Unable to update or restore any frimware but 1.1.4

the only firmware i can use is 1.1.4. i purchased 2.0 and kept getting an error saying it could not be restored or update same with 2.0.1. i tried upating with the files right on my desktop that didnt work...i do not know what to do.

This problem is affecting quite a large number of people on these forums, and there are quite a few topics on how to fix it which have worked for some and not for others, I tried them all and none worked so I took it back to my local Apple agent who confirmed (for my) iTouch that it was a hardware problem and no amount of updates would fix it, it has been sent back to Apple, this could be also the case for other people with this problem making it a waste of time trying to fix it with a software upgrade.

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I can not update or restore any ios device with my iTunes in my macbook but I can with my pc, why?

I can not update or restore any ios device with my iTunes in my macbook but I can with my pc, why?

My ipod touch is stuck up at Apple Logo, I have tried to update and restore through ITunes but no use, It stuck up again at Apple Logo with no Error, after restoring it showes your ipod is restore but still apple logo won't go

My ipod touch is stuck up at Apple Logo, I have tried to update and restore through ITunes but no use, It stuck up again at Apple Logo with no Error, after restoring ITunes showes your ipod is restore but still apple logo won't go, Due to new Laptop, I do not have any backup, therefore i have tried to select new Ipod touch and goes through step by step procedure but no use, Please help what to do?

i tried reseting my ipod today and had a similar problem... it wont be recognized by itunes, the only thing i havent tried is putting it into DFU mode, or the state that it is in when u recieve it telling u to connect it to itunes.i recommend putting it into DFU mode. http://www.youtube.com/watch?v=34v8HMC9B98 this should better explain it. if i find another way, ill keep u updated

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs.

Unable to update or restore new iPad Mini 2. Get error 3014 on two different Macs. This is a new out of the box iPad Mini 2. Am on a managed network, but have not had this problem previously.

First thing to do is make sure you have the latest version of iTunes on your computer.
This Apple support page will provide more information:
Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

TS3694 I have a Ipod touch 4G, and i am unable to update or restore it.

I have been unable to update or restore my Ipod touch to the 5.1, and 11.1 for my computer. each attempt to update has lead to the error report 3194. I'm not sure what it means or how to fix it. Please someone point me in the right direction to get this fixed.
P.S. - Don't put me thru the Apple support run around.
THANK YOU

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need ser

HT201263 3g hung in recovery mode and Unable to update or restore

Had new IPHONE 3G 2 days and when finished sitting phone up it locked in recovery mode with itunes app and usb cord, so how do i recover unlocked 3g hung in recovery mode and unable to update or restore.

If the Device has been modified this will not necessarily work.
Unable to Update or Restore http://support.apple.com/kb/HT1808

HT201210 i have this error ''the iphone *** cannot be updatet at this time because the iphone software update server could not be countacted ore is temporarily unavailable'' i have 2-3 days tha try to update or restore the iphone but tha same again :/ pl

i have this error ''the iphone *** cannot be updatet at this time because the iphone software update server could not be countacted ore is temporarily unavailable'' i have 2-3 days tha try to update or restore the iphone but tha same again :/ plzz helppp

Try updating directly on the device, via iTunes on the computer, and iTunes on a different computer.
If the iPhone has been hacked or jailbroken, it may not be possible to update.

Unable to update or restore iPad, any help?

I need help to solve this problem. I can't update my iPad through iTunes. For several weeks now I've been trying it but get the same error 3194 or 3014 even after following all the troubleshooting steps. I ran iTunes diagnostics and here is the report
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP 620
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00CBB05C02A1C3B8
Current user is an administrator.
The current local date and time is 2012-01-09 20:00:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:           {B564CD6A-E46D-4FEC-999E-84D3C0A28335}
Description:                 Microsoft Virtual WiFi Miniport Adapter
IP Address:                 192.168.86.1
Subnet Mask:             255.255.255.0
Default Gateway:       0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:         Thu Jan 01 00:00:00 1970
Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:              192.168.86.1
Adapter Name:           {6A9E8567-4F62-4657-950F-65F24F6FCBBD}
Description:                 Realtek RTL8191SE 802.11b/g/n WiFi Adapter
IP Address:                 192.168.1.9
Subnet Mask:             255.255.255.0
Default Gateway:       192.168.1.1
DHCP Enabled:          Yes
DHCP Server:             192.168.1.1
Lease Obtained:         Mon Jan 09 10:49:58 2012
Lease Expires:           Tue Jan 10 10:49:58 2012
DNS Servers:              192.168.1.1
Adapter Name:           {96A150FC-3362-4461-9577-007B851EA201}
Description:                 Realtek PCIe FE Family Controller
IP Address:                 0.0.0.0
Subnet Mask:             0.0.0.0
Default Gateway:       0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:         Thu Jan 01 00:00:00 1970
Lease Expires:           Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:                  Yes
Online:                          Yes
Using Modem:            No
Using LAN:                  Yes
Using Proxy:               No
SSL 3.0 Support:       Enabled
TLS 1.0 Support:        Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-01-09 19:58:56.
**** Device Connectivity Tests ****
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Jbenzins iPad, iPad 2 running firmware version 4.3.5
Serial Number:            DQTG4MK5DFHW
**** Device Sync Tests ****
Sync tests completed successfully.
I don't know what to do again, please helpppppppppppp

Check out this Apple article -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Errors 3000-3999 (3002, 3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, an old version of iTunes is installed, an entry in your hosts file redirecting requests to gs.apple.com (see error 1004 above), or because of your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again. Error 3194 most likely indicates you do not have the latest version of iTunes installed Update to the latest version of iTunes.
From the failed connection attempts in your iTunes diagnostics and the connection related tips in the article, it sounds like you should look at the security software on your computer and the hosts file.

