Unfair blocking of my Skype Account

Yesterday morning I received a fair usage policy violation warning from Skype. Firstly there is no explanation of why was there a policy violation. My usage of skype has been the same across the last 3 years. I have an unlimited subscription for calling India. Having read the policy for fair usage, I don't see any usage violation I have made. Today morning at 1 AM I receive a 2nd message from Skype saying there is a policy usage violation blocking. Whoa, I don't understand this. Between yesterday and today I made 5 calls, none of those are different to any of the calls made in the past. What is the reason for the violation then? I haven't shared my skype details with anyone and yesterday when I saw the warning message, I thought someone could have hacked in, and therefore changed my password as well.Suddenly today I get the fair usage policy violation blocking email and I am completely taken by surprise. I would like to state the following:Fair usage policy warning and blocking messages should not be one way traffic. It should involve interaction with the customer.There should be some way that it should allow the customer to interact with the skype staff to understand the root cause for the problem.Fair usage blocking can't be just immediately done. It's unfair on the customer. For all you know the customer hasn't even understood the reasons for why these messages came up and what behaviour needs to change.There should be some time between the fair usage warning, education session for the customer and the blocking. It allows the customer to display a change in behaviour. This is especially important because the customer might not know areas they are making errors.These are all in line with expected customer relationship management requirements. Skype has just taken all my subscription money for a year and now sitting on it saying we are blocking your account! There is no explanation of which part of the policy is violated either. When you fill a form to put the complaint through, some absurd questions are asked. What is the whole point of asking the customer the year of creation of skype account? How will a customer remember stuff like that? I would like for skype to action this immediately and resolve this problem. You can't incovenience the customer just like that. I have read the community blogs and understand that in the last few months this practice from skype has signficantly increased.

Same thing happened to me today. For the same India unlimited calling. I believe shoe is unfairly trying to push people out of this legacy plan which is no longer available for purchase.
Today I also had a chat with the Skype customer care representative and registered a complain. But to my surprise I also did not get any complain number so that I can follow up on the complaint.
True corporate bullying on part of Microsoft and Skype.
Did you get any resolution to your problem.

Similar Messages

Skype Account Blocked

I have signed up with Skype on 25th this month and added some credit as well. After about one min. conversation with a friend my skype account was blocked.
I have contacted support team with all my details and at the end they told me that they cannot remove my restriction anymore and they asked me to review the terms and condition from http://www.skype.com/en/legal/fair-usage/ and I can say that I did nothing wrong. Also, I got a balance of $9.31 blocked intro my Skype account.
What can I do?
Thank you

I have the exact situation happening to my account right now. I have submitted the verification form 5 times now and have received useless replies from five "customer service" reps who are probably in the Phillipines following a script.
I didn't use my Skype account for several months, so Microsoft assumed that when I logged in that "it was jeapordized".
They ask a ton of questions to verify if I am the account holder. The problem is I opened the account probably 8-9 years ago and I am supposed to remember what credit card I used when I opened the account???????? I am supposed to know the month and day I opened the account?????
Does anyone have a resolution to this problem. It is an incredible waste of time and extremely frustrating as this is the 5th time I have done this stupid process and keep getting the same useless boilerplate response. They don't repsond to any of my questions.
I have seen this lack of customer service from Microsoft in software, hardware issues, which is why I don't support MS products anymore. They don't care about the customer, they care about $.

Skype account blocked and they won't unblock it.

