Unable to uninstall QuickTime and Apple Software Update

HELP US
This is really screwed up. I got the notice to update to 10, ran the update, threw an error about looking for a file, quicktime.msi. Nowhere on my machine. I followed the troubleshooting tips. I am now unable to uninstall Quick Time, still looking for the quicktime.msi. Unable to uninstall the Apple Software Update, looks for applesoftware.msi. I spent 3 months moving my entire music directory to itunes, now I cannot update/add music to my wifes ipod, or my mother in laws ipod, both 8 gig and now I am not sure if I want to get the 32 gig ipod touch. When I try and download version 10, once again it looks for quicktime.msi, cannot find it, fails to install quicktime and of course itunes does noT install. Now what? anybody got a copy of the two .msi's?
Is there anyone out there from apple to help us?

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* and QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

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Can anyone tell me where to download Englsih cersion of Bonjour and Apple Software Update. Currenely I only obtain the Mandarin version and would like to install on my D: drive, rather than default to C. Thanks

Can anyone tell me where to download English version of Bonjour and Apple Software Update. Currently I
only obtain the Mandarin version aI am trying to install on my D:\ drive, rather than default to C:\.
Thanks.

This would be a better question for the iTunes forums.
https://discussions.apple.com/community/itunes
B-rock

Apple Mobile Device Support, Apple Application Support, And And Apple Software Update Aren't Working.

I've had a problem syncing my iphone to itunes ever since updating to 10.7 , so i reinstalled itunes.
When that didn't work, i uninstalled itunes and all programs related to it (quicktime, apple application support, apple mobile device support, apple software update, mozilla firefox, and safari), and reinstalled itunes again, but to no avail.
I've tried repair in add/remove programs for itunes, but it didn't work.
When I tried to do that with any of the other itunes related applications, I got this message: "The feature you are trying to use is on a network resource that is unavailable. "
When i browsed for the location of any of them, the were no where to be found on my computer.
Can someone PLEEAASE help me because this is reallllyy stressful for me??

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Application Support entries and click "Remove", as per the following screenshot:
Next, select any Apple Mobile Device Support entries and click "Remove", as per the following screenshot:
Next, in the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC. uninstall, then reinstall iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
(That should reinstall the three dodgy components.)

Why two QuickTimes with Apple Software Update in Vista under Boot Camp?

Running Apple software update in BootCamped Vista, I see selection for 1) QuickTime, 2) Safari, 3) iTunes & QuickTime.
Items 1) and 3) are by default checked for download. Why would I want to download QuickTime twice??

Hi!
Funny you should mention that! Same thing happened to me yesterday, I was downloading Boot camp 2.1 and there were the other three downloads you mentioned. I downloaded them anyway. I now have Safari 3.2.1 (etc.) on my Windows partition. Why did I do that ? To be frank I do not know!! Now you have all three on the Windows partition.

Uninstalled iTunes, but Apple Software Update keeps showing it

I uninstalled iTunes long ago, but every time Apple Software Update pops up, it always says there is an iTunes update. Does that mean my iTunes did not properly uninstall?

No, it means Apple has released a new version of iTunes. Run Apple Software Update, go to Edit > Preferences and change the schedule to Never, or uninstall Apple Software Update if you have no need for it.
tt2

Windows 2K and Apple Software Update

Is there any way of preventing a W2K machine from automatically getting Safari from Apple Software Update?
Apple Software Update does not seem to check that it is incompatible with W2K and yet installs itself anyways.
For that matter, is there any method of excluding specific updates (such as Safari) from ASU at all (WinXP/Vista/W2K?

Yeah, as AOpen said, go to the Tools menu and select "Ignore Selected Updates." But, if you're getting these things coming up it sounds like you're on a later version of iTunes than is supported. iTunes 7.3.2 for Windows 2000 is the last one for that OS: http://www.apple.com/support/downloads/itunes732forwindows2000.html
Maybe it's just best to uninstall the Apple Software Update component, if you're at the latest version for your OS already. ..if you're using a higher version, and the associated Update software that came with it, well it's not expecting to run from this OS in the first place, so of course doesn't check for that.