HT201263 i try to update nothing work and i fellow the step iOS: Unable to update or restore but still same things showing connect ypur phone to itune

i cannot update and restore my iphone its kept saying an error what are the solutions to fix that....Please help me!!!

Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

What to do when unable to update or restore ipod?

i have been having some issues with my ipod for a few weeks now...it will be playing fine and then will just "freeze up" (it stops playing music and gets stuck on whatever screen it is on). when this happens, i have been resetting it (holding down the middle button and top button at the same time until it reboots). however, today i plugged it into my computer for the first time in a while and tried to update to the latest ipod version (1.3 i think?) and was unable to do so (i received an error message). i then tried to restore it and was unable to do so (i received an error message that said something along the lines of some files being in use by another program). has anyone else had this sort of issue and been able to resolve the issue? any suggestions? thanks!!

I have a very similar problem - HELP! My 5th gen 80gb iPod Video, started playing up a couple of weeks ago, randomly freezing on me causing me to having to keep resetting it (which now seems to take ages). After one particular reset (holding the select and menu button) all my music folders were showing as totally empty/blank, though this seemed to be rectified after another couple of resets.
After another day or so, it happened again and wouldn't clear so I synced it with my PC which seemed to clear it for a couple more days until it all started again. It is also really starting to sound "clunky" whenever i try to turn it on.
In the last couple of days though iTunes won't even recognise it as connected (even though it comes up in my computer as an external disk drive). I just about managed it once and tried to restore my iPod, but even that seemed to fail and now I'm stuck with it, blank, not recognised by iTunes and therefore effectivley useless
Any ideas short of throwing it away?!

Unable to update or restore

I have an iPhone 3GS 32GB, firmware 3.1.3, with iTunes ver. 9.1.1 (12).
My iTunes bugs out whenever I press the update button on the iPhone menu, and tells me that iTunes 9.1.1 is the newest version. So I can't update my iPhone. Okay. So I try to restore my iPhone instead, and I get one of two errors; the first one being something about being unable to contact Apple's update server, and the other says that my device is not eligible for an update.
Now, I don't really care much for the update in and of itself, but I can't restore my phone? That's really bad. Please help.
EDIT: I'm going to try to first manually update to iTunes 9.2, and see if that makes a difference.
Message was edited by: Somle
Message was edited by: Somle

Hi,
Thank you for your reply.
I did all the steps that you suggested, but the ipod mini doesn't even respond to my pc after the pci-usb enhanced is disable. I waited over an hour and looks like there is no transfer to the ipod at all.
What do you think. I'm using the nano's cable on the mini, should I get the mini's cable? does it make a different?
Sam
hope this helps
http://discussions.apple.com/thread.jspa?messageID=151
9031?

HT201210 Ipod touch Unable to update or restore

update has killed my ipod touch, black screen with the apple logo, flicks to white, seems to restart then back to the apple screen until the battery runs out. I've followed every step in article http://support.apple.com/kb/HT1808 many many of times and only one near success which got me as far as itunes actually seeing an ipod and being able to restore it! But no alas it failed I've tried everything I can think of. Anyone out there have any ideas?

- Try DFU mode and then restore:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Unable to Update or Restore 5th Gen Ipod

I just bought a new ipod and have been unable to transfer music from my g5 to the ipod.
From itunes, under my ipod, it shows the playlists and all of the songs in the playlists are greyed out. It shows the capacity that the songs are on my ipod, but I can not see/play them on the ipod.
I followed the 5 R's, and am unable to do Restore.
From the itunes summary screen, the Update and Restore buttons are both greyed out, and it says only Macintosh-formatted ipods can be updated.
From the Ipod > Settings > About > Format - The format shows as Windows, and I am unable to switch to mac.
I have the latest versions of Tiger and itunes.
Thanks

try opening Disk Utility (with your iPod plugged in) and repair disk permissions on both the iPod and your main hard drive.

Unable to update or restore Ipod due to firmware not found?

Can anyone help me? I've had my Video Ipod for about a year and a half and have never had trouble with it until now. I can't update it to the lastest software as a message comes up Unable to update software due to firmware not being found. I tried to resort to restoring it to the original factory settings but I ran into a message that said Unable to restore ipod due to firmware not found. Has anyone else had this problem? Help!!!

For step-by-step instructions, go here:
http://docs.info.apple.com/article.html?artnum=304309

Unable to update or restore any frimware but 1.1.4

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