Unable to update Premiere 2014 to 2014.1 (8.1) on PC (Windows 8.1). CC says it is 'up-to-date'

I can't update Premiere 2014 to 2014.1 (blue highlights) (v8.1) on PC (Windows 8.1). CC says it is 'up-to-date'. While on Mac it is updated and I got blue highlights. I try to uninstall everything from control panel and reinstall it back. It doesn't work.

Dym when you reinstall Premiere all available updates will be applied.  Do you meet or exceed all of the system requirements listed at System requirements | Adobe Premiere Pro?
If so then please check the installation logs of the updates for the specific error messages preventing the updates from being applied.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

Similar Messages

  • Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

    Sorry, we've tried to update Premiere Pro cc 2014 but the update failed. Now the option Retry doesn't work. There is other options to solve the problem? Now premiere don't start at all. Thank you in adva

    Use the Adobe Cleaner Tool:
    https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Unable to update to Edge Animate 2014.1.1

    I am unable to update to the latest version of Edge Animate. I've tried using the cleaner tool, uninstalling then re-installing, signing out then in again, re-installing creative cloud, updating via the 'Upgrade Now' button in EA and more. Can Adobe staff please provide another means of updating to the latest version? I do note that Creative Cloud seems insistent that it is version 1.8.1.451 even though I've also re-installed CC several times in a number of ways.

    The latest is Creative Cloud Help | Creative Cloud app for desktop | Release Notes Version 1.8.0.447 released on October 6, 2014
    Try uninstalling the current Desktop app through your OS uninstall methods.
    Restart machine, then re-download the Desktop app here: Creative Cloud Help | Creative Cloud for desktop
    hth
    Darrell

  • Unable to update Premiere Pro CC 7.0.0 to latest version

    I am on Mountain Lion running a trial installation of PPro CC 7.0.0
    I was having issues with Multicam Sync and recommened I upgrade to the latest version.
    However, my CC installer says I am "up to date" and likewise, within PPro CC it says I am up to date if I go to Help-Update. (With version 7.0.0)PP
    I have tried uninstalling and reinstalling PPro, as well as uninstalling my old copy of PPro CS6.
    I have also tried uninstalling and reinstalling the CC Installer itself per the guide on this help area.
    The program opens and runs, and updating gives me no errors. The program just seems confused in thinking that I have the latest version, 7.0.0 (342)
    Ay help greatly appreciated, thank you.

    Hello,
    as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html  and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter
    P.S.
    As you said, sometimes the "opm.db file" is the culprit.

  • I am unable to update, uninstall, or reinstall iTunes on my laptop.  Windows 7 Ultimate 32 bits.  Error code is 2330.  Can somebody please help me?

    I am unable to update, uninstall, or reinstall iTunes on my laptop.  Everything was working fine until recently when there was an update available for iTunes, and when I tried to update this, I got the message, "The installer has encountered an unexpected error installing this package.  This may indicate a problem with this package. Error code is 2330."  Can somebody please help me?
    System configuration:
    Windows 7 Ultimate 32 bits.
    Version:  6.1.7601 Service Pack 1 Build 7601
    System Directory:  C:\Windows\system32
    RAM:  1.00 GB.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • I have updated my Adobe Acrobat plugin three times today but the firefox plugin check says it is out of date, a problem as I repeatedly encounter "The Adobe Acrobat plugin has crashed" when I attempt to download pdfs.

    I am attempting to download pdf's from a library search on JSTOR. I can view the pdf but cannot download them as they say "The Adobe Acrobat plugin has crashed". I have been to the firefox plugin check and have updated Adobe Acrobat three times in the last hour, but it still says my plugin is not up to date. This leads me to believe that this may be the source of my crash errors.
    I updated Adobe Flash from the same firefox plugin check page and after one try it now says I am up to date, so my system is obviously accepting these updates.
    Help!!!!!