I had this really old skype account, I believe I created it when they released skype, but I had like 7 contacts or less, and used it like once a month, sometimes once a year, I don't know. But I used msn messenger a lot, and my account was really old aswell, and when they merged it with skype, I had to merge my accounts, so that's what I did. but at that time, it was so complicated, you had like two contact lists, on the same software you could send messages as a messenger account, or a skype account, to messenger or skype contacts, and it was really not user friendly, it was impossible to use, even tried to clean my list, deleting duplicated entries, people i never talked to, but still didn't do it, so once again, I abandoned skype and went to facebook. so last year I went away and wanted to do a video call to my girlfriend, so we installed skype. I didn't remember what account name I should use, or wich password was correct, and for some reason my account got blocked. i'm not even sure that i entered a wrong password, but it got blocked anyway. when i tried to retrieve it, said i had to contact support and cmon, to reset your password you have to contact support???? no thanks, decided not to use skype again, and made a video call with facebook. but as of this week, I wanted to make a video call from my android phone, and decided to give skype another go, people told me that it was a good video app, so why not. and there was i trying to retrieve my password, when i ran through this form to fill with a lot of irrelevant information: if i "used credit card to pay for a skype service or if i used paypal." how the hell should i remember a thing i did once in my life and many years ago? i don't know if i used credit card or paypal, how should i know wich credit card i used? ok, next field: "what email address you provided when you registered." ok, when i registered my first skype account, or my messenger email wich i merged later? because i don't know what email i was using back when they launched skype, ffs. so i put my messenger email and procceeded. next question, when did i create my skype account (year AND month). again, my old account, or the one i merged later? and how the hell should i freaking now the year or even the month i created it??? was like centuries ago, cmon!!?! next question, "provide five names that are in your contact list." heck, I had hundreds of people on my messenger, wich i often deleted and replaced, and barely 5 or 7 contacts on skype, wich i never used, and when they merged, i reorganized my list, so i had no idea wich list they were talking about, or who was on it. next question, "what is the total cost of a recent order that you have made." you're kidding, right? next, on what date did you place the recent order (dd/mm/yy)? ... next, "please provide two phone numbers that you have recently called or contacted using skype." god, i tried to order a pizza once, and i called my mother another time, but how am i supposed to remember wich pizza place, and if i called mother at home, work, cellphone 1, 2, or what? jesus. I answered the other questions properly, but apparently they 'don't have enough information to retrieve my account" thanks microsoft. I really wanted to use that account, since it's linked with my microsoft email, wich is also my xbox live account, and some other stuff, and I don't want to have 2 ms addresses, but ok, i really needed to make a video call, so i tried to create another account. I was on my pc trying to solve this problem, so I opened skype website and clicked create account. luckily (or is it?) there was an option to create account with facebook, so that's what I did. and when I went to my phone to login, bam, no option to log in with facebook, and when you create an account that way, you just don't have a name or password to log in on your mobile. good job ms! thanks for ruining my day, and good luck beating apple, google or facebook when you keep treating your costumers like **bleep**.

I've recently noticed that my skype account has been blocked. I don't know what the issue is. I have the password, but it won't let me make calls. I have cash on the account too. But now it is requesting me to fill in forms. What year did I set up my account? 10 years ago or so, maybe 11, maybe 9, 8, 7, not sure. What card did I use to last put money on it.... not sure, it was about a year ago, debit or credit? Can't remember. But out of the 10 questions, I seem to have got one wrong, but it won't tell me which one. I have asked customer service for help, but the genius just asked me to refill in the form. I did again, same issue, something wrong (waiting for 24 hours for failure notification on both occasions) I've asked him to point out what is wrong, but genius refuses to. Honestly, a pathetic customer service experience. 0/100 score. Just some autogenerated BS from India. I've had to now set up an entirely new Skype account. So warning, if your account is blocked, don't bother with customer service. They are useless. Just set up a new account and forget about what ever cash is on your account. Thanks Skype!!

Blocked Skype account

I lost use of my Skype on my MacBook since mid-July and the support team they have there has been useless. I can get it on my iPhone just fine, but Skype is more effecient on my laptop. I've talked with a lot of people on the site, but they say they cannot restore the program to my laptop. I asked why. Here is the reason they claimed:
"We are sorry to inform you that we cannot make changes on your account for you to sign in to Skype using your Mac OS device.
Our filters indicate that your Skype account is using a computer network that has been previously used for fraudulent activity in which we cannot disclose as to what fraudulent activity would that be as we only have limited permission to view such account information."
I felt like they needed to supply some proof, so here's what they said a couple weeks later.
"Your device cannot be unblocked because there were other multiple accounts used to sign in to that device which are blocked due to spam and this is the reason why that particular device is restricted."
Now, what is THAT supposed to mean? I have never sent any sort of spam to anyone while messaging them, so it seems ridiculous they won't supply substantial evidence. They keep wanting me to use other devices (and other computers -- I only have this one laptop).
Can someone of better use help me here??

