Unable to Supervise Retina Display iPads in Configurator 1.4
Hi,
I've struggled all day trying to get the last 3 ipads at my school updgraded to ios 7 and supervised. Whenever I to through the supervise setup step in configurator 1.4 (Version 1.4 (351)) When the iPad reboots for the last time and starts the setup assistant, the configurator gives me an error the the device has disconnected and refuses to continue. If I try to supervise the device again, it just re-installs the OS again, and I'm right back to where I started.
This seems to only affect the 3 retina iPads I have, as all of my other ipads (14 of them; a variety of iPad 2's and 3's) have had no problem.
Has anyone else run into issues with the Retina iPads and found a way around this seeming "chicken and egg" problem I have?
Thanks
I haven't seen this, but here's what I would try...
Wipe the iPad and start over. Press and hold the Home and Sleep/Wake button for 10 seconds until it goes black, then let go of the Sleep/Wake button but keep holding the Home button down while you plug the USB cable back into your Configurator computer. On the iPad you should see the "Connect to iTunes" image (then let go of the Home button). Restore the iPad to default. Then try Configurator again.
Hope this helps!
~Joe
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~~~~~~~~~~~~~
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~~~~~~~~~~~~~
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