    The following solution is useful for people who have the full version of Acrobat 9, but are getting the error message "the Adobe Acrobat plugin has crashed". You probably want the features in the full version of Acrobat, but still need to be able to open PDF files from your Firefox browser.
    Go to Tools > Options > Applications. Scroll down and change all of the Adobe Acrobat files to open with Acrobat 9 (or whatever version you have) instead of "Use Adobe Acrobat (in Firefox)". This may not be as handy as having it use Acrobat inside the Firefox browser, but it will still let you open PDF files without having to uninstall the full version of Acrobat. Hope this helps.

  • Unable to update Premiere Pro 2014.0 to 2014.1 - Creative Cloud says it's 'up to date' (Mac - Yosemite)

    I have a creative cloud subscription and two computers. One at the office, and one at home.
    I started a project at the office and wanted to finish it at home. But Premiere Pro won't open the project at home because it says it was created with a higher version of the app. But it says I have the latest version.
    When I go to 'About Premiere' menu, it says I have version 2014.0, but at the office says 2014.1. I've tried logging out form CC, restarting the imac and logging in back. I've tried uninstalling every adobe app and reinstalling, but each time I get the 2014.0 version installed.
    Please help. Thank you in advance.
    Cheers.

    it's not the same problem but has the same solution.
    but if that solution fails, update manually:  http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html

  • Re: unable to update Premiere 2014 to 2014.1 (8.1) on PC (Windows 8.1). CC says it is 'up-to-date'

    I am having the same problem PP will not update from 8.0 to 8.2. i do see in the install logs that updater has attempted to install 8.2 so there must be an error somewhere. that said, am i correct in understanding the only fix is manually uninstalling every cc application and starting from scratch? i must have 20 apps running ... PS, LR, BR the entire PP suite, AE, indesign - sounds like a daunting task. i'm paying $600/yr for CC is there no support?
    i really find it hard to beleive that i have troubleshoot this by myself.
    a reply would be appreciated.
    thanks

    Branching to a separate discussion.
    Goodthingfactory to review the log files you will want to search the relevant text file using the find command searching on the word ERROR and possibly FATAL.  You are welcome to post your findings to this discussion.  I would also recommend doing a search on any errors discovered as they may have been documented in a relevant technical document or discussion.
    You are also welcome to contact our support team directly at Contact Customer Care.  Please make sure to login with the Adobe ID tied to your membership.  If you are not seeing an option to speak with a member of our support team then please utilize a different web browser.

  • Unable to install premiere pro cc 2014

    Hello,
    I am running OSX 10.8.5
    3.4 GHz Intel Core i7
    16 Go
    I already have Premiere Pro CS 6 installed and would like to test CC 2014, without deintalling the previous version.
    Via Adobe Creative Cloud, I cannot install it..... I verified the permissions, as recommended, but everything seems allright...
    What is the problem ? How can I test CC 2014 ?
    Thank you

    It seems to be working now, the software is downloading.
    It seems I just had to update Creative Cloud.
    Thank You !

  • Unable to update Premiere Pro CC. [was: normie]

    I need help i have trying to updated my Premiere Pro CC first the last 4 days not having much luck.
    Can anyone tell me what i can do please

    HI  Norman,
    Kindly provide the below mentioned details so that we can assist you appropriately.
    OS version:
    Screenshot of the message:
    Meanwhile, try : Troubleshoot update issues | CS5, CS5.5, CS6
    Thanks,
    Atul Saini

  • Unable to update Premiere Elements to 12.1

    I have problem updating my version of Premiere Elements to 12.1. I get this error U44M1P2003 and I don't know how to solve it.
    I have Win7 Pro 64bit
    Thanks in advance
    mdc

    I read the help and check the registry but I cannot find none of the 9D80A7B7.... or 777B751F... voices..
    I will try uninstalling completely and re installing it
    thanks

  • Unable to update existing V9.7 Fix Pack 9 installation on Windows .

