Unable to see my bills online for 2 months now

Hi
I had BT broadband, Vision and a new phoneline installed back in September. When I placed the order online I chose online billing (which I am now massively regretting!) Since everything was succesfully installed I have been unable to see my online bills.
I can log into the "myBT" area but it then says I need to verify my email address, which I then do but when I click the link in the email it takes me to a screen which says that due to technical issues my email address cannot be verified, and it asks me to try again later. After three weeks of trying again later I sent an email to BT and was then phoned by one of their advisers. They failed to see my problem and passed me on to another adviser who eventually said that "everyone was getting this message" and that it would be "resolved shortly". Three weeks later and the problem is still not resolved and I'm still getting the same message.
What makes this even more frustrating is that last week I had £40 debited from my account by BT but I have no idea what this is for as my broadband should be free for three months, I've used the phone three or four times (all in the evenings or at weekends) I paid for a lot of my line reental up front and I only have the basic Vision package so I'd really like to know what I've been charged for!
Any help/advice would be massively appreciated, I really don't want to have to battle through another fruitless 20 minute phone call!

Just a quick note to say hello as anotherfrustrated new customer with exactly the same issue as the original post?
I will go through the care team and I hope this gets resolved, so far I had one call where the advisor tried to fix a problem I had not mentioned, one chat session where I was re-queued and then given a new phone number, and a call to this number whose solution was to log on, change the email address for contact and try again. Needless to say this also didn't work.
In a word,shambolic and I am yet to see my first bill.
I will report back when/if this is resolved?
Thanks
Michael McGrath

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Message was edited by: stevie macfan

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"madhooper" <[email protected]> wrote in
message
news:fcc6vt$jd6$[email protected]..
>
>
> I'm using the following:
>
> Asp.net C#
> Server 2003 Sp2/
> DW CS3
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>
> I'm attempting to connect to a "local" db on my server.
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>
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>
> While in the data link properties window the connection
is successful but
> in
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>
> If I just press ok I'm unable to see any of the table in
my db.
>
> All I want to do is setup the Live Data view
>
> Thanks in advance for all your help.
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