Unable to view pdf - initially thought to be user / OS issue for new user to MAC.

Unable to view pdf created in Live Cycle Designer ES2.  I initially thought this was a user / OS issue when I created a document for someone who is new to a MAC laptop.  She could not view the document through email.  Unfortunately, I began seeing the same error in my own document folders when searching for another document showing as icons instead of a list.  I can open the file without a problem although I see the error she sees only while viewing the icons in my folder.  I am using a Windows 7 PC. Now, I also know that if the document is downloaded, it can be viewed. 
Other notes: 
If trying to access the form via the internet, the same error is seen through Chrome, Firefox, and Mozilla but NOT through IE
Everyone seems to have the latest or a very recent READER
The form is compatible with Reader versions 7 and up
Again, downloading from the internet to the computer appears to allow the file to open properly
Document cannot be viewed on the Galaxy Tab 2 via Chrome or the pre-installed Internet Browser, nor can it be viewed through the Reader after download to tablet. I did not try on an Apple iPad.
All parties involved are up-to-date with virus protection.
Below is a link to the exact message received when trying to open the document.
https://www.dropbox.com/s/wmjqzwyriovg9vi/Adobe%20Error.pdf

Sorry, this is a user to user forum and we're just customers who help out when we can, so things don't always happen right away.
Reader, Regardless of OS or device, is as the name implies, only a Reader.  There are different mail settings between Mac Mail Outlook and Thunderbird as well as Andsroid's mail app, whose name escpoaes me.
Have you checked in the Live Cycle Forum? There are people there with FAR more experience using LC developed forms. It's part of my Creative Suite, but I've never even opened it myself.

Similar Messages

  • Unable to view pdf created in Live Cycle Designer ES2-initially thought to be a user/OS issue

    Unable to view pdf created in Live Cycle Designer ES2.  I initially thought this was a user / OS issue when I created a document for someone who is new to a MAC laptop.  She could not view the document through email.  Unfortunately, I began seeing the same error in my own document folders when searching for another document showing as icons instead of a list.  I can open the file without a problem although I see the error she sees only while viewing the icons in my folder.  I am using a Windows 7 PC. Now, I also know that if the document is downloaded, it can be viewed.
    Other notes:
    If trying to access the form via the internet, the same error is seen through Chrome, Firefox, and Mozilla but NOT through IE
    Everyone seems to have the latest or a very recent READER
    The form is compatible with Reader versions 7 and up
    Again, downloading from the internet to the computer appears to allow the file to open properly
    Document cannot be viewed on the Galaxy Tab 2 via Chrome or the pre-installed Internet Browser, nor can it be viewed through the Reader after download to tablet. I did not try on an Apple iPad.
    All parties involved are up-to-date with virus protection.
    Below is a link to the exact message received when trying to open the document.
    https://www.dropbox.com/s/wmjqzwyriovg9vi/Adobe%20Error.pdf

    You're on to something KJ!  Yes the form was created in LiveCycle Designer ES2 which came bundled with my Adobe X Pro.  I began creating a new form yesterday and found that I could not preview the form, rendering this same "error" instead.  I ran a repair on my Adobe and at first it seemed to fix the issue but after making some changes to the form I tried to preview again and couldn't.  Here is what I get when I try to preview my forms in Designer ES2: 
    When I click the OK button, it then gives me that single static page as mentioned above in previous posts.
    I searched Adobe yesterday trying to figure out how I could repair the LiveCycle Designer or if there was some sort of patch that I haven't gotten but was not able to find anything.
    (Sorry for the delay in response, I've been on vacation.)
    Message was edited by: AngelaC

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