Unable to start "Printer Assistant" Officejet Pro 8600

Printer Assistant and my 8600 have worked well for over a year. Now I can't start "Printer Assistant". This may have been triggered by an update to Win 8.1. Others on the Discussion Board have been told to uninstall all HP programs, reboot, and then download the "full feature" package from the HP site.
I've done all that. Installation works fine. Print, fax, and scan all work fine when tested. A shortcut was installed on the desktop. But I cannot start the "Printer Assistant" either from the desk top, the start button, or from the program file.
I used Trouble Shooter to try and find the problem. From the trouble shooter I was able to open "HP Scan - HP Officejet Pro 8600". From there I could initiate a successful scan. But the only route to this page that I have found is through the Trouble Shooter.
Printer Assistant is loaded on my computer: File Ver 28.0.1315.0; 5.16MB; Date Modified 10/17/12.
Got any ideas?
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Hi Sticks10,
Thank you for your response, I appreciate the clarification. I still think the patch is a good idea to try.
If it still does not work, try the following in this order:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Turn Windows Defender on or off. (This will work in Windows 8.1).
Disable any firewalls. Turn Windows Firewall on or off. (This will work in Windows 8.1).
Create a new user account. Create a user account.
Re-install the software using the HP Printer Install Wizard for Windows.
Hope this works for you, and have a great day!
RnRMusicMan
I work on behalf of HP
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updated router firmware
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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
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Thanks for providing that information JeanneS1. I have provided some more information that should help us resolve this issue. I know you have already spent a lot of time on this, but I am willing to continue trying to get this working properly over the wireless network.
Power cycle the router, restart the Mac and the printer.
I would print off a Configuration Page to see if the printer still has a valid IP address.
Try to access the printer's Embedded Web Server. If it connects then the printer is still on the network.
If you don't have a valid IP address, once more run the Wireless Setup Wizard on the printer.
Setup a Static IP address for the printer, this way the router will always assign the same IP address to the printer. Which should stop the disconnection.
Here is a document on this issue. But for now just follow Solution two: Assign the printer an automatic static IP address under Mac. Printer Does Not Maintain Wireless Connection.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and delete the old driver, click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in. (Officejet Pro 8600 Plus)
Here is a screen shot.
Then test the printer.
You might need to update the printer's firmware if you haven't already.
How far is the printer from the router?
Here a few causes of why the printer can lose the wireless connection:
The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.
The network connection is no longer active, or has low signal strength.
The printer goes into sleep mode or standby mode.
A firewall prevents the printer from accessing the computer and wireless network.
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What kind of security are you using? (WPA2/WPA, WPA Personal, WEP)
What band is the router set to? (2ghz or 5ghz)
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Make sure that on your wireless modem, the channels for 2.4Ghz and 5Ghz are fixed and are not set to automatic !!
Select channel 6 for 2.4Ghz and channel 36 for 5Ghz frequency.
Hope this helps get you up and running again.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Hey rch33k, I am sorry for the ongoing issue that you are having accessing Google Cloud Print. This is being looked into as this is not a singular issue and is affecting other customers as well. Engineers are currently investing this problem to try and provide a solution to it. I want to again apologize and thank you all for your patience in this matter. They only other thing to attempt at this time is to contact Google for further assistance to see if anything can be done on their end. Hopefully this will be fixed quickly
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Hello there! Welcome to the forums @Deano737
I understand you're having troubles with printing to your Officejet 8600 Plus and setting up scan to email to your Mac, running Yosemite. I have some ideas in mind to offer you that may help.
Here they are. In order try:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
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Also, download the Apple driver: HP Printer Drivers v3.0 for OS X
Now try setting up scan to email and scanning through the HP scan software, and printing.
Keep me posted with the results!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
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Thanks
I am an HP employee, these posts are according to my knowledge and HP is not responsible for it.
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Hi,
By the book, the following setup should work:
Please use the following manual to set them up:
http://h10032.www1.hp.com/ctg/Manual/c00389927.pdf
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Hello there! Welcome to the forums @Deano737
I understand you're having troubles with printing to your Officejet 8600 Plus and setting up scan to email to your Mac, running Yosemite. I have some ideas in mind to offer you that may help.
Here they are. In order try:
Mac OS X: How to reset the printing system
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Also, download the Apple driver: HP Printer Drivers v3.0 for OS X
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Happy Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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