    Hi All
    Using Administrator id , I am trying to upgrade the fix pack in Development system.I have encounter the following error as per attachment attach , When I continue nothing seems to be updated .It still shows fix pack 1 .
    I have manage to upgrade the fix pack 9 on (Training System ) & (Portal Training System) with no issue, never had this error prompt out .
    Please advice .
    Regards
    Clement

    Hi Clement
    Could you refer the SAP Note for DB2 FP
    101809 - DB6: Supported Versions and Fix Pack Levels
    BR
    SS

  • Error installing update in Premiere Pro CC 2014.2, error code U44M1I210

    Tried several times to update Premiere Pro CC 2014.2 with the same error code U44M1I210. Tired to contact customer but their site is down.

    Got the same Error. Previous I worked with a GTX 760, and was hoping to get it fixed with using a GTX 780 6GB. But just as you, didn't solve the Problem.
    Usually I got the Problem solved, with exiting Premiere, restarting it, reset my Workspace. Then the Problem of having the bugged Workspace was gone. And also the Problem of the missing Video Tracks.
    At the moment I started on a new Project. Pretty simple, with only a 21 second DV footage. And here I was switching tabs with my Browser, came back to the Project, and the Video Tracks were gone. I saved, closed Premiere, restated and the Video Tracks are still  missing.
    So I made a new Sequence, voilá the Video Tracks are there. Thus I need to copy and paste the Tracks onto the new Sequence.
    But that is not really a solution!
    I was on the Phone with Adobe, and on Chat, but they couldn't help me. They suggested to get a Tesla or Quadro Card, or at least a GPU that got confirmed as working on their page. I did that, but obviously, that is not the issue.

  • Can't Update to Adobe Premiere Pro CC 2014.2

    Hello All,
    I've been trying to update Premiere Pro CC 2014.0 to Adobe Premiere Pro CC 2014.2 on my PC. Adobe Creative Cloud Desktop App is telling me it's up to date, which is incorrect.
    I followed all of the instructions on the help page entitled "Creative Cloud desktop applications listed as up-to-date when they aren't installed" (here: CC desktop lists applications as "Up to Date" when not installed). The issue continues.
    I need to open a project file saved in the most updated version of Premiere, so the issue is urgent for me. Any advice is welcome. Thanks!

    Hi Michael,
    I had a similar issue. I fixed it by signing out, then signing in to CC: Sign out, Sign in | Creative Cloud Desktop app
    See if it works.
    Thanks,
    Kevin

  • Cannot update Adobe Premiere Pro CC 2014

    I am desperately trying to update Premiere Pro CC 2014 to version 8.0.2 but cannot do so through my desktop application.  Any thoughts on what might be happening?  Adobe is telling me that the software program is up to date even though it is version 8.0

    CC desktop lists applications as "Up to Date" when they are not
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    -and added step https://forums.adobe.com/thread/1529654

Maybe you are looking for

  • Create public facing web site of SharePoint intranet portal with Public IP Address

    Hi, I did below steps to create public facing URL and to access outside domain network (Internet). 1. Got a public IP Address. 2. Created an extending web application to existing Web Application (default zone - intranet) and Zone selected to Internet

  • Jabber for windows 9.2.1 - InitialPhoneSelection doesn't work if configuration is in custom config file

    Hi, my customer wanted set InitialPhoneSelection to deskphone mode, when users firs run Jabber for Windows (ver. 9.2.1). I created custom config (configurationfile=jabber-config-deskphone.xml) but it doesn't work. Policies>      <InitialPhoneSelectio

  • Downloading file in UTF-8 format

    Hi, I want to download a file in UTF-* format. i have written the following code to download it in UTF-8. OPEN DATASET L_filename FOR OUTPUT IN TEXT MODE ENCODING UTF-8. LOOP AT p_struct INTO w_struct. TRANSFER w_struct TO l_filename. CLEAR w_struct.

  • App not transferring from itunes to iPod

    Hi, I have downloaded app in my computer, since size was more than 500MB. Now when i try to update or sync my app from itunes to iPod touch 5th generation, it not working. It shows determining apps to sync and stops immediately. I have disabled restr

  • Getting Error : Q4NU7XSN

    Hi, we are getting the below error in combine with similar request report. View Display Error Invalid Handle Of 'const saw::WebValueFormatter*' Exception Error Details Error Codes: Q4NU7XSN Can anyone explain the reason behind it. Thanks