I've got exactly the same problem.
I linked my microsoft account and my Skype account and i also loged in my xbox one. The problem is that since that day i can't log in again with my skype/hotmail account. I sent a mail to the customer service and they answered me with that message:
Estimado Raúl,
Lamentamos informarle de que el error que está experimentando se debe a una restricción indefinida de su cuenta que no podemos revocar. Dicha restricción se ha llevado a cabo por motivos de seguridad y lamentablemente cualquier producto que tuviese aún activo en su cuenta ha sido eliminado.
Le sugerimos que abra una nueva cuenta de Skype para poder acceder a los muchos servicios que tenemos para ofrecerle.
Atentamente,
María B.
Departamento de Atención al cliente de Skype"
As you can see (yes, i know it's in spanish) María told me that it's a restriction that they can't revoke :S
How can I unlink (or recover) my hotmail account from the skype account?
If you want more information i can send you my microsoft address via private message.
Thanks!

Skype Account Blocked for no Reason!

I recently purchased Skype credit and a subscription (several years after dumping Skype due to the poor service). After only 3 days of using the service, my Skype account was suspended. Skype claims there is suspicious activity on my account. I would like to know how it is suspicious that I use my credit to make calls/send text messages?! I have filled in the contact form twice and reset my password three times. Yet my account remains blocked, and I can only make free Skype-to-Skype calls. Skype email customer service is hopeless and not helping to resolve the issue. I am afraid the time of my subscription will run out before (if ever) the issue is resolved. Please does anyone know how I can request a refund of my money? If Skype will not let me use it, the least they can do is to return it to me. I have realized it was a mistake to purchase Skype credit and attempt to use Skype for mobile calls/text messages. In future, I should restrict myself to free Skype-to-Skype calls. Thanks!

Hello,
We don't allow duplicate posting.
Duplicate deleted.
It's not a scam. This request is legitimate.
Moved.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Me Skype Account is blocked/deleted

Hello,
I don't know where i can whrite to you.
Please, Unban me skype account: xblasterr
I need this account!!
It's 2 weeks blocked or deleted...
Please, Help me
Regards,
Nick Verhaaren

you may need to contact customer service to know what options you have to have your account unblocked -
How to Contact Skype Customer Service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Please :( .. How to block Skype account ??

Hello,
please .. How to block Skype account ??
Someone set up an account on Skype and put the means of communication data sister of Mobile Numbers Ground and the number of the house and put the name of indecent and improper
Please help to continue to support Skype team to block or delete this account as soon as
this is fake Acount: amany_20133
thanks

Dear Readers;
Please review the information in this FAQ article:
Can I Delete My Skype Account?
and then please contact Skype Customer Service to file your request as indicated in the instructions.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account Blocked With 146$ Credit Please Help

My SKype Account got blocked this morning please help me i have 146$ Skype Credit On It I DOnt Want It TO Be Wasted Or If There Is any way i can transfer that credit to my anathor skype account ...
please help me
my skype name is tootsch

tootsch wrote:
My SKype Account got blocked this morning
Please file with Customer Support.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype account blocked although I have credits

my skype account is blocked even though I a credit.
sign in maryeilts
Help.
Mary

Hi, Carnby77, and welcome to the Community,
If you have tried the account recovery process,
https://support.skype.com/en/faq/FA12053/how-can-i-recover-my-account-if-it-has-been-suspended?
... and this does not work, you will see within that FAQ article that the next step is to please contact Skype customer service for further assistance.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How Do I Close My Skype Account?

