Unable to view some websites/photographs not appea...

Hi - first post here, hopefully not one of many.
A week past on Monday, I received the HH3 having upgraded to option 2.  Plugged in the Ethernet cable and away I went.  No problems, then I about a day later I found I couldn't log in to my Amazon.co.uk customer account.  Nor could I view some photographs or they would take a fair bit of time to appear on some websites.  Amusingly, I could not view the PC World website either.  This persisted on both my laptop (Explorer) and desktop (Firefox).  Yet, when using other PCs, through BT Broadband at relatives houses, there was no problem.  Nor was there a problem using 'packet data' on my mobile phone.  Yet if I used BT Broadband through the mobile, the same problem was experienced.
I came back from holiday on Friday to find that I could once again use my Amazon customer account and no issues of the type described above were experienced.  Then last night....same problems yet again.
Finally, after two hours of checking Broadband speed and everything I could think of, I phoned the support line this morning.  The conclusion the operator arrived at was that there was a problem with the Amazon website.  However, problems were persisting at other websites including Geograph.co.uk where map data was not appearing or some photographs not appearing.  Then, miraculously, about 20 minutes after I finished the support line call everything was working fine. 
Then later in the afternoon....back to square one.
This is incredibly infuriating - any idea what the issue could be?  To my mind it is definitely to do with Broadband at my home...

It would be best if you totally removed the BT software, and did not re-install it at the moment. Its not actually needed to connect to the Internet.
All you needed to do was to just plug in an Ethernet cable and it should just work.
You can access the hub manager from this address http://192.168.1.254
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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