Unable to use FiOS Mobile Remote App on Samsung Galaxy Tab 2

I'm one of the holdout Blackberry customers who Verizon doesn't recognize as wanting apps anymore.  I finally broke down and bought an Android tablet device when I saw the FiOS Mobile Remote App and recognized it as an easy solution for controling my multiple HD STBs in my "Man Cave".  Unfortunately, the app has been completely useless.
The app loads fine.  I'm able to register each HD STB with the app, however doing anything more than the initial set-up for the remote function results in a crash.  Every time I attempt to use it, I get the message "Unfortunately, FiOS Remote has stopped."  I will occassionally see the attempted connection displayed on the corner of my TV screen.
All other functions of the app work, including the DVR function.
I've reported this failure for months, using the handy little report button below the crash message.  No response.
I've commented on this topic in threads from other users with the same problem.  No response.
I've posted to the comments section of the Google Play store.  No response.
Please, would someone from Verizon acknowledge this problem exists?  My best theory so far is that my tablet device is not on a Verizon data plan (WiFi only), so therefore Verizon isn't interested in supporting it (or this loyal customer). 
Device is Samsung Galaxy Tab 2, 7.0, running Android 4.0.4.  All FiOs STBs replaced with latest generation.

I am sorry to hear about the troubles you are having with the app. We try to make the app as compatible with all devices as possible. The full list of devices the mobile remote is compatible with is https://www22.verizon.com/OnDemand/unprotected/AboutFlexView.aspx   . You may find there may be devices that do work with it that re not on the list, but these are all verified working devices with the app. Since yours doesn't appear to be on the list, we can not gaurantee it will work. Submitting all the feedback has gotten word back to Verizon about the troubles you are having. You can also submit this to the Verizon Idea Exchange. Please search on the idea exchange and cast your vote. There may be another member who made the same suggestion. If not, please add a new idea so your fellow community members can comment and vote on your suggestion. http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange  . The Verizon Idea Exchange is there for you to submit your ideas and suggestions to Verizon so that we can consider them as we innovate our products and services.
Anthony_VZ
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