Unauthorized app purchases charged to my credit card.
On July 26, two reciepts were sent to my e-mail. Each of them charged me $43.46. The receipt said I had purchased app "Trace-zero", Seller: tianming zhang puchased eight times ($4.99 each + tax). I soon found out that these were gifts to people with the usernames "asf" , "dsv", "asv", "asva", and other random letters. I changed my password, and sent apple an email the same day, that to this day was not replied. On July 29, another receipt came totaling $21.73 saying that I have gifted "asf" the same app four more times, and also a bunch of other free apps. This time I removed my credit card information from the apple website, and contacted apple. Unfortunately, their robot sent me again their website. Is there a way to get my money back now?
If you reported it by:
How to report an issue with Your iTunes Store purchase
I know of no other way except to contest the credit care purchases.
Similar Messages
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I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I dont care if i owe apple's itunes appstore a few dollars over 2 in app purchases i never meant to download in fact the whole app itself i wanted to delete...but out of the hundreds (maybe lower thousands) fof dollars in music and apps and whatever else, that i rightfully purchased over the passed couple of years....should *NOT* have the upgrades and/or previous purchased songs withheld from me over $3 in accidently purchased add ons through an existing app i deleted an disliked anyway
Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"
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I am trying to buy an in app purchase in a game I have put my credit card information and stuff in but it still won't let me get it is it just me or am I doing something wrong.?
What happens when you try?
Error code or message?
Have you checked restrictions in setting to make sure in-app is enabled? -
HT202023 I am unable to make in app purchase with my valid credit card on my account.
un able to make in app purchases after having a valid credit card placed on my a point. I can make 1-2 purchases before I can't do it any longer. Why is this the case?
What happens when you try?
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I have two Apple accounts the one on my I phone and computer are the same the one on my mini i pad is different I have credit on my mini i pad however, when I purchase an App or movie I am charged on my credit card and the $40:00 worth of I Tune cards is by passed I have tried to change the mini i pad account details to be the same as my computer and original apple i.d.account however, it will not allow me to do I have tried to reset the mini i pad but not all the way to factory otherwise I would loose all my data. I have visited a genuis bench at Fountain gate however, they tell me I need to ring apple support which I will do on the next working day.
You are going to need to change the email address you use with your old ID. Once you have got access to your old account you will then log into both accounts at the same time on your Mac and transfer your data to a single account. We can do this later, but need you to get access to your old account first.
My Apple ID -
I purchased something in a app after I changed my credit card but now it won't let me make a purchase and keeps charging me how do I fix this
Are you adding or changing your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
And by 'won't let me make a purchase' you mean ... ? -
Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx
you may delete this discussion. I fixed the issue
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When you have iTunes money and you submit an in app purchase. Does it charge on your credit card?
Normally the credit is used up first before the system falls back to a credit card to cover a balanced not covered completely by the credit on the account.
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HT4009 There's an unauthorized charge in my credit card from iTunes of $20.0
There's an unauthorized charge on my credit card bill 4/30/13 - $2.99 and $20.00 from Itunes.. Please credit back $22.99 on my credit card
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
First, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:
http://support.apple.com/kb/HT2727
If you find that these were in-app purchases, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.
If the charges are not in-app purchases, contact the iTunes Store and let them know. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.
Regards. -
I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay
Hi judifrom!
I have some links for you that can help shed some light on the subject of gifting through iTunes and Apple IDs. The first can be found in this link:
Gifting - Apple Store (U.S.)
http://store.apple.com/us/help/gifting
and the relevant information in that link can be found right here:
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
You can still help them set up an Apple ID without payment information so that they can download free items through the iTunes store though. The steps for performing that can be found in the following article:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I'm seeing charges on my credit card for items and I didn't purchase an iTunes
Why am I seeing charges on my credit card account for things I didn't purchase an iTunes
Are you sure they are not In-App purchases...?
Or this > http://support.apple.com/kb/HT3702
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?
Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
Matt -
Hi, was very surprised when I received a text message saying that $4.99 was charged on my credit card from the App store. I couldn't sleep at all because this wasn't expected at all. I downloaded the app through my.....
itunes after the upgrade to the doeseo deureksyeon application updates are not going well for pre-application has been turned off twice, so update hwanbulhaeju should not send money!
Please also check and application! Update what's wrong!! You do!
$10.87 !!!!!
You do!This is a user to user forum: you aren't talking to Apple here, and no-one on here can help you. You need to contact Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.
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Just downloaded a free apps, but it charged to my credit card, why?
Just downloaded a free apps, but AppStore charged to my credit card, wanna find out what is it for?
Usually it swips $1 for your credit card.
In case you have accidentally purchased anything, you will have a receipt within a couple of days to your mail id. You can reverify the purchase, if any. -
How can I cancel an app that has a monthly charge to my credit card
How do I cancel an app that is charged to my credit card every month
Hi..
You can turn off auto renewing subscriptions > iTunes Store: Purchasing and managing auto-renewing subscriptions
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