hard drive and restoring from a backup of 10.6, not 10.6.1 which was made in September. Any help with this failure of Time Capsule and Time Machine would be appreciated. I had to type this on my iPhone since I don't have any computer at the moment. :'(
Try doing a full system restore from your TM backups. See the instructions in item #14 of the Frequently Asked Questions *User Tip* at the top of this forum.

HT4859 How do I restore from an iCloud backup that isn't saved on my computer?

When I connected to iCloud with iOS 6, everything on my phone was somehow lost. The most recent backup still exists on my iCloud accound, but not my computer. How can I restore this iCloud save onto the phone without using the computer?

Welcome to the Apple Community.
You'll need to restore the device from the settings menu, when it restarts the set up assistant will prompt you to restore from iCloud or as a new phone.

My iPhone 4S is attempting to restore from an iCloud backup. It's taking a very long time. Is it still restoring?

I began this crazy fiasco on Friday (it's now Monday). My phone didn't have enough storage to update to iOS8 via wifi, so I connected to my laptop. Thankfully I backed up my phone to iCloud & even saved pics manually onto my laptop before beginning the update via iTunes. My computer (PC, Dell Mini) kept making disconnection sounds (my USB ports are unreliable at times) so I began to think it wasn't going to work with the continuously broken connection (it was displaying a message in iTunes "waiting for iphone"). So I thought, well, if that USB port isn't working & it's already disconnected, I'll just switch the USB port real quick. BIG MISTAKE. I then got an error message saying the connection was lost & the update was interrupted. I clicked "OK" & then I was told that my iPhone would have to be reset to factory setting before it could be updated. GREAT... So I let it be restored to factory settings via iTunes. After that it updated to iOS8. Once that was complete I began the iCloud backup restore. It started Friday afternoon & ran for several hours, reloading many of my items. But then I had to leave work, & a wifi connection. My phone was away from wifi most of the weekend, but has had the spinning 'loading wheel' next to my "4G" icon in my status bar the whole time. Several of my Apps say their 'waiting' or 'loading' but they don't appear to be actually loading (hence, they're in the same 'loading' spot they've been in for days). When I looked online I found this:
How can I verify that the restore process is underway?
Go to Settings > iCloud > Storage & Backup. When the restore process is underway, the iCloud Backup setting is dimmed and you have the option to tap Stop Restoring.
But when I look at the Settings > iCloud on my phone, there's no "Storage & Backup." Instead, where that option should be, is a message at the very bottom of the page that says "Your iCloud account cannot be deleted because your iPhone is being restored." This is the only indication I have that it's still restoring, but like I said, the apps have not shown improvement in their loading. My phone has been back on wifi, connected to power source, & locked since 8:45am (it's now 9:45am).
Is my phone actually restoring??? Or is there a glitch & it's stuck??? Please help!

Now it's Wednesday (2 days since I originally posted) & my iPhone appears to have finally restored all my apps, but it still says it's restoring from iCloud backup. If all my apps are restored, what else could it be restoring? IS it actually restoring anything at this point, or is it still in 'glitch' mode??? I've tried turning it off & back on & it continues to say that it's restoring.

How do I restore from an iCloud backup?

I can't find anywhere in the manual that talks about how to restore from a backup using iCloud. I know how to do it through iTunes with a backup located on my computer but how do I do it using iCloud?

Go to settings general reset erease all contents and settings ( ensure you have a valid backup). Then
When you go through Setup Assistant on a new iOS 5 device, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose from which backup to restore.
After your device restarts, your settings and accounts are restored and Backup starts downloading your purchased music, TV shows, apps, books, Camera Roll, and other content*. You may be prompted to enter the passwords for all accounts enabled on your device.
A progress bar will appear underneath the apps that are being downloaded. To prioritize the restore of a specific app, tap its icon. Restore will attempt to download the same version of the app that you had installed previously. If that version is no longer available, the latest version of the app will be restored.
To check if the restore is complete, go to Settings > iCloud > Storage & Backup. Complete the setup assistant after erasing your device (by going to Settings > General > Reset > Erase All Content and Settings) or after starting your new device. When prompted to set up as new or to restore from previous backup, choose to restore from iCloud backup. Then enter your AppleID and password.

TS4108 If I restore from an iCloud backup will that also re-download the apps I had previously installed? Or will I have to painstakingly have to remember the 300 or so.

I'm having a horrid time trying to transfer settings from one computer to another and just feel like this would be the easy out. I have already locked my sync ability once and had to do a full restore from a backup and if this will reinstall my apps then I just won't bother with moving my 100gb library of apps and things.

horrid time trying to transfer settings from one computer to another
Both computers must have iCloud enabled. There's no need to transfer anything.
Apple - iCloud - Learn how to set up iCloud on all your computers and devices
Once you have iCloud setup, you can restore from a backup without having to reinstall your apps individually.
Apple - iCloud - Store and back up your content in iCloud.
iCloud: How to back up iCloud data
iOS: How to back up < includes iCloud and iTunes.

How do I restore from an iCloud backup when it says no backups available?

I have had to replace my iPhone 4S twice this week (long story). I made sure in both cases that I was backed up to iCloud before I replaced the phone. I triple checked to make sure the last back up date/time, backed up again and can see the backups when I login to iCloud online, but when I try to restore from back up it has told me BOTH times that no iCloud backup is available?
Help?! It took me forever to recreate my phone the first time and on't want to do it again?

That would explain it. You can not restore a backup made on a newer version of iOS to a phone running an older version of iOS. (If you old phone had 5.1 and your new one has 5.0.1 or 5.0, you will need to update the new phone to 5.1 first).

I cannot restore from an iCloud backup after erasing iPhone 4 on 6.1.3. Any tips? Any help is greatly appreciated.

I erased my phone through settings. I made a backup using iCloud. Now, no iCloud backups will restore. Just get the same message. Cannot Restore Backup

You're welcome , yes you could put the iphone on dfu if its on recovery mode have agreat day

Unable to restore from my icloud backup

Similar Messages

Maybe you are looking for