Unable to send fax via internal modem

Until two days ago our internal modem was working fine we have been able to send faxes with no problem. I have ran disk first aid and repair, but the modem still is not able to send a fax. We have check the phone line and there is a dial tone up to the computer, but not dial tone in the computer. Is my modem dead or is there another way to fix the problem.
Thanks

If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

Similar Messages

  • Sending Faxes using internal modem and DSL

    I found that I can receive a fax, but I cannot send one. When I try and send one the internal modem tries to connect to the internet using "internet connect". It searches for a number to connect to the internet. Since I am using DSL now I don't have a phone number to dial into the internet. If I put my phone number in it calls me and gets a busy signal.
    Can someone tell me how I should be configuring the internal modem?

    From the Knowledge Base at
    http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1797.html
    Sending a fax
    You can fax files directly from your computer to any fax machine or computer that is set up to receive faxes. If your computer has a modem that is connected to a phone line, it is automatically configured to send faxes.
    Open the document you want to fax.
    Choose File > Print.
    Choose Fax PDF from the PDF pop-up menu.
    Type the fax number of the user you want to receive your fax in the To field.
    You can also choose users directly from Address Book by clicking the Address Book button to the right of the To field. Be sure you have a fax number listed for each user you choose in Address Book. For more information about using Address Book, see Address Book Help, available in the Help menu when Address Book is open.
    If necessary, type the dialing prefix required for the phone system you're using in the Dialing Prefix field. (For example, if you need to dial a 9 to access an outside line, type 9 in the Dialing Prefix field.)
    If you want to send a fax through a modem other than your computer's built-in modem, choose it from the Modem pop-up menu.
    If you want to send a cover page with your fax, click the Use Cover Page checkbox and type a message in the Message field.
    If you need to change any of the preset faxing options, choose the type of options you want to change from the Fax Cover Page pop-up menu. (To see options for the application you're using, choose the application from the pop-up menu.)
    If necessary, select options for the type you chose. (For example, you can select the number of copies you want faxed if you chose Copies & Pages in step 8.)
    Tip: If you have a combination of options that you frequently use when faxing a document, you can save it as a "preset." After choosing your options, choose Save As from the Presets pop-up menu and type a name for the set of options. If you want to use this set of options when you fax a document, choose its name from the Presets pop-up menu.
    Click Fax.
    The fax is sent as soon as your modem is available. (For example, if you're using your modem to connect to the Internet, the fax is sent after you disconnect from your Internet service provider.)
    You may want to send your fax at a later time. For example, you may want to send it at night when telephone rates are lower. Just choose Scheduler from the Fax Cover Page pop-up menu, and enter the time. Make sure your computer is on, is not asleep, and is connected to your phone line at that time.

  • HOW TO SEND FAX THROUGH INTERNAL MODEM

    Hi,
    I am trying to use my computer to send a recieve faxs. I am connected to the internet via infar red port. And I am under the impression I can use my internal modem to send and receive faxes.
    I have hooked the phone socket to internal modem input on my Lap top and have tried many times to send and receive but it says my modem is not set up.
    Looking in prefs it is not set up, but it wants a telephone number for dial up.
    I have broadband so have no idea about a telephone number for dial up.
    Is there a way to set the modem up to receive and send faxes and still be connected to broadband internet?
    Hope you can help,
    Jamie

    If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
    You should just be able to receive faxes by checking the "Receive faxes on this computer" button in the Print & Fax Prefs. If you had an external modem you could see some activity lights come on as soon as you check the box as it goes into standby to answer a call mode, with an internal the only way to know it's working is to send yourself a fax.
    To send a fax, I think you might need to configure a Fax printer, if you don't seem to have one already. Click the "Setup Fax Modem..." button at the bottom of that Print & Fax Prefs. IF you launch /Applications/Utilities/Printer Setup Utility can you select from the View Menu: Show Fax List and does anything show up in the list? You should have a Fax List and fax printer in that list similar to your Printer List and whatever printer you have installed.
    To check if the modem is even working you may have to use some modem terminal utility like ZTerm that will let you type simple commands and check the modem response. For example AT should result in an OK. With the internal you can't check the activity lights to see if you are receiving data or sending data, so I'm not sure how else you can verify the internal modem is actually functioning. It might be worthwhile checking that first, or if you know you can use it for dial-up, I still use my modem as a backup for when DSL goes out (rarely).

