Unecpected error message, lightroom won't open

lightroom keeps asking for a serial number and then won't open

Which version of Lightroom?
Which operating system?
Is this the first time this has happened?
Are you a Cloud member?

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    Hi Ian.
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    6. okt. 2012 kl. 11:43 skrev Ian Lyons <[email protected]>:
    Re: Help! Lightroom freezes after installing.
    created by Ian Lyons in Photoshop Lightroom - View the full discussion
    Have you tried trashing the Lr preference file? More details of location at http://forums.adobe.com/thread/358041?tstart=0
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