Unable to update iphoto and imovie from app store

I just bought my mba. and I am getting up dates but when I got to iphoto and i movie I got the following error "You have updates available for other accounts" so it is telling me its for a different account. but it dont make sense.

I already checked that, and they dont show up on purchased side. I am providing one more phrase that comes up in the warning that may help.
"You have updates available for other accounts"
"To update this application sign into the account you used to purchase it"

Similar Messages

  • Unable to update iPhoto and iMovie?

    When i try to update iPhoto and iMovie, this first message appears: "Update Unavailable with This Apple ID - This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again" so i press ok and a second message appears: "We could not complete your request - There was an error in the App Store. Please try again later. (100)"
    Can someone explain me what this error means? and what can i do to fix it?
    Thank you

    It means what it says: The apps were bought or installed by someone with a different ID to yours. So, in effect, these are belong to that person and you can't update them.
    This can arise if you've bought a second hand machine, or if you've bought an open box machine, or even if the Mac was set up for you by the shop where you bought it. Or, if you used one Apple ID to set up the machine and are using a different one now. Of course, it can also be caused by installing pirated software.
    So, what to do:
    Where did you get the machine? If it was second hand, or open box then you need to get back to the vendor.
    If you used a different Apple ID then sign in with that one.
    And, if the software is pirated then delete it and purchase legally.
    Other than that:
    Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

  • Unable to update iPhoto and iMovie. "Update Unavailable with This Apple ID"

    I updated to Yosemite and all went well but for the message "Update Unavailable with This Apple ID" for the two apps iPhoto and iMovie. I have tried using the terminal window and used code that others have suggested and obtained a SmartSearch. I deleted everything in that folder and I still can't update these two apps. The other apps updated without problems. Thanks for any help.

    For a couple of years now, the verson of the iLife apps that come preinstalled on new Macs are the Mac App Store (MAS) versions. MAS apps have the Apple ID that bought them encoded in the app as an anti-piracy scheme. Since these apps are preinstalled, before using any of the three apps, the new Mac owner must open the MAS, go to the Purchases pane and accept these apps into their MAS account. This allows the MAS to encode the owners Apple ID into the apps.
    Failure to accept these apps into your account and have them encoded with your Apple ID before using one of them renders the apps "as is" and they cannot be updated or downloaded to another Mac. The only way that I know of to rectify the problem is to use OS X Recovery to erase the Mac and reinstall OS X and the iLife apps, so that the initial setup can be attempted again and the apps be accepted into the MAS account and encoded with the Apple ID.

  • I'm unable to update iPhoto and iMovie since I downloaded Maverick. How can I solve this?

    I have been trying to download iMovie (currently 10.0.4) and iPhoto (currently 9.5.1) but the Apple Store never lets me do so. I am currently outside the U.S., where I purchased my laptop and I wonder how can I solve this. Thanks in advance for any help!
    Here are the error messages:
    I don't have any other Apple ID.
    This laptop only has one user, and the software was included in the original purchase (so, no refund possible).
    I tried many times.

    Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
    Step 1
    A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
    Step 2
    If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
    If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
    Step 3
    If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
    Step 4
    From the App Store menu bar, select
              Store ▹ View My Account
    Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.

  • Unable to update iPhoto and iMovie since Mountain Lion and Mavericks

    It has been over a year since it happens, I was hoping it could be solved after i updated to the new mavericks system..
    "This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again. "
    It has not been bothering me since the mountain lion, because although iphoto can't be updated, I was still able to use them and save all my photos.
    Now after the new system update, iPhoto can not be opened unless it is updated
    I do not want to lose all my pictures and videos that i have been saving there for over more than a year.

    It means what it says: The apps were bought or installed by someone with a different ID to yours. So, in effect, these are belong to that person and you can't update them.
    This can arise if you've bought a second hand machine, or if you've bought an open box machine, or even if the Mac was set up for you by the shop where you bought it. Or, if you used one Apple ID to set up the machine and are using a different one now. Of course, it can also be caused by installing pirated software.
    So, what to do:
    Where did you get the machine? If it was second hand, or open box then you need to get back to the vendor.
    If you used a different Apple ID then sign in with that one.
    And, if the software is pirated then delete it and purchase legally.
    Other than that:
    Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

  • HT2476 I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

    I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

    You need to contact Apple and transfer that computer, the serial number, into your name and your Apple ID. Then you should be able to update the included Apple Apps from the App store. No need to Re-buy them again.
    Caveat to the above.
    If your Mac did not originally come with Lion Preinstalled, early releases of early 2011 models and older, and originally had Snow Leopard installed the original owner should of supplied the Mac OS X System Discs with the system. If that person didn't you should order them from Apple at a small fee, and don't lose them.

  • After updating to  Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list.

    After updating to  Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list. But no other appleID has ever been used on my computer, how could this be resolved?

    Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

  • There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

    There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

    It says 'To update this application, sign in to the account you used to purchase it.'
    However I only have one account. I've tried to sign out and in several times. But it doesn't work. I do remember changing my password recently. Secondly I'd like to add that I got this macbook air 3 days ago. I'm a first time mac user. It had three updates initially. Mountain lion 10.8.2, iphoto and the imovie. I updated the mountain lion, thinking I'd get the iphoto and imovie done later. However now this problem has come up. Thanks for responding. Hoping to hear from you soon again regarding this.

  • I'm having trouble updating iPhoto and iMovie.

    This has been an ongoing issue that I just get aggravated and stop trying for awhile.  Updated to OS X Mavericks and now I can't even access iPhoto.  It says this version can't be used with OS X.  Everytime I try to update iPhoto and iMovie, I get a message saying it was purchased using another ID.  I bought the computer brand new and set it up with the one and only ID I have.  iPhoto and iMovie were preinstalled.  Anyone have any suggestions?  I do NOT want to delete them, pay to download them and then request a refund because I don't want to lose all of my photos.  I didn't worry about it much until my husband did the OS X Mavericks update and now iPhoto isn't compatible to even open anymore.  Please help!

    Nazareth94 wrote:
    I recently purchased a new Macbook Pro
    Congratulations!
    Everything is great---except when alerted to updates for iMovie and/or iPhoto I'm instructed: "To update this application, sign in to the account you used to purchase it".
    NO need to re-purchase. Launch the App Store from the Applications folder or dock icon. Follow as the alert instructed, i.e., sign in with your Apple ID and password. Click on the Updates icon (near the top of the App Store window). The Updates window will list iPhoto and iMovie. Click the UPDATE button for each.
    Note: This is based on my experience with having iLife 11 on disk prior to getting a new MBP last July.)
    Hope this helps.

  • HT1338 Being prompted to update iPhoto and iMovie, but getting message "To update this application, sign in to the account you used to purchase it."  My email has not changed.  Any ideas?  -gb

    I am being prompted to update iPhoto and iMovie, but getting the message: "To update this application, sign in to the account you used to purchase it."  These came already loaded on my laptop, and my email has not changed.  Any ideas or work-arounds?

    Has your Apple ID changed, that's the one that matters.
    You need to sign in under the account that purchased these apps (did you buy this Mac new)

  • HT5367 I can't update iPhoto and iMovie. Says that download is corrupted.

    I can't update iPhoto and iMovie. Says that download is corrupted.

    I too have the same problem.  Trying to update iphoto and imovie.  Tells me download is corrupted and to try again later.  Been going on for some time now.  Tried updating one at a time, but no difference.  I have the permenant number "3" on the apple store logo. 
    iphoto, imovie and kindle.  Unable to update!!

  • How can I update iPhoto and iVideo from Mavericks?

    How can I update iPhoto and iVideo from Mavericks?

    Was iVideo purchased on the app store?  If so, both iPhoto and iVideo can be updated via the App Store.  (You can click on Software Update under the Apple menu at the top left of your display).

  • Please fix my apple account. I cant update and download from app store. I wrote you before but there is no answer.  For example one message box i got says: Your Apple ID has been disabled.  But the itunes guy says, he cant help me. Who can?

    please fix my apple account. I cant update and download from app store. I wrote you before but there is no answer.
    For example one message box i got says: Your Apple ID has been disabled.
    But the itunes guy says, he cant help me. Who can? I can use my apple acounts, why?

    Try here first >  Apple ID: "This Apple ID has been disabled for security reasons" alert appears
    If you can't resolve the issue on your own, call Apple or schedule a call >   Apple - Support - Solutions
    Keep in mind, this is a user to user forum. You are not communicating directly with Apple here. No one here can fix your Apple iD.

  • When updating MACOS10.8.5 from app store it hard crashed. Confused

    When updating MACOS10.8.5 from app store it hard crashed when restarting.  Now there is nothing to update even tho the MAC OS10.8.5 is still there . So,what do I do  wait for an updater for the updater?

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  
    View ▹ Show Log List   from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • Hi, can t downloaded updates pages or numbers from App Store .from a

    Hi, i can t dowloaded up dates for pages and numbers from App stores. Get an the following error message : " une erreur est sruvenue, veuillez consulter la page achat"

    I managed to solve my problem without spending 4 hours going to Apple Store.
    I don't know why, but Yosemite somehow decided to restrict permissions literally to itself.
    1) you need to enable seeing hidden files - paste this in terminal "defaults write com.apple.finder AppleShowAllFiles YES"
    2) find the folder "private" and select "get info"
    3) give to user "wheel" (this is OS X internal or root "admin") permission to "read and write" this folder and all its contents. I also added user "admin" and gave permissions to "read and write" all the same as to "wheel", just in case.
    4) repair permissions, restart your computer and reset PRAM
    5) go to App Store and try to update your system.
    6) if all worked fine, don't forget to paste in terminal "defaults write com.apple.finder AppleShowAllFiles NO" to hide all hidden files.
    Enjoy updated system.

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