Unable to search GAL on Lync 2013 Front End Pool through Lync 2013 client

I'm in the beginning of a 2010 to 2013 migration and I'm currently testing co-existence functionality between pools.  I've noticed that users cannot search the GAL from their Lync client after being moved to the 2013 pool. 
When trying to access the internal URL https://fepool13.domain.com/abs/handler the user is prompted to login and after three failed attempts, receives "401 - Unauthorized: Access is denied due to invalid credentials.  You do not have permission
to view this directory or page using the credentials that you supplied".
Searching withing a Lync 2010 or Lync 2013 client returns no results, but there are no errors as well as nothing in the event logs or tracing folder regarding not being able to search.
The 2010 pool has been in production for a few years now and when accessing its internal ABS URL https://fepool10.domain.com/abs/handler the user is granted access after a successful login. 
In the IIS logs there are slightly more detailed 401 error codes, but I’m not sure what to make of them.
The rtcab database appears to have user information and all three front end servers appear to be syncing with active directory.  I say the rtcab database appears to have user info because the AbUserEntry table is filled with User ID'd, GUID's and a
bunch of other stuff.
The authentication on 2013 front end servers “internal lync website/abs/handler” is set to 1. Negotiate, 2. Ntlm - which is the same as the 2010 front end servers.
Any ideas?

Hi,
Which step did you do among migration from Lync Server 2010 to Lync Server 2013?
Did you already move CMS from Lync Server 2010 to Lync Server 2013?
Please create a new Lync account on Lync Server 2013 pool and test the issue again.
Please check if User Replication has completed with the help of the link below:
http://technet.microsoft.com/en-us/library/jj204680.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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        As I read, the client uses DNS to reconnect to another Front End in the pool. When it reconnects to an available server, does he lose what he/she was doing at Lync client? Can the server that is now hosting his section recover all
    "user's session data"? Is positive, how?
       Regards, EEOC.

    The presence information and other dynamic user data is stored in the RTCDYN database on the backend SQL database in a 2010 pool:
    http://blog.insidelync.com/2011/04/the-lync-server-databases/  If you fail over to another pool member, this pool member has access to the same data.
    Ongoing conversations and the like are cached at the workstation.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Are Registrar pool and Front end pool one and the same?

    Hi,
    What is the RegistrarPool parameter which is used in Enable-CsUser command? 
    Is it same as Front end pool because whenever I search for information on Registrar pool, I end up with the links explaining about Front end pools? 
    Are there any msdn or technet links which talk about this?
    Thanks in advance,
    Sandeep

    Hi Sandeep,
    The registrar pool is the pool where user's Lync account is homed.
    So if you have a single pool in your Lync environment, then the registrar pool will be same as front end pool. If you have multiple front end pools and you want to find out a user's registrar pool, you can
    1. either check the user account in control panel 
    2. Check the parameter RegistrarPool for a user by running "get-csuser -identity useralias" 
    Hope this helps.
    Regards,

  • Front End pool failed over

    Hi all,
    1. I setup a pool with three Front End servers (FQDN of pool is pool.site1.sip96x2.com and it's pointed to IP address of three Front End servers). Everything works fine. But When I disable network interface on FE1 and FE2, the Lync clients are disconnected.
    I haven't understood clearly how the Lync clients failed over in a pool? Please clarify to me.
    2. I have two central site (Root site and Primary site, they have different domain sip96x2.com and site1.sip96x2.com). The simple URL dialin is pointed to Front End server at Root site. So if the link between Root site and Primary site is down, how can the
    users at Primary site connect to dialin URL? 
    3. In building topology for Front End pool, I checked Override FQDN internal web service and the FQDN is "poolint.site1.sip96x2.com". I created three A records "poolint.site1.sip96x2.com" and pointed to three IP addresses of Front End
    servers. Is it right?
    Thanks so much!