  • Sending Fax via OS X?

    I am clueless when it comes to faxing via a computer, so forgive my "stupid" question.
    I want to be able to send faxes via the computer. Any recommendations on how to do this? I don't have an actual fax machine, but rather just a mac connected to the internet.
    Free is good, but I am willing to pay a little.
    Any help greatly appreciated,
    Phil

    The simplest way is to add a fax modem to your machine, hook that to your phone line and you're done - you can 'print' any document to the fax and away it goes. Apple's USB Modem (part no. MA034Z/A) does the job just fine.
    The next step up would be a multi-function printer, if you have one. These devices combine printer, scanner and fax machine in one device and most enable faxing from the computer (similar to the above option where you 'print' to the fax machine).
    Failing that there are several internet fax services such as eFax, Fax.com and MyFax (not an exhaustive list, by far). Pricing on these vary and these services tend to offer free or low-cost incoming fax options, too.
    The main difference with the internet fax services is the file formats they support. Some offer support of uploading documents (e.g. Word documents, Excel spreadsheets, etc.) that they then 'print' and fax, but the big problem here is in formatting - if you used fonts they don't have installed then the results might not be as you expect. Usually you're better off printing to PDF (via the standard Print dialog) and uploading the PDF file which has a higher chance of being transmitted as you expect.

  • Unable to send fax from computer

    Hi,
    I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
    The printer is an HP  LaserJet 1536dnf MFP.
    The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
    I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
    The installation goes normally, and there are no error messages.
    The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
    For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error: 
    Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
    I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
    So I am at a loss, and would appreciate any help, if anybody can think of anything.
    Many thanks
    Tim

    Hi @Tim613 ,
    I see by your post that you are unable to send a fax from the computer. I would like to help.
    Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
    The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
    I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
    Try sending a fax again.
    Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
    Let me know the outcome.
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • IPhone 4 IOS 7 - unable to send photos via text

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    Thanks

    You may have to backup and restore through iTunes. Have you contacted your carrier about this since this feature is carrier-provided?

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    Thank you.

    Thank you for replying.
    Yes, I am using the official FB app from Microsoft. I tried the FB Beta, but I still can't send pictures. Take a look at the screenshot. I can only choose 'location'
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    MMS is a carrier feature, so contact your cell phone provider.

  • Fax: sending using system 10.5.8 via internal modem

    I have an iMac PPC G5 with internal modem and wireless mouse and keyboard using system 10.5.8. I have wireless internet service and also have a telephone line connected to the computer. I have attempted to fax a Word document, in doing so have gone to pdf fax via the printer and have had no success sending. When I open Fax Queue it shows that Bluetooth is printing the fax and is waiting for the modem to become available which it never does. I have unplugged my wireless connection to the internet to see if that made a difference but is no different from being connected.

    Well, your printer and modem profile look exactly the same as mine, and faxing works for me.
    The line in your Bluetooth profile URI: fax://dev/cu.Bluetooth-Modem interests me, though. In your other thread, you mentioned that when you try to fax through the internal modem you get a message about "waiting for Bluetooth" or some such. I don't know enough about Bluetooth (my Mac doesn't have it) to know if that's what's causing the problem. But it seems plausible that there's some sort of interference. My only suggestion for now is to try disabling Bluetooth (borrow a wired keyboard and mouse if you don't have your own) and see if the problem persists.
    If disabling Bluetooth fixes it, perhaps a crosspost in the Bluetooth forum might attract some responses from some more knowledgeable people on how to permanently fix it.

  • Send Fax via Modem (issue)

    Fax issue
    Objective: using OS9, fax a word doc (custom cover page) & a pdf (or multiple individual pdfs)
    Status: lots of hours with no success --trying to locate fax programs, trying to use FAXstf 6 (frustration, seems that it should be easy to fax)
    System/Hardware/Software etc.: Running OS9.2 (as boot) on a MDD, MS Word 2001, Acrobat 5.0 Apple Internal Modem (HCF USB V.90 Data/Fax)
    ======
    FAXstf 6.0.8 actions
    1. drag pdf & word doc to drop icon
    pdf shows up, I click preview, word doc shows up, I click preview, it previews,
    I click cancel, pdf previews but it is blank, I click cancel, window closes,
    error message: Acrobat suddenly quite, type 3 error, suggest restart (or system error)  
    --note disc is in good repair
    2. drag pdf to drop icon
    pdf shows up, I click preview, it previews.. but skewd, text is horizontal and made stretched and shrunk to fit (i.e. text skewd to fit landscape page setup, then placed at 90 degrees)
    3. drag word doc to drop icon
    word doc shows up, I click preview, it previews, I cancel since it won’t let me send from here
    4. drag word doc to drop icon & send
    word doc shows up, I type in # for quick send, click send, fax status box..  dials & sends (looks as though it went through) --have not verified if is was received (to do Monday)
    Main issue
    1. I need to fax word docs with correctly sized pdfs
    Thanks

