Unhandled win32 exception occurred in crw32.exe [4316]

Hey all! I'm a Crystal Reports newbie trying to pinch hit a problem that we're having.
In Crystal 2008 we have a report that when run against certain criteria (i.e. data) causes CR to crash with the following error:
"An unhandled win32 exception occurred in crw32.exe [4316]"
I did some searching and haven't found any info related to this. Is there a place I can post a bug report? The issue seems to occur after it's read all the records and generated the content, and seems to be happening when producing the exported file; I tried PDF and HTML formats and have the same issue.
We were able to narrow down specific records that when excluded allowed the report to work properly. But in looking at the data there's nothing particularly outstanding, just text and dates.
The Visual Studio debugger provides the additional information:
Unhandled exception at 0x00681a2a in crw32.exe: 0xC0000005: Access violation reading location 0x00000008.
00681A2A  mov         ebx,dword ptr [eax+8]
Windows also provides some additional info:
AppName: crw32.exe      AppVer: 12.0.0.796      ModName: crw32.exe
ModVer: 12.0.0.796      Offset: 00281a2a
Any ideas? Thanks!

Hi Vitaly!
1) Yup we've tried on various machines.
2) Report produces 5 pages of data from 845 records.
3) We're not sure how many records there are in total that can cause the issue, but we've been able to find a handful of
    records that we know will cause the issue. We're currently trying to determine what's unique about them, but there's nothing
    that really stands out from eyeballing them.Maybe some weird encoded characters in the text?
4) Downloaded the CR Viewer XI and was able to export to PDF. I can try it on older versions if they're available for download somewhere?
5) Crashes when exporting to Excel format as well. Text and XML are the only formats (we know of) that seem to work when those particular records are present.
6) Yup, absolutely, I'll send that to you.

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