In trying to update itunes to version 10.7 I get messages that older versions of "Bonjour" and "Apple Software update" cannot be removed and so the update fails. Itunes works well on my old ipod nano but not on my new ipod touch? Any ideas

Any ideas as to how I can update an older version of iTunes to at least version 10.7 given the problems I'm having with "bonjour" and the "software update"?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

HT1926 I cannot connect my iphone to itunes. When I go through the troubleshooting, it tells me to uninstall and re-install itunes. BUT I do not have Apple Software Update or Quicktime to uninstall. It tells me that Apple Services failed to start!! Please

I go through all the motions in troubleshooting and uninstall Itunes, but I have not got Quicktime and Apple Software Update to uninstall. I then re-install Itunes but I get an error saying that 'Service Apple Mobile failed to start. Verify you have sufficient privileges to start'. Which I have. Please help!!

I have the same problem, did you find a solution?

HT1349 I can not install iTunes on my PC, I get an error message: "Unable to remove the previous version of Apple Software Update". How should I resolve this problem.

I can not install iTunes on my PC, I get an error message: "unable to remove previous version Apple Software Update"

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Apple Software Updater On 64-Bit

I run QuickTime Player and Apple Software Updater on a Windows 7 64-bit system. My problem echoes those recent postings under the Windows topic. Yesterday, while runing the updater, I kept getting a blank program box. Usually it shows what is available in addition to detecting updates for what one has. Yesterday this page was not available; so I uninstalled both QuickTime and the Updater so I could reinstall them new. The Repair feature in Add/Remove Programs already failed to fix the problem. The reinstallation did not work either. The discovery of this problem is disappointing because this aspect of Apple's Windows software was efficient to the extent that sometimes it was the only way to install an update. Still, I can use QuickTime to detect its available updates; but can we expect Apple to fix this problem?

SOLVED IT
Right click on Apple Software Update in the Start Menu and bring up the Properties Window
Select the Security tab
Select your Username (don't worry about what rights the computer Administrators group has, it does not apply here) and select Edit
After you pressed Edit, you should have a Window that shows all the computer groups (Administrators, etc.) and usernames (yours and other users (if any)) on your computer. Select yours.
Change your Rights to Full Control, press OK.
Press Apply, applying the changed settings to Apple Software Update, then press OK to close the Properties Window.
You can now run Apple Software Update and see what programs (updates) there are to download. For some reason, the latest update which came down gave the computer user (in this case, you--meaning pitiful us) no rights other than deleting. This meant that we could not see anything--no updates, nothing. What we just did through this list was give the ability back to the user.

Unable to uninstall Quicktime

I get the following error when I try to access the QuickTime settings in the control panel:
An exception occurred while trying to run "C:\Windows\system32\shell32.dll, Control_RunDLL "C:\Windows\system\QuickTime.cpl", QuickTime"
When I try to open iTunes, it fails and the "Send an error report to Microsoft?" box appears. I am unable to uninstall quicktime and re-download it. Any ideas?
Windows XP

Currently I am also unable to reinstall Quicktime as well, but here is what I can suggest:
1) Type "93976" into the support box and find the solution post by Apple and see if that helps.
2) I reccomend the Mircosoft Uninstaller Utility just as a tool to fix any nonresponsive programs (such as The Elder Scrolls IV: Oblivion on my computer- would not uninstall). This can be found in the solutions list titled: "Clean up iTunes installer files on the computer" at the bottom. Use it to uninstall the programs.
3) Call the Apple support line: 1-800-275-2273 (USA)
and talk with a professional and demand answers (do not accept "Go to an Apple store").
4) Look at other threads and look for solutions.
As I said at the top, I also cannot reinstall Quicktime, so this might be a program installation error, which hopefully will be fixed soon. Keep me posted if you get any results.