    Ah ok, well first thing if I am reading this correctly, pool pairing Standard with Enterprise is not supported. You should only pair Standard with Standard and Enterprise with Enterprise (even though topology builder won't stop you) Take a look here for
    support scenarios http://technet.microsoft.com/en-us/library/jj204697.aspx
    To deal with the simple URLs in the event of failover you need to add them using Powershell. Take a look at this article which explains and gives an example: http://blogs.perficient.com/microsoft/2012/01/configuring-simple-urls-for-multiple-lync-pools/
    If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
    Georg Thomas | Lync MVP
    Blog www.lynced.com.au | Twitter
    @georgathomas
    Lync Edge Port Check (Beta)

  • Could you tell me if it would be supported to pair a two node enterprise edition front end pool inc mirror sql with a one node enterprise edition front end pool inc single sql?

    Hi all,
    Could anyone tell me if it would be supported to pair a two node enterprise edition front end pool inc mirror sql with a one node enterprise edition front end pool inc single sql?
    MUCH THANKS.

    The answer from TechNet found at http://technet.microsoft.com/en-us/library/jj204697.aspx Is, and I quote:-
    Enterprise Edition pools can be paired only with other Enterprise Edition pools. Similarly, Standard Edition pools can be paired only with other Standard Edition pools.
    Also, "Neither Topology Builder nor topology validation will prohibit pairing two pools in a way that does not follow
    these recommendations. For example, Topology Builder allows you to pair an Enterprise Edition pool with a Standard Edition pool.
    However, these types of pairings are not supported."
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

  • Lync 2013 Front End SIP/2.0 500 Compression algorithm refused

    I've deployed a brand new Lync 2013 environment hosted on Windows Server 2012 R2 that is currently in co-existence mode with my Lync 2010 environment. 
    I have SCOM 2012 monitoring the environment and it recently started reporting that one or more of my front end servers
    was in a critical state.  Diving into it revealed the following perf counter threshold was being tripped:
    Time Sampled: 3/26/2014 2:33:30 PM
    Object Name: LS:SIP - Responses
    Counter Name: SIP - Local 500 Responses
    Instance Name: 
    First Value: 14287
    Last Value: 14340
    Delta Value: 53
    Using OCSLOGGER.exe on the front end to capture logs, i trapped the following:
    TL_INFO(TF_PROTOCOL) [11]9138.1C58::03/26/2014-19:12:39.098.0022c780 (SIPStack,SIPAdminLog::ProtocolRecord::Flush:ProtocolRecord.cpp(265))[120713120] $$begin_record
    Trace-Correlation-Id: 120713120
    Instance-Id: 7D80EB
    Direction: outgoing;source="local"
    Peer: poolA.contoso.com:63820
    Message-Type: response
    Start-Line: SIP/2.0 500 Compression algorithm refused
    FROM: <sip:poolA.contoso.com>;ms-fe=FEserver1.contoso.com
    To: <sip:poolA.contoso.com>;tag=F8B88CAB38613EB380773027C56D94AF
    CALL-ID: 986f9f568c794ce39d33d7158376157b
    CSEQ: 1 NEGOTIATE
    Via: SIP/2.0/TLS 10.154.228.225:63820;ms-received-port=63820;ms-received-cid=C3D7C00
    Content-Length: 0
    ms-diagnostics: 2;reason="See response code and reason phrase";HRESULT="0xC3E93C0F(SIP_E_REACHED_CONFIGURED_LIMIT)";source="FEserver1.contoso.com"
    Server: RTC/5.0
    $$end_record
    The only recent change made to the front end servers was making the registry change outlined in this article: 
    http://support.microsoft.com/kb/2901554/en-us so i'm wondering if that has something to do with it.

    The MSFT support person said to re-apply CU5 to the Director servers and reboot.  Since this is impactful to the environment and I would have to do reboots anyway, I opted to go the route of installing the more recent update so....
    Last weekend I updated my Lync environment with what I think is considered CU6, the September 2014 updates for Lync 2013 Server (https://support.microsoft.com/kb/2809243) and still no luck. The front
    end servers are fine; no excess SIP 500 errors occurring there but within 30 minutes of removing the SCOM override on the Director servers the alerts started firing again.
    I reinstated the override in SCOM for the Directors and had my case with Premier support un-archived.  The MSFT support person said if the alerts didn't go away she was going to have to engage the Lync product group for help.  We'll see where it
    goes from here.
    JKuta

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