Unable to update Mountain Lion since the day I bought it, 2 yrs ago?
Can't update Mountain Lion, or anything else, Error has occurred (102)? Been this was for over a year
I would recommend that you take your Mac to your local Apple Store and get help there. They can provide a hands-on diagnoses of the problem.
Cheers,
GB
Similar Messages
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Microsoft Office 2011 no longer opens because "there is a problem" after updating mountain lion when the app store said there was an update available this morning. Reinstalling did not work. What's the problem?
Has your problem been solved by the updates??
Have a similar problem. This MacBook opened all MS Office programs in Dec2012 but no longer does in Feb2013. Went to Microsoft/mac/downloads but none of the three updates would run citing a problem "version of software needed to run this update was not found on this volume".
MacBook: 7.1, Intel Core 2 Duo, 2.4 GHz
Microsoft Office 2011: version 14.2.3
Mountain Lion: 10.8.2 (12C60) -
Macbook (mid 2012, 9,2) has very poor performance since the day I bought it (less than 2 months ago)
Problem description:
My macbook is extremely slow since the day I bought it (which was less than 2 months ago)…Came preinstalled with Mavericks and 4GB of RAM. Upgraded it to 16GB hoping that would help, but that did very little…then upgraded to Yosemite. That just made it worse. Formatted the whole thing and installed clean Yosemite. Still, every time I right click, I get the rainbow loading icon and it hangs. Every time I open any file, or click any app, it hangs for a few seconds, again with a loading icon. Every time I play a song on iTunes or even VLC for that matter, it stops multiple times, every few seconds. Feels like it’s “buffering” while I’m playing a song off my hard drive. It’s been bothering me for too long now…Any idea what the issue is exactly?
EtreCheck version: 2.0.11 (98)
Report generated 12 November 2014 23:55:47 GMT-3
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1920 x 1080
LCD TV spdisplays_1080p
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 10:0:44
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (374.54 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
SIGMACHIP USB Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 6
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.18) Support
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.18) Support
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.18) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.3.18) Support
Startup Items: ℹ️
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.teamviewer.teamviewer.plist Support
[running] com.teamviewer.teamviewer_desktop.plist Support
Launch Daemons: ℹ️
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.teamviewer.Helper.plist Support
[running] com.teamviewer.teamviewer_service.plist Support
[not loaded] org.virtualbox.startup.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.0 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Tuxera NTFS Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
20% mds
6% Google Chrome
4% WindowServer
1% hidd
0% Dropbox
Top Processes by Memory: ℹ️
481 MB Coda 2
258 MB Google Chrome
189 MB softwareupdated
189 MB loginwindow
189 MB Finder
Virtual Memory Information: ℹ️
5.71 GB Free RAM
7.22 GB Active RAM
2.63 GB Inactive RAM
1.62 GB Wired RAM
25.24 GB Page-ins
0 B Page-outsIf it has been slow since it came out of the box, it's probably defective. The warranty entitles you to complimentary phone support for the first 90 days of ownership.
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Unable to download Mountain Lion from the App store
Hi, when I try to download Mountain Lion from the app store I get the message, " The product distribution file could not be verified ... " Obviously I'm doing something really stupid. Advice welcome!
ThanksA belated thanks for your help. I'd never have solved it otherwise. Maybe Apple could change the automatic reply that I got initially ("The product distribution file could not be verified ....") othewise they risk loosing customers.
Thanks again. -
Trying to update Safarin from the App store. Got an error message.
"(NSURErrorDomain error-3001.)(102)The file (Safari update) you wish to download cannot be found at the specified location.
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I cannot download mountain lion from the App Store
I am unable to download Mountain Lion from the App Store, I keep getting an error every time I try to purchase the app, I have been trying for a week but no luck.
Can someone please help.
My current opperating system is Lion, which has been updated from Snow Leopard.Yes, my Imac is a 2010 model, and I have checked the requirements, they are all fine.
The error message is
The product distribution file could not be verified. It may be damaged or was not signed.
do you have any suggestions?
Thank you -
back in the days of leopard, the dashboard widgets would come to the foreground but you could still see what you were working on. Now I've updated to mountain lion and the work is no longer visible when I activate dashboard. Can I change that back?
Go to system preferences, mission control, and unselect "Show Dashboard as a Space". While you're there, you may want to make dashboard set to a hot corner "Hot Corners" button at the bottom.
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I brought a macbook air 11 inch mid 2013 since i have updated mountain lion it shuts down automatically I have done SMC reset still I have the same issue... any suggestions??/
the thing is that when i did the clean install they did check with a hardware test first and nothing was wrong, i guess it was a false-positive, is there anything in the kernel report from which i can say it's either hardware or software related
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I downloaded the recent software update Mountain Lion and now my microsoft word, powerpoint, etc. are no longer supported. Why is this? What can I do?
Depending upon how extensive your library of legacy Microsoft Office data files are, you may want to consider continuing to use Microsoft Office 2004.
Microsoft Office's 2011 version is compatible with Lion and presumably either works with Mountain Lion or an update will make it so. The problem with this approach is that Office 2011 will "convert" your earlier data files and there lies the rub! For example, I have the need to weekly open a chart created in Excel 2004, but Excel 2011 trashes the chart in its "conversion."
So I have approached the overall problem differently.