Dear Readers,
This question is asked a lot here in the Community, particularly on this message board. Perhaps this topic added here will be helpful.   This FAQ article explains the process of how to remove your Skype account (the blue type is actually a "link" to the FAQ article): https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account
First, remember to cancel all active subscriptions. If you think you might be entitled to a refund, please see this FAQ to determine this: https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund?
Second, remove any saved payment methods from your account dashboard.
Third, remember to change the account status or presence setting to "offline." For your convenience, an abridged version of the FAQ article's text - specific only to removing a Skype account - is copied and pasted below:
How do I close my Skype account?
If you want to close your Skype account, you’ll need to contact us so we can close it for you.
First, make sure you’ve cancelled any subscriptions or recurring payments, and used up any Skype Credit you have. Everything associated with your Skype account – including contacts, purchases and history – will be lost when your account is closed.
Next, contact Skype Customer Service and tell us you’d like to close your account.
It might take up to 30 days for your name to disappear from the directory, but after that, no one will be able to find you in Skype. Your name will still appear in your friends’ contact lists unless they remove it, but they won’t be able to contact you.
In the meantime, you can remove your personal information from your profile to prevent people from finding you based on those details.
Remove your profile information
This will make it more difficult for people to find you in the Skype directory. You can remove or edit all of your details except for your Skype Name.
To remove your profile information:
Change your profile picture and mood message.
If you have a profile picture that identifies you, you might want to change it. In Skype, click Skype > Profile > Change Your Picture… (on a Mac, click your profile picture and then Change Picture) and browse for a different picture.
You can leave a status message saying you’re no longer active on Skype, or giving your new Skype Name if you’re using a different account. Go to Skype > Profile > Edit Your Profile… and then click Enter mood message. (On a Mac, click your name or profile picture and then click Add Mood Message.)
Sign out of Skype.
It’s a good idea to set your status to offline or invisible, and then sign out of Skype on all your devices. Type the chat command /remotelogout into the chat window to sign yourself out of Skype on any other devices you might be using, then sign out on the one you’re using now.
Go to your account.
Sign in to your account on skype.com
Can’t sign in? Find out what to do if you’ve forgotten your username or password.
Go to your profile.
Scroll to the bottom of the page and, under Settings and preferences, click Edit profile.
Edit your profile details.
In the Personal Information section, click Edit.
Remove your information from the Personal Information and Contact Details sections. Some fields are mandatory - replace the info in these with random characters, because you won’t be able to save it if the fields are empty. Click Save.
Please remember this is a one-time request which cannot be reversed.
One more point to keep in mind: removing your account from the Search Directory will not "pull," "remove," "delete," or "retract" instant messages or file transfers that you have previously sent to your contacts. Your account name will still appear on their contact lists, although they will no longer be able to contact you using the account name you have requested be removed.
The last step of the process is to file your request to remove your account with Skype Customer Service.   This final and required step in the process is often overlooked, and we here in the Community are not authorized to process service requests. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of sporadic website issues. Temporarily enabling scripts, disabling browser add-ins that might disable pop-up dialog boxes, and temporarily enabling pop-up dialog boxes may help get you through to Skype Customer Service. If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser.
Look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

additional details and suggestions here;
Deleting Skype Accounts
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype account restricted

I bought a skype unlimited call to India. I am using it for calling relatives, local call and my friends. Suddenly I got an email stating below:
Fair usage policy violation blocking
We have noticed some prohibited usage of your Skype subscription.
As a result, your subscription will be terminated within the next 24 hours, moreover, you will no longer be able to use or purchase any of Skype’s paid-for products.
The suspension of your access to Skype paid-for products is permanent and you will be unable to transfer any existing paid-for products to a new Skype account, or receive a refund. However, you will be able to continue to make Skype-to-Skype calls and send instant messages.
No explanation and nothing.
Is this fair to block my paid subscription without even a single warning? In the middle of my ongoing subscription?
Please note these points :
1)     This Skype id is maximum login on three devices – my two smartphones and a Pc.
2)     Mostly long calls are on selected approx 5 numbers which are of relatives,my wife.
3)     Mostly short call are to my big circle of friends and my wife also uses to call her relatives as this is our family account..cant we do it?
4)     Total no of calls I don’t know is how much but its our account and me , my wife our kids all like to use what we bought. But surely there are not millions of calls we do from this…..
This is so sad and irritating being a such long customer of skype iam facing this. Earlier we used to use the calling option from PC so the calls may be less in number last year but these year we started using skype on smart phones via wifi so our numbers increased….but is this wrong? We are using our smartphones J
Iam real wondering what should I do as I have left around 25 euros in my account and iam the person who was till date so impressed with skype that I have recommended it to all my friends , relatives’…I was a big fan but then this happened…
Please skype customer service team I couldn’t find how to contact you so please consider all the points I said above and before kicking me out let me know my fault..
Pleaseeeeeeeeeee….
My id – [Removed for privacy]
Email – (removed)
Full name : (removed)
phone : (removed)
"Skype fair policy:
Using subscriptions for telemarketing or call centre operations;
Re-selling subscription minutes;
Sharing subscriptions between users whether via a PBX, call centre, computer or any other means;
Calling numbers (whether singly, sequentially or automatically) to generate income for yourself or others as a result of placing the call, other than for your individual business communications (and subject to Section 4.1 of the Terms of Use); and
Unusual calling patterns inconsistent with normal, individual subscription use, for example, regular calls of short duration or calls to multiple numbers in a short period of time.
I am wondering which clause I violated????