    Sorry This calls for buying a iMac, MacBook Air, Pro , Or Mac Pro . Sorry the Macintosh is not cutting it for 2013.

  • Unable to send Fax

    While I was able to send faxes in the past, suddenly I cannot. Now when I click print - send fax and fill in the info to send I get a "error while printing"message. The "modem" field in the fax dialog box reads "no fax selected" When I click "show fax list" the box is empty. I have gone to help, system preferences-print and fax, and searched the forum etc. without finding a solution. Any new ideas? Thanks. (I did recently perform my first "cleaning" operation with OnyX)

    Is it showing up in Printer Setup Utility's Printer List or in Printer Setup Utility's Fax List?
    Where are you seeing this checkbox and stuff? When I launch /Application/Utilities/Printer Setup Utility, I don't get any sort of windows with Internal Modem listed (in either the Printers window, where it doesn't belong anyways) or in the Fax window, with any sort of checkbox.
    Or are you talking about System Preferences Print&Fax? I see checkboxes, but Internal Modem does NOT show up in the Printing List in my Sys Prefs' Print&Fax, and mine works. Yours must be mistakenly thinking its a printer and not a fax driver. Search your hard drive for Internal Modem or Internal Modem.app and tell me where you find it. Mine is in my User Library folder's Printers folder, along with HL-1440 series.app, which belongs to my Brother laserprinter. Other user accounts on my computer that have never sent a fax before do not have Internal Modem.app in their User Library folder's Printers folder.
    Have you considered, in an act of desparation, to reapply the OS 10.4.10 combo update? If there are components of something missing from system software, or corrupted components present, that should reinstall them. Just remember to verify your disk before you start, and repair permissions both before and after you reapply the combo update. I would, however, be tempted to either delete this Internal Modem thing, or at least temporarily relocate it to your Desktop or something, before reapplying the combo update, and then recreate your SysPrefs Print&Fax Faxing setup, then do the FAX PDF stuff again from Text Edit.

  • Faxing from internal modem

    I've been using the internal modem on my G4 for years, works great. I've had it connected to a 2nd line which I split with an "A" - "B" switch between my G4 and Sharp fax machine. I now want to eliminate the 2nd line and fax through my main line, but when it's connected, nothing works. Do I need another devise to recognize a fax signal and voice signal? Would appreciate your help - GoodOleBD

    I think the usual way to do this is to sign up for "distinctive ring" with your phone company for a second phone number on the same line. Some modems can recognize the distinctive ring of a call going to the fax number and answer the incoming fax call. A voice call coming in on your regular phone number won't have the distinctive ring and the modem won't answer it. I'm not sure if your phone will still ring when a fax call comes in. Your phone may be able to tell the difference and stay silent. Your phone company may be able to answer that question. The challenge will be finding a modem that works with Mac OS-X and recognizes distinctive ring and answers incoming fax calls. I don't know if your built in modem is capable of recognizing distinctive ring. I really doubt it. There are very few modems available for the Mac. They're all external USB modems. Most of them don't answer incoming fax calls. I did extensive testing of every Mac modem I could find a few years ago. I eventually had to buy Apple's external USB modem and upgrade to Tiger so it would work. It was the only Mac modem I could find that would answer an incoming fax call. I had to download "Pagesender" software because Tiger wasn't capable of answering an incoming fax call. I didn't have to purchase Pagesender just to receive incoming calls though. Tiger is capable of sending outgoing faxes. Panther works perfectly for sending and receiving faxes. I didn't need Pagesender or any third party fax application with Panther. For faxing with Jaguar and older I used FAXstf X. I recently got rid of all my land lines. I had separate lines for voice and fax. I switched to a cell phone for voice and a free eFax account for receiving faxes. I don't send out faxes anymore. Getting rid of the phone lines saved me a lot of money.