The reason your applications do not work in Mountain Lion is that they were written for the older PowerPC CPU that all Macs used up to 2006. When Apple made its transition to the Intel CPU, they licensed software that they included in all versions of OS X (from Tiger to Leopard and optionally, Snow Leopard) called Rosetta.
Rosetta miraculously allows PowerPC applications to work on the Intel processor transparently; you do not know it is even present.
The problem is that after 6 years of the transition, Apple's license to use the underlying software expired for OS X Lion and all version thereafter (and it is doubtful that the current owner of the software, IBM, would relicense it, even if Apple were inclined to do so).
So for those of use that need to run Lion, I have offered the option to install Snow Leopard (with Rosetta) into Parallels 7:
[click on images to enlarge]
And now Mountain Lion:
Full Snow Leopard installation instructions into Parallels 7 are here:
http://forums.macrumors.com/showthread.php?t=1365439
Snow Leopard is $29 and Parallels 7 is $79 retail (cheaper from competitive sources) and Parallels offers a 14 day free trial of Parallels 7 on their website:
http://www.parallels.com/download/desktop/ -
I need to upgrade my first generation Macbook Air 1,1 to Lion OS x10. I need to install other software that requires 10.7 also a java update that requires 10.7. I am currently on Snow Leopard 10.6.8 and my macbook Air 1.1 will not go up to Mountain Lion. The Lion software update 10.7 is no longer available from the store or downloads.
Where do I get this?
It was only released a couple of months ago.
I really feel disinfranchised already by not being able to upgrade and keep up with other software needs but to not allow me to update to my full capacity is really ridiculous.@Jennacide wrote:
It was only released a couple of months ago.
OS Lion was released 16 months ago... in July 2011.
Lion Tech Specs > http://support.apple.com/kb/SP629
To upgrade to Lion...
Contact Apple in your Country to Purchase a Snow Leopard Disc...
http://support.apple.com/kb/HE57
In the US...
1-800-MY-APPLE or 1-800-676-2775
After the Successful Install, run Software Update to get the latest updates...
Be sure to make a Backup of your Current System Before Upgrading...
Also... Check here for compatibility of 3rd party Software you may be using...
http://roaringapps.com/apps:table -
I have really slow internet, i bought OS X mountain lion & tried for days to download it. my internet cuts every time & the download restarts from the beginning is thr a way to download the software as a "zip" file or from a link not app store?
MacBook Pro
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion?view=discussi ons
http://www.apple.com/support/macbookpro
Take it somewhere that has better broadband. The best you can do sometimes is invest in new modem that works with your system instead of the rental etc in most cases.
Do a Safe Boot.
Make sure your firewall is set properly. Don't use 3rd party. AV software can get in the way.
Make sure you are getting the service and a clean strong modem signal - slow is one thing but if it drops off and can't maintain a connection you have hardware issues, not software - and upgrade to a new OS doesn't tend to improve, it may even not work with older networking equipment once you do get it.
I agree and think electronic only goes too far. And when you do get it: burn the package and manually set it aside first before running the intaller! make a flash memory installer, put it on DVDs too. -
Dear all, I have just bought a MacBook pro with osx lion on 25th last month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?
Here are the rules to qualify for the free upgrade:
http://www.apple.com/osx/uptodate/
(has to be purchased from Apple or authorized reseller). -
I upgraded from mountain lion to the OS X Mavericks and my EndNote X5 can not open.I re-installed it but cannot open. I keep on getting the message "Unable to load EndNote X5: Applications/EndNote X5/EndNote X5.app/Contents/Encore.bundle" can anyone help?
Please take each of the following steps that you haven't already tried. Test after each one. Back up all data before making any changes.
1. Make sure that the right volume is selected in the Startup Disk preference pane.
2. Disconnect all wired peripherals except those needed to start up. If there's no change, reconnect them
3. Reset the System Management Controller.
4. Reset the PRAM.
5. Start up in safe mode, then restart as usual. If you can't start in safe mode—for instance, if FileVault is active—then triple-click anywhere in the line below on this page to select it:
/var/folders
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with an item named "folders" selected. Move the selected item to the Trash. You'll be prompted for your administrator password. Restart and empty the Trash. -
I hv lost my icon for iphoto on my Imac Mac OSX10.5.8. I still hv my pics but can no longer creat albums and events. If I upgrade to the latest Mountain Lion, will my pics go into the new iphoto?
From where did you lose the iPhoto icon? From the Dock? If so, then it's still in your Applications folder. Find it there then drag the icon back into the Dock. If it's no longer in Applications perhaps you've moved or renamed it. Use Spotlight to search for "iphoto."
Upgrading to Mountain Lion will not affect your iPhoto Library unless you erase the hard drive first. Be sure you backup before any system upgrade.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s MobileMe service; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer)
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
3. MacBook Pro (Mid/Late 2007 or newer)
4. MacBook Air (Late 2008 or newer)
5. Mac mini (Early 2009 or newer)
6. Mac Pro (Early 2008 or newer)
7. Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion. -
Is it possible to downgrade to mountain lion with the help of a time machine backup after having updated to Mavericks?
Just to be clear, if by downgrade you mean uninstall, then the answer is technically, no.
You can't uninstall an OS. You can erase and re-install the old OS, but if you don't have a prior backup of your data, you'll lose it during the erase procedure.
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