Unable to search for older elements than X months

Hi,
Lately we have had an issue where some users cannot search for elements older than X days.
The reason I use "X" is because this is totaly random between the users who are experiencing this (usually 3 weeks, 3 months or 1 year).
They are not on the same mailbox database, there is nothing (seemingly) wrong with the search service as 99% of our users have no problems and the test goes OK.
The same search problem goes for the few users in OWA and Outlook 2010 and 2013 (cached and non-cached mode).
Also tried rebuilding index in Outlook without any luck.
We run two cas, and two mbx servers with SP1 and CU6 and windows updates was ran just before Christmas.
Server OS is 2012 R2 datacenter.
Anyone out there who might be able to help me out?
I have been searching and trying things for the past 4 hours.
Edit: Forgot to mention that all statuses look healthy, as well as contentindexstate

Hi Patrick,
Base on my knowledge, it seems that there are some different retention policies apply to these mailboxes.
I recommend you use the following command to check if there is any retention policy has been applied to the mailbox:
Get-mailbox UserName | FL Alias, RetentionPolicy
In addition, I also recommend you refer to the following article to understand retention policy:
Retention tags and retention policies
Best regards,
Niko Cheng
TechNet Community Support

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