  • Faxing with Internal Modem - Mac Mini and DSL

    I have a first generation Mac Mini with an internal modem, and am trying for the first time to send a fax. I believe I've configured the faxing feature correctly through the print/fax preferences. I have DSL connected through ethernet. When I send the fax, it shows in the menu that it is dialing (but no sound), and then on the status window, it says it's on hold. It then redials in another 6 minutes or so and then same thing happens again--on hold. Eventually after several tries it disappears from the status window, and there's no indication that the task was completed.
    What I'm wondering is, is it actually possible to fax using DSL? I called my ISP (Earthlink) who said I needed an external fax machine, that I couldn't fax with in internal modem. This led me to believe he had no idea what I was talking about. He referred me to Apple. I called but they are closed.
    I'm trying to fax to a governmental office, so perhaps they are closed to, and that's why it isn't going through?
    Or do I need to be doing something differently.
    Help is appreciated.
    Thanks,
    Esther

    Hi Esther Le Sieur: Unfortunately you can't fax through DSL. If you do have an internal modem you can certainly use that. You will need to use a regular phone line from the modem to a regular dial-tone jack. Depending on how your DSL is installed, you may have access to a regular dial-tone jack at or near where your DSL is connected.
    Good Luck
    Stedman

  • Faxing using internal modem

    I just bought and installed an internal modem. I can see it in More Info/Modem information.
    My Fax List shows "internal Modem."
    But when I try to use the darned thing, it won't send. Sometimes it says "Fax held until 12:35pm" or such, or it says, "Fax cannot be sent."
    (Phone line is working)
    When I look at "Show Info" from Fax List, It says "Internal Modem," but "Host" and Driver Version are blank.
    Here what I see in Modem Information:
    Modem Model: Spring
    Firmware Version: APPLE VERSION 0007, 7/31/2000
    Country: 22 (United States, Canada, Guam, Hong Kong, India, Latin America, Philippines, Thailand)
    Driver: com.apple.driver.AppleSCCSerial (v1.2.6)
    Interface Type: Serial
    SKU Name: UCJ
    Modulation: V.90
    Hardware Version: 6.0F
    I'd love to be able to fax from my G4.
    How the heck do I set it up and send a fax?

    From my mac help topics (after hours of web searching...):
    Try this solution:
    1. system preferences>network>internal modem>ppp>ppp options>DISABLE this option:"Disconnect if idle for....minutes"
    2. system preferences>network>internal modem>modem: if the chosen option is "apple...56k modem (v.92) CHANGE it to (v.90) from the pop-up menu.
    May be you'll need to restart your mac.
    on my Mac it WORKS!
    (G4 Dual "mirror", 10.4.11, built-in apple internal modem, Internet connection with external cable modem, phone connection - digital)

  • HP LaserJet Pro 200 Color M276nw - Cannot Send Faxes via WIFI

    Hi all,
    I have a problem sending faxes from my laptop through the HP LaserJet Pro 200 Color M276nw printer.
    I can send faxes from the printer device itself if i place a doucment into the feeder.
    The problem exists when connecting to the all-in-one device via the WIFI, printing is fine and connection is active though when trying to fax a dcoument from my desktop utilising the FAX driver it complains about the printer being offline and cannot communicate to the all-in-one device?
    any help would be appreciated.
    Thanks
    Jono

    Hey @BSA_IT, 
    Welcome to the HP Support Forum.  
    I understand you're having an issue sending faxes from your PC through the HP LaserJet Pro 200 color MFP M276nw.  I would like to assist you with this.  
    The following might help:
    Click on Start / Devices and Printers
    Double click on your printer's Fax icon
    Click See What's Printing
    Click Printer
    If 'Use Printer Offline' is checked as you'll see in the screenshot below, be sure to uncheck it.  
    Next, try sending the fax through your laptop as before.  If you run into the same issue, try the following steps to rule out Windows settings as interfering with fax sending capabilities:
    Click on your Start menu
    In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboard
    When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
    Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
    Select Disable All
    Select Apply and OK
    Restart your computer when prompted
    Once the computer reboots, trying sending the fax.  
    To enable the programs after you've tested  the machine, just open MSCONFIG the same way and under the general tab, just click 'normal startup' Hit apply and OK and reboot one final time
    Please let me know the result of your troubleshooting by responding to this post.  
    Best of luck!   
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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