Unable to set the status of CSR to "Finished",

Question

Hi Experts,
I have a CSR. It has 8 activities. Each activities are completed. <u><b>Now when i am trying to change the status of the CSR from Followup to Finished.</b></u> its giving error. The Error is <b>"The CSR can not be finished due to open activites".</b>
in the coding: the GUIDS of all the activities are stored in an internal table. Then these GuIDS are checked against the OBJNR, INACT( '  ' ), STATUS(I1005) of the CRM_JEST table. If sy-subrc is zero for each activity then the status will be set to finished.
         Coding:
                    <b>loop at nkeys.
                        select single * from CRM_JEST where objnr = nkeys-objkey       
                                             and  inact = ' '  and status = 'I1005'.
                                 if sy-subrc = 0.
                                   "Finished
                                else.
                                   Exit.
                                 endif.
                   endloop.</b>
But i found out that, for one activity, the INACT is 'X' (Inactive). Thats why its gving the error.
I checked the status of the activity in UI (IC WEB) , its completed.( the description of the activity is CSR Dispatch). But still not able to set the status of the CSR to Finished.
I need help regarding the above. Please tell me how can i set the status of the CSR to Finished.
Thanks

Answer 1

Hello,
You can release the Order by the following method:
Go to KO02
Enter the Internal Order name
Go to Control Data Tab
There we have one screen area as Status: there we have one push button(like); click it and from there you can set the staus of the internal order to Released(or you can also change the current status of the internal order)
Please let me know if you I am missing something in my reply.
Thanks,
Anurag Singh Rathore