Unable to see Hyperion FR reports in PDF view.

Hi All,
We are using Hyperion 11.1.1.3 version .User can able to open the report in HTML view but not in PDF View.When users try to open the report in PDF view ,found that PDF view grayed out(disabled).we tried to change the file preference-->preview-->PDF preview,but still getting the same errror.pdf reader is installed in client machine and ghostscripts has installed in server machine.if its related to access issue ,I think there is no separate security access role for HTML View and PDF view.
Any suggestions would be greatly appreciated.
Thanks in Advance

We are facing the similar issue on only one user's machine. We have exactly same kind of machine with same verison of OS and PDF softwares installed, All other users are able to view is correctly. The effect user is able to open and view all pdf document from his machine or from Internet.
This seems to be more Individual Machine specific issue for us.
Any idea who we can go ahead in investigating or solution to fix this.

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