Hello,
NEVER post personal data on this public internet website. You just gave the entire worldwide internet your phone #, e-mail address etc. This is an open invitation to spammers, scammers and worse! I've removed the information.
To address your query please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype account yearly telephone number charge

Hi,
On Dec 19, 2014 Skype charged me $30.00 for the yearly telephone number, on Dec 22, 2014 Skype charged me $30.05 stating it was for the yearly telephone number. I had PayPal reverse the charge of $30.00 for the Skype number and received an email from Skype stating that my number will expire in Dec 30, 2014. I go to my Skype account and it says that my telephone number has expired, so Skype what is up??? Are you trying to say that you’re yearly charge for a Skype telephone number is $60.05? It was my understanding from Skype that a Skype yearly telephone number was $30.00 per year, yet when I ask PayPal to return one of your charges of $30.00 your email to me and my account says it will be expiring soon, so what is going on????

Hello and welcome to the Skype Community.
You've been flagged for posting a duplicate message which has been removed. Please avoid in future. Due to the chargeback your account has been blocked as a precaution to protect your assets. To arrange unblocking please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Account contact list and skype name changed

Hi!
I have been actively using my skype account again lately and one time last week when I signed in, I just cannot. My username and password are correct. And so what I did was to reset my password. I was able to reset my password through my email and when I signed in to Skype, I found out that my skype account was "hacked", I think. My skype name, profile photo and contact list changed into somebody else's account.
I just want to ask what has happened to my account? Why did that happened? The username and contact list that appears to my account, I think, was leggit and not an act of hacking. Could it be possibly that our accounts switched?

Hi, DaisyrieDumali, and welcome to the Community,
Your report reads to me like your account was compromised (hacked). If you still have control of it, sign on to the account dashboard and change your account's registered e-mail address to something else, and then change the password.
Also, as a proactive measure, ensure your computer's software and patches are updated, and run your preferred anti-virus/malware/spyware program using the most recent virus signature files available.
If you have lost access to your account, you may need to create a new account to use so you can contact Skype Customer Service in order to recover the first account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype account crash after password changing

Hello,
in the morning I checked which of my devices are connected to the same Skype ID and I saw about 3 devices with showplaces. I typed /remotelogout and changed my password. The problem is that after the password changing proccess my Skype Account was blocked even with the new password after a PC Restart. This is another account of mine.
Now, I can't access my account(the system says that the password or username may be inccorect, which is not true), nor change that password to gain my access back because I have forgotten my e-mail(and log in dates) of that Skype account. What should I do?
If necessary to check the stuck Skype ID, I will give to an Administrator via PM, the new password, the old one and the ID.
Thanks in advance!

You will need the original email account to restore your password. If not the only way you can restore it is by contacting customer support:
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?q=support
You can allways try to reset your Skype:
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Getting contacts in my Skype account that I didn't...

I use the Skype app on my Windows 8 Laptop. For the past 2 months, random contacts have been appearing in my Skype contact list. I never added these contacts nor did I received a request to be added. These contacts were just added without my consent or knowledge. Ironically, the contacts are of old classmates of mine. But still, I am not sure why random contacts are being added. My Skype account is only linked to my Microsoft account. Years ago, it was linked to my Facebook account but I delink it and deleted my Facebook account years ago.
So far 3 contacts have been added. And I manually had to delete all 3. Since I opened Skype several years ago, I have changed my email recently. The new email that is linked to my Skype account is a new account and I removed the old email account that I opened Skype with. And no one has the new email so it is not possible that they are searching for me with my old or new email.
Rohan Mayers

For your safety and protection, please never, ever include any personally identifiable information such as your real name, e-mail address, or a telephone number in a post on a public Community or forum such as this.
Your post has not been amended or edited even though it is marked with my signature as if it had. Please edit the signature block so no name appears.
Thanks!
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unfair blocking of my Skype Account

Similar Messages

Maybe you are looking for