Unable to install Quicktime and itunes

Hi,
I am getting beyond despair and desperate for help on this please (I have spent hours and hours and still no further forward).
I am running XP with service pack 3 installed. Windows updates are up to date.
When iTunes 9 first came out it wanted to update but returned an error: -
"The installation of QuickTime did not complete successfully. ITunes requires QuickTime"
I therefore took the advice posted on Apples support site to download and install QuickTime separately.
Attempting the Quicktime installation first, after installing the Apple Application Support and Apple Software Update elements (I can see these in the add/remove programmes utlility) the installation crashes with the error message-
"The installer encountered errors before the required operation for QuickTime could be completed. To retry these operations at a later time, please run the installer again".
I have since followed the advice here: -
http://support.apple.com/kb/TA44469
and here
http://support.apple.com/kb/HT1926
- this includes all items through to and including the Additional Troubleshooting.
In addition, I have searched for and deleted all the .msi files relating to iTunes, QuickTime etc.
One thing that I could not do is to attempt an install through Safe Mode. Windows would not allow it (even though I was logged on as administrator).
Where do I go from here?
Please help -life's too short to loose 2 days getting Itune to work!

Great catch, Diane!
Following hard drive problem a few months ago, I had reinstalled XP onto a new primary drive, labeled F. A second drive is also installed on the machine, labeled C, which had come from another computer. This also has a copy of XP in it, although it does not boot from this drive. In this case however, the path for the msiexec service was pointing to the old C drive.
Crikey. I've seen documentation on that sort of thing as a possible cause of Invalid Drive installation error messages, but I don't think I've ever seen it reported before "in the flesh" (as it were). I don't think I'd have thought to check on that at all with your error messages.
Glad you got things working, Diane. Many thanks for letting us know about your resolution.

The older version of Apple Software Update Cannot be removed-WinXP

I have followed every step from the support site concerning completely removing iTunes, Quicktime, Bonjour, and Apple Software Update to no avail.
I then went and through the installation of the following tools to clean any remaining elements from my system.
installed and ran Windows Install Clean Up
Installed and ran Revo Unistaller
I went to the Apple site and downloaded a fresh copy of iTunes 10.5 and ran the install, all went well until the following message appeared.
The older version of Apple Software Update cannot be removed.
This indicated to me that I must have some lingering components on the system that the installer sees and I cannot find.
I went back through the registry and searched for any entries having to do with Apple, Bonjour, Qwicktime and removed any and all.
Still the same error. So this is where it sits,
Any additional suggestions from anyone?

I have done the exact same steps as Drewfromlacenter over the past week. Also to no avail. Same message about the older version of Apple Software Update cannot be removed, and it tells me to contact my Technical Support Group. Who is that anyway?? Any suggestions where we go from here?

How do I get Windows "Apple Software Update" tool point to my local server?

I have a Mac OS X Server, with Apple Software Update server running.
I also have Windows machines, with Safari, iTunes, and Apple Software Update, of course.
I would like the Windows version of Apple Software Update to point to my local ASU server. There isn't a preference for that, but there should be a registry entry, I would think.
Is this possible, if so how?
Thanks,
-Dan.

I can't accept this. According to Apple (http://images.apple.com/server/macosx/docs/L355781BSoftwrUdtTB.pdf),
"Mac OS X Server also supports hosting Apple updates for software running in Boot Camp, such as iTunes and QuickTime for Windows."
I have already figured out that you can set a registry value that will make Apple Software Update for Windows talk to a different server to find updates, I just don't know how to get Software Update Server to cache the updates for Windows software.

Still not able to remove apple software update

I get an message telling me that the older version of apple software update cannot be removed,contact my technical suuport group which I did, but the advice was of no help.

There's a Windows utility called Microsoft FixIt. Run that, tell it you need help uninstalling. Select Apple Software Update.

Unable to uninstall QuickTime and Apple Software Update

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