Unable to view photos received via e-mail or texting

Hi,
I have been unable to view photos that I received via a text message. I do receive the yellow bubble alert telling me to download. After I hit the download button, it just hangs. I also attempted to send myself a photo from my work email address by mailing to [email protected] Again, I received the notification to download the photo and after hitting the download button--nothing! Am I doing something incorrectly? A setting to be made perhaps? FYI, I am running the latest update for the Charge.
Thx for the help!

mikemoor wrote:
Well since nobody here responded, I called Verizon Tech Support directly. I was instructed to remove the battery while leaving the power on (that's important--do NOT power off!). Then depress the power button in succession twenty (20) times. Replace the battery cover and power up as normal. All fixed!!! Thanks to "Julius" at VZW. Obviously, this is some type of reset sequence for the Charge.
Depress the power button 20 times with the battery still out or after putting the